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Ooma Customer FAQ

Top Answers & How-to Guides

What is Ooma's Phone Number?

The question we are asked most often is about how to talk to Ooma customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Overview of Ooma

What is Ooma?

Ooma is a telecommunications company providing VoIP services for internet-based phone calls. Established in 2004, it offers...
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How does Ooma work?

Ooma operates by providing VoIP service that allows phone calls to be made over the internet using a device called Ooma Telo,...
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What are the features and benefits of Ooma?

Ooma provides numerous features appealing to both residential and business users, including high-definition voice quality,...
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Using Ooma Services

Can I keep my existing phone number?

Ooma enables users to keep their current phone numbers through a process called number porting, though eligibility varies based...
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What equipment do I need to use Ooma?

To use Ooma, a person requires an Ooma Telo device, a broadband Internet connection, and a standard telephone. Additional...
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Is Ooma compatible with my existing internet service?

Ooma is compatible with various internet services, including DSL, cable, fiber, and satellite, as long as there is a reliable...
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Can I use Ooma for business purposes?

Ooma provides specialized services for businesses, featuring adaptable solutions for small and medium-sized companies. Its...
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Can I use Ooma with my smartphone?

Ooma is compatible with smartphones through its app available on both iOS and Android. Users can make calls, access voicemail,...
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Financial Aspects

What are the international calling rates with Ooma?

Ooma provides competitive international calling rates that differ depending on the destination. Users benefit from Ooma World...
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Are there any additional monthly charges or hidden fees?

Ooma maintains a transparent pricing approach, generally without hidden fees. However, additional monthly costs may arise from...
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Support and Troubleshooting

How secure is Ooma's phone service?

Ooma prioritizes security in its phone service by using advanced encryption protocols like TLS and SRTP to protect calls from...
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What should I do if I experience call quality issues with Ooma?

To address call quality issues with Ooma, check your internet connection, speed, and network equipment. Restart your modem and...
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How do I update my Ooma service plan?

To update an Ooma service plan, users should log into their account on the Ooma website and go to account settings or...
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What is the process for setting up Ooma?

Setting up Ooma involves a few easy steps: gather necessary equipment, connect the Ooma device to the Internet using an...
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What types of customer support does Ooma offer?

Ooma offers various customer support options, including an extensive online help center with articles and FAQs, email support...
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We look to the Ooma issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ooma issues reported to GetHuman
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