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Can I keep my existing phone number?

Asked 2 years ago
Ooma allows users to retain their existing phone numbers through a process known as number porting. This feature is available to customers who wish to transition to Ooma VoIP services while keeping the same number they have been using with their previous provider. However, it is important to note that not all numbers may be eligible for porting, as some restrictions may apply based on the regulations or the service offerings of the previous carrier. To begin the process, it is recommended to have certain information on hand, such as the account number and details related to the previous service. Users can check the specific eligibility of their number by reviewing Ooma's website or contacting their previous phone provider. Once porting is initiated, it may take several days for the process to be completed, during which time users can continue to use their current service until the number successfully transfers to Ooma. For any specific details regarding the porting process, users can look for resources on Ooma's official website.
Answered Jul 20th 2025

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