Norwegian Cruise Line Customer Service

Phone Number & Contact Info

Norwegian Cruise Line's Best Phone Number

866-234-7350
Toll-free·Calls Customer Service·Most popular Norwegian Cruise Line number
Q:

How do I talk to a live human at Norwegian Cruise Line?

A:Must choose an option 1-4.
Q:

Does Norwegian Cruise Line offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-12am, Sat-Sun 9am-9pm EST. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Norwegian Cruise Line phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-4.
Here is how our research team describes the way the Norwegian Cruise Line phone system greets you: If you are one of our valued travel agency partners or a guest working with a travel agent, press 1. If you need assistance with an existing reservation, press 2. If you are ready to begin planning your new Norwegian Cruise Line vacation, press 3. For inquiries, press 4.
Below are some clips we've found from Norwegian Cruise Line's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Norwegian Cruise Line, your call may be monitored or recorded for quality assurance purposes. If you are one of our valued travel agency partners or a guest working with a travel agent, please press one. If you need assistance with an existing reservation, press two. If you are ready to begin planning your new thank you for calling Norwegian Cruise Line. We may record or monitor this call to make sure we are doing things right. If your personal cruise"
Excerpt from a call with Norwegian Cruise Line
Thursday, January 4, 2024 11:06 PM

The first phone menu

"Thank you for calling Norwegian Cruise Line. Your call may be monitored or recorded for quality assurance purposes. To repeat these options, please press eight.
If you are one of our valued travel agency partners, or a guest working with a travel agent, please press one.
If you need assistance with an existing reservation, press two."
Excerpt from a call with Norwegian Cruise Line
Thursday, April 4, 2024 1:49 PM

After you press 2

"For group of five or more cabins, press five. For service assistance with an existing reservation, press six.
If you are booked with a travel agent or a guest working with a travel agent, press one.
If you would like to speak with your personal cruise consultant, a know their extension, press two."
Excerpt from a call with Norwegian Cruise Line
Thursday, April 4, 2024 1:49 PM

After you press 3

"To repeat these options, please press if you would like to book a group of five or more cabins, press one.
If you would like to speak with your personal cruise consultant, press two."
Excerpt from a call with Norwegian Cruise Line
Saturday, March 16, 2024 2:26 AM

After you press 4

"To repeat these options, please press eight.
For latitudes and pre cruise inquiries, press one."
Excerpt from a call with Norwegian Cruise Line
Thursday, February 29, 2024 6:29 PM

What are the hours and when should I call?

Norwegian Cruise Line operates the call center for this 866-234-7350 phone number Mon-Fri 8am-12am, Sat-Sun 9am-9pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 196 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Norwegian Cruise Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Norwegian Cruise Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Norwegian Cruise Line is Sunday. The most busy day to call is Tuesday, which averages 269% more phone calls by comparison. Again, this is based on a sample of 196 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Norwegian Cruise Line

In summation, the best day to call Norwegian Cruise Line is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Norwegian Cruise Line staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Norwegian Cruise Line

If you have time to do a bit of reading before you call Norwegian Cruise Line, we recommend you read over some of our problem-specific articles.

What is the cancellation policy for Norwegian Cruise Line?

Norwegian Cruise Line's cancellation policy allows passengers to cancel their bookings and receive a refund based on certain conditions. If canceled more than 120 days before the sailing date, guests will receive a full refund. For cancellations made between 119 to 56 days before departure, a penalty will be charged. The penalty amount varies depending on the length of the cruise and the date of cancellation. Cancellations made between 55 to 30 days before departure will incur higher penalties, and cancellations made within 29 days or less will result in full forfeiture of the cruise fare. Guests with non-refundable deposits or specific promotions may have separate cancellation policies. Travel insurance is recommended to protect against unforeseen circumstances. It is advised to review Norwegian Cruise Line's cancellation policy or contact their customer service for the most accurate and up-to-date information.

Are there any age restrictions for passengers on Norwegian Cruise Line cruises?

Norwegian Cruise Line welcomes passengers of all ages. However, certain age restrictions apply for specific areas and activities onboard. For example, guests must be at least 21 years old to consume alcoholic beverages or gamble in the ship's casino. Kids under 3 years old can participate in the complimentary youth programs, supervised by qualified staff. Children must be 6 months or older at the time of embarkation to sail on Norwegian cruise ships. NCL strongly encourages children aged 6 months to 12 years to be enrolled in the youth programs. Additionally, for safety reasons, children under 12 years old should be accompanied by an adult when in public areas after 10 pm. Ultimately, Norwegian Cruise Line ensures an inclusive environment for all ages to enjoy their cruise experience.

Do I need a passport to go on a Norwegian Cruise Line cruise?

Yes, a passport is generally required to go on a Norwegian Cruise Line cruise. However, the specific documentation needed depends on your destination and citizenship. For cruises that begin and end at the same U.S. port, U.S. citizens may be allowed to travel with a government-issued photo ID and a birth certificate or a passport card. Nevertheless, Norwegian Cruise Line strongly recommends that all guests, regardless of nationality, carry valid passports for international travel. This is because unforeseen circumstances or changes in travel itineraries may require a passport. Additionally, a passport is essential if you plan to disembark the ship at any foreign port during your cruise. It's advised to check the specific passport requirements for your cruise itinerary and consult the appropriate authorities if you have any doubts.

Top Norwegian Cruise Line customer service problems

Click the link above to get answers to just about any Norwegian Cruise Line customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Norwegian Cruise Line, and their purpose. Are any of these similar to the reason you are trying to call?
Cruise booking clarification: "I have just a couple of questions about my booking, regarding my legal status as a permanent resident for a cruise to Alaska."
- From a call lasting 6m 32s , Apr 4, 2024 1:49 PM
Double billing: "I was billed twice."
- From a call lasting 3m 17s , Feb 29, 2024 6:29 PM
Clarifying travel document requirements: "Can we use an enhanced ID for our Caribbean cruise or do we need a passport?"
- From a call lasting 3m 4s , Feb 27, 2024 9:01 PM
Requesting emailed invoice: "Hey. I'm looking to just get an email for the invoice for the shore excursions that I've already booked."
- From a call lasting 7m 15s , Feb 20, 2024 6:23 PM
Onboard credit payment options: "Can we not put cash money down for our onboard credit?"
- From a call lasting 7m 8s , Feb 9, 2024 9:47 PM

More Norwegian Cruise Line Customer Service Contacts

There are of course other ways to contact Norwegian Cruise Line customer service besides the phone. Below we list the best ones, by medium.

Norwegian Cruise Line Customer Help Desk / Web Support

ncl.com - Customer Service
Online customer service support forums
ncl.lostandfoundsite.com - Customer Service
Use this link to submit lost and found requests
As a last, sometimes only, resort- Norwegian Cruise Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Norwegian Cruise Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Norwegian Cruise Line agent. This phone number is Norwegian Cruise Line's best phone number because 6,018 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-234-7350 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Norwegian Cruise Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Norwegian Cruise Line has 1 phone number. It's not always clear what is the best way to talk to Norwegian Cruise Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Norwegian Cruise Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Norwegian Cruise Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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