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Ooma Customer Service

Phone Number & Contact Info

Ooma's Best Phone Number

888-711-6662
Toll-free·Calls Customer Service·Most popular Ooma number
Q:

How do I talk to a live human at Ooma?

A:Press 2
Q:

Does Ooma offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 5am-5pm, Sat-Sun 8am-5pm PST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Ooma Customer Phone Numbers

Purchasing

866-452-6662
Toll-free · 24 hours, 7 days · Press 2 at first menu, Then Press 11Press 2 at the first menu, then press 11. · To speak to a sales consultant, press 1. For all other questions, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ooma phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Here is how our research team describes the way the Ooma phone system greets you: Update debit or credit card, press 1. Customer care specialist, press 2. Home security or Butterfly questions, press 3. Sales, press 4.
Below are some clips we've found from Ooma's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Ooma. Please listen to all four menu options before making your selection. To update your debit or credit card, press one. To speak to a customer care specialist, press two."
Excerpt from a call with Ooma
Friday, January 5, 2024 11:19 PM

The first phone menu

"Thank you for calling Ooma. Please listen to all four menu options before making your selection.
To update your debit or credit card, press one.
To speak to a customer care specialist, press two."
Excerpt from a call with Ooma
Monday, May 13, 2024 7:40 PM

What are the hours and when should I call?

Ooma operates the call center for this 888-711-6662 phone number Mon-Fri 5am-5pm, Sat-Sun 8am-5pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 469 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ooma phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ooma staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ooma is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 469 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Ooma

In summation, the best day to call Ooma is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ooma staffs the call center well on Wednesday.

Why Customers Call Ooma

If you have time to do a bit of reading before you call Ooma, we recommend you read over some of our problem-specific articles.

What is Ooma?

Ooma is a leading provider of voice over IP (VoIP) services, offering a complete phone system for residential and business users. It replaces traditional landlines with internet-based calling, delivering high-quality voice communications over broadband connections. With Ooma, users can make and receive calls using their existing phones and internet access, without the need for complex installations or extra equipment. Ooma's innovative cloud-based platform includes features such as crystal-clear HD voice, voicemail, call blocking, caller ID, and more. It also offers advanced options like virtual receptionist, multi-ring, and conference calling for businesses. Ooma stands out for its affordability and cost-saving potential compared to traditional phone services, making it a popular choice for those seeking reliable and modern telecommunications solutions.

How does Ooma work?

Ooma is a cloud-based phone service that uses Voice over Internet Protocol (VoIP) technology to provide affordable and reliable phone calls. It works by connecting your Ooma device to your existing internet connection, enabling you to make and receive calls through your high-speed internet connection rather than traditional phone lines. The Ooma device acts as the gateway between your phone and the internet, transforming your voice into data packets which are transmitted over the internet and converted back into voice at the receiving end. Ooma also leverages advanced technology to prioritize voice traffic, ensuring crystal-clear call quality. Additionally, Ooma offers various features like caller ID, voicemail, call waiting, and unlimited calling plans, all included in their service. Overall, Ooma simplifies and enhances your phone service experience while eliminating the need for expensive landlines.

What are the features and benefits of Ooma?

Ooma offers a range of features and benefits that make it a standout choice for users. Firstly, it provides crystal-clear call quality, thanks to its PureVoice HD technology that optimizes voice data transmission over the internet. Ooma also includes advanced call management features like call waiting, caller ID, and voicemail. Additionally, users can enjoy low-cost international calling rates, enabling them to stay connected with loved ones abroad. Another benefit is the option to keep your current phone number or choose a new one with no additional charges. Ooma also offers free mobile apps, allowing users to make and receive calls from their smartphones using their Ooma number. With Ooma's easy setup process, affordable pricing plans, and robust features, it is an excellent solution for reliable and cost-effective home or business phone service.

Top Ooma customer service problems

Click the link above to get answers to just about any Ooma customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Ooma Customer Service Contacts

There are of course other ways to contact Ooma customer service besides the phone. Below we list the best ones, by medium.

Ooma Customer Service Live Chat

ooma1.custhelp.com - Customer Service
Fill in information to start chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ooma provides this option.

Ooma Customer Help Desk / Web Support

ooma.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Ooma customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ooma's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ooma agent. This phone number is Ooma's best phone number because 2,814 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-711-6662 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Ooma first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Ooma has 2 phone numbers. It's not always clear what is the best way to talk to Ooma representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ooma. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ooma. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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