Ooma Customer Service Issues

I am nearing my 90th birthday and my Ooma phone suddenly stopped working about two weeks ago without warning. I was informed I needed a new unit for $[redacted] and that it would take 5 to 6 days to arrive. I sent my check to Ooma on October 3, and today is October 10. After calling, I was told it won't arrive until the 12th - a significant period to be without communication. I had to inform many people, including doctors, about not having a phone and had to rely on a cell phone, which I rarely use. The representative blamed UPS for the delay, but I receive online orders from Amazon in two days and other companies in four days. I am truly disappointed as it has been a challenging time for me without a phone. I didn't even receive a notice with the tracking number, something most online suppliers offer. My son, who recommended Ooma, also expressed disappointment. The service needs improvement, especially in situations where phones suddenly fail. Philomena N. Unhappy with the service.

I have been an Ooma user since [redacted] and have been satisfied with their service until now. Recently, I purchased a Telo Air 2 from Costco to have wireless capability. Despite multiple attempts, I couldn't connect the new unit to my home Wi-Fi. I was advised that the issue might be due to my Wi-Fi password containing a special character. After troubleshooting with support, I managed to connect to my guest network with no password but was hesitant to keep it unsecured. Despite receiving a replacement unit, I still encountered connectivity issues even in close proximity to my router. I am curious if others have faced similar wireless setup challenges with the Telo Air 2 and if there are solutions available.

I have been using an OOMA phone service, and occasionally when my phone is in use, callers receive a message stating that voicemail is full or not set up. I have a Panasonic KX-TGE273S phone with caller ID and voicemail settings. The issue seems to be with OOMA's voicemail not being set up intentionally, as I prefer to manage all communications through my Samsung phone. I would like to receive a busy signal when my phone is in use, rather than a call waiting signal. It seems like there are conflicting services causing this problem, and I am looking for a simple solution that provides basic service for my Samsung phone. I am unsure if OOMA can meet my requirements or if I need to find an alternative product. Gerhard M. Phone: [redacted]

The internet connection is unreliable, impacting my business operations, especially regarding email correspondence and phone availability. The frequent phone line failures are concerning, without prior notice of maintenance. The "landline" service ordered turned out to be digital, disappointing for business use. Seeking improved landline service to avoid reliance on internet for calls. Looking to resolve these issues promptly. Best regards, J & S Dumpsters Inc.

I am experiencing the following issue: 1. When I receive a new voicemail, the "New Voicemail" notification appears on all of my handset screens. 2. If I delete the voicemail by calling my own number using the handset, the notification symbol does not disappear automatically. I have to manually clear it from the handset menu. However, if I delete the voicemail using the OOMA Telo 2 air, the symbol disappears from all handsets. I had no problems with my previous VOIP provider. I believe the Telo should send a signal to the base station phone to remove the "New Voicemail" indicator. A. Could my Telo Air 2 be defective? B. Is there any solution to this issue? I have already tried rebooting several times. Can a factory reset be performed on the device? Trying to address this over the phone has been unproductive. Name: L. G. Hardware: OOMA Telo Air 2 Phone system: Base station with 5 satellite handsets AT&T Model CL81214 Email: [redacted]

After deciding to cancel my service, I went through the process of trying to downgrade my Ooma Telo LTE service due to spotty cell signal in my area. Before purchasing, I had confirmed with Ooma that downgrading was possible in such cases. Upon receiving the device, setting it up was straightforward. However, I encountered the same connectivity issues as with my cell phones. I promptly contacted customer service to switch from the "premier" to the "basic" plan, reducing my bill from $27+ to $6+ per month. Initially, both my online account and Wi-Fi connectivity were working well, which left me satisfied. Unfortunately, on April 22, I noticed a charge of $27+ for premier service on my credit card statement, contrary to the agreed-upon change. Following a phone call to customer support, I was informed that downgrading was not possible with my current device. Feeling misled by previous representatives, I requested to cancel my service, but was directed to contact another department during specific hours. Given this frustrating experience, I cannot recommend this company's services to others.