TD Ameritrade Customer Service

Phone Number & Contact Info

TD Ameritrade's Best Phone Number

Toll-free·Calls Customer Service·Most popular TD Ameritrade number

How do I talk to a live human at TD Ameritrade?

A:Don't press anything, just wait on the line.

Does TD Ameritrade offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

TD Ameritrade Customer Phone Numbers

Retirement Accounts

Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. · To get started, enter your card or account number followed by the pound sign.

New Customers

Toll-free · 24 hours, 7 days · Don't press anything, just wait on the line. · If you have an existing account, press 1. To open an account or transfer an account to Ameritrade, press 2. If you know the extension of the person you are trying to reach, press 8.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TD Ameritrade phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just wait on the line.
Here is how our research team describes the way the TD Ameritrade phone system greets you: If you have an existing account, press 1. To open an account or transfer an account to Ameritrade, press 2. If you know the extension of the person you are trying to reach, press 8.
Below are some clips we've found from TD Ameritrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Please be aware that due to special system maintenance, some functionality on our interactive voice response system and website may be unavailable. We apologize for any inconvenience. Welcome to TD Americhrade. Please note that the US markets are closed for the holiday. However, our client services representatives are available to assist you. To hear about the dates when TD Ameritrade sends out your tax documents, press nine. Otherwise, please stay on the line.
For assistance with an exist account, please press one.
To open an account, or transfer an account to t to help us provide you with the best possible serve service, please enter your nine digit TD Ameritrade account number."
Excerpt from a call with TD Ameritrade
Friday, March 29, 2024 9:39 PM

The first phone menu

"Welcome to TD Ameritrade Inc. For assistance with an existing account, please press one.
To open an account or transfer an account to TD Ameritrade, press two.
If you know the extension of the person you are trying to reach, press eight."
Excerpt from a call with TD Ameritrade
Tuesday, April 16, 2024 7:04 PM

What are the hours and when should I call?

TD Ameritrade operates the call center for this 800-669-3900 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,730 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TD Ameritrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TD Ameritrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TD Ameritrade is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 1,730 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call TD Ameritrade

In summation, the best day to call TD Ameritrade is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TD Ameritrade staffs the call center well on Tuesday.

Calling this TD Ameritrade Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 13, 2024

When I called this number, an automated menu system answered and immediately asked me to press 9 for information on when tax documents would be sent or to stay on the line for anything else. After waiting a few seconds, it gave me three options: help with existing accounts, opening or transferring a new account, or a button to press if I knew the extension of the person I was trying to reach. I went with the first option. If you do need information about receiving tax documents, the recording doesn't give specific dates; it tells you where to find them through your online account. 

For help with an existing account, the system asks for your nine-digit account number. If you don't know it, you can enter your social security number instead. I accidentally mistyped mine and discovered that you can enter any nine-digit number and it will still take you to the next menu. This one has several different options. In order, they are: quotes, help with online account login, place a trade, general account questions, new accounts, enter an extension, repeat the menu, or hold for a customer service representative. As far as I can tell, all of the options except the first take you straight to a rep. Choosing "new account" from the first menu does as well. 

The "quotes" option allows you to say a company name or enter its ticker symbol via button presses. I always prefer button presses to speaking, but they use a system I've never seen before. Each letter is two button presses — the first is the button the letter is on, and the second for its position. It's probably the only way to keep dozens of three- and four-letter abbreviations straight. Once you enter the ticker symbol for the company of your choice, the automated voice will give you the current stock price. From there you can get more detailed information or transfer to a rep.

The rest of the menu options will get you to a customer service representative. They answered my call in less than a minute. The man greeted me with his first and last name and asked for mine. He was pleasant and professional throughout the call. I had questions about locating an old account and possibly opening a new one. He couldn't find the old account, but he tried several different methods so I was confident he wasn't overlooking it. He was patient when I explained that it could be under a different name and he checked them all at my request. 

Since I didn't have an account, I wanted to create one. The rep explained how I could do so online and offered further assistance, but I decided to do it on my own. Overall it was a positive experience. However, TD Ameritrade is merging with Charles Schwab and new accounts must be opened with the latter. I don't think this line could help me with my new account; I'll need to contact Schwab instead.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call TD Ameritrade

If you have time to do a bit of reading before you call TD Ameritrade, we recommend you read over some of our problem-specific articles.

How Do I Open an Account with TD Ameritrade?

To open a TD Ameritrade account, you'll have to choose the type of account that suits your needs and input your personal information, such as name, address and social security number. You will also verify your identity by providing documents. Fund your account by linking it to your bank or credit card. You will access all the tools you need for investing online, including Interactive Brokers (IB) platform, which lets you trade stocks, options and futures.

How Do I Close My Account with TD Ameritrade?

If you have a TD Ameritrade that you want to close, you need to know how to withdraw your funds from your TD Ameritrade account first. You can do that by wire transfer, ACH transfer, and check. The wire transfer involves a fee, and there is a limit on how much money you can move in a single ACH transfer.

How Do I Recover a Hacked TD Ameritrade Account?

If you believe that your TD Ameritrade account was hacked, you need to change the password and email associated with the account immediately. That will keep the hacker out. You should then gather any evidence you have that your account was hacked. You may want to file a police report. Finally, you should report the incident to TD Ameritrade.

Top TD Ameritrade customer service problems

Click the link above to get answers to just about any TD Ameritrade customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TD Ameritrade, and their purpose. Are any of these similar to the reason you are trying to call?
Account access issue: "I have a problem with my account and need help accessing it."
- From a call lasting 5m 25s , May 15, 2024 8:06 AM
Requesting past account history: "How would I get the past account history beyond ten years?"
- From a call lasting 5m 13s , Mar 29, 2024 9:39 PM
Account liquidation request: "I want everything in this account transferred cash out the quickest way."
- From a call lasting 77m 42s , Mar 7, 2024 9:07 AM
Moving abroad account management: "I'm American citizen but thinking of moving, how do I handle my account?"
- From a call lasting 4m 40s , Feb 10, 2024 2:21 PM
Dividend inquiry: "When is the next dividend for Riley stock?"
- From a call lasting 2m 39s , Feb 10, 2024 11:27 AM
Inquiry about Bitcoin and car purchase: "Do you guys sell Bitcoin? Who do you buy the car from?"
- From a call lasting 1m 36s , Feb 9, 2024 1:46 AM
Requesting tax documents: "I want the tax documents for twenty one twenty twenty one, if this is possible."
- From a call lasting 8m , Jan 11, 2024 2:39 PM

More TD Ameritrade Customer Service Contacts

There are of course other ways to contact TD Ameritrade customer service besides the phone. Below we list the best ones, by medium.

TD Ameritrade Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TD Ameritrade will reply our your email.

TD Ameritrade Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- TD Ameritrade customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is TD Ameritrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TD Ameritrade agent. This phone number is TD Ameritrade's best phone number because 10,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-669-3900 include Get financial advice and other customer service issues. Rather than trying to call TD Ameritrade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, TD Ameritrade has 3 phone numbers. It's not always clear what is the best way to talk to TD Ameritrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TD Ameritrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TD Ameritrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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