A:No. Hours for this phone number are Mon-Fri 5am-5pm, Sat-Sun 8am-5pm PST.The least busy day is Friday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Ooma Customer Service?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
This is the #1 most popular Ooma phone number out of 2. Click above to go back to the main customer service number and other contact information, including Ooma email addresses, twitter handles, and live chat options.
Toll-free · 24 hours, 7 days · Press 2 at first menu, Then Press 11Press 2 at the first menu, then press 11. · To speak to a sales consultant, press 1. For all other questions, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ooma phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Here is how our research team describes the way the Ooma phone system greets you: Update debit or credit card, press 1. Customer care specialist, press 2. Home security or Butterfly questions, press 3. Sales, press 4.
Below are some clips we've found from Ooma's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ooma. Please listen to all four menu options before making your selection.
To update your debit or credit card, press one.
To speak to a customer care specialist, press two."
Excerpt from a call with Ooma
Friday, January 5, 2024 11:19 PM
The first phone menu
"Thank you for calling Ooma. Please listen to all four menu options before making your selection.
To update your debit or credit card, press one.
To speak to a customer care specialist, press two."
Excerpt from a call with Ooma
Monday, May 13, 2024 7:40 PM
What are the hours and when should I call?
Ooma operates the call center for this 888-711-6662 phone number Mon-Fri 5am-5pm, Sat-Sun 8am-5pm PST. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ooma phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ooma staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ooma is Friday.The most busy day to call Ooma is Monday. Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Ooma is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ooma staffs the call center well on Friday.
Why call this Ooma number?
Below is a sample of recent calls to Ooma, and their purpose. Are any of these similar to the reason you are trying to call?
Set up phone transfer: I wanna keep my same phone number.
Taken from a call on Monday, August 26, 2024 7:01 PM
Trouble with Ooma device: I couldn't use the Internet the other day...when I bypassed the Ooma box, I have the Internet.
Taken from a call on Sunday, July 14, 2024 4:29 PM