Toll-free · Press 2 at first menu, Then Press 11Press 2 at the first menu, then press 11. · To speak to a sales consultant, press 1. For all other questions, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ooma phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Here is how our research team describes the way the Ooma phone system greets you: Update debit or credit card, press 1. Customer care specialist, press 2. Home security or Butterfly questions, press 3. Sales, press 4.
Below are some clips we've found from Ooma's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ooma. Please listen to all four menu options before making your selection.
To update your debit or credit card, press one.
To speak to a customer care specialist, press two."
Excerpt from a call with Ooma
Friday, January 5, 2024 11:19 PM
The first phone menu
"Thank you for calling Ooma. Please listen to all four menu options before making your selection.
To update your debit or credit card, press one.
To speak to a customer care specialist, press two."
Excerpt from a call with Ooma
Saturday, February 24, 2024 10:42 PM
What are the hours and when should I call?
Ooma operates the call center for this 888-711-6662 phone number Mon-Fri 5am-5pm, Sat-Sun 8am-5pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 469 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ooma phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ooma staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ooma is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 469 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Ooma is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ooma staffs the call center well on Monday.
More Ways to Contact Ooma Customer Service
There are of course other ways to contact Ooma customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ooma provides this option.
As a last, sometimes only, resort- Ooma customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ooma's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ooma agent. This phone number is Ooma's best phone number because 2,814 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-711-6662 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Ooma first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Ooma has 2 phone numbers. It's not always clear what is the best way to talk to Ooma representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ooma. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ooma. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.