Norwegian Cruise Line Customer Service Issues

Since May 16, [redacted], I have a lost luggage claim with Norwegian. Despite speaking with three Customer Service Representatives and purchasing travel insurance, I have not received any updates or assistance. Each representative expresses apologies, but no tangible progress has been made. The luggage tags provided by both Norwegian and myself should have made the shipment process straightforward. Despite my willingness to cover expenses, there has been no response. Customer service requested 8 to 10 days for resolution, but it's already been over 16 days. The compensation proposed by the insurance falls short of covering the contents of the lost suitcase. I am left wondering where my suitcase is and where lost luggage typically ends up.

Hello, I'm Linda Price. I'd like to arrange our seating for our August flight to Rome. I've got my NCL Air Flight Confirmation. I need help booking our seats as advised. My reservation # is [redacted]7 and my PNR Record Locator is 389R8X. Could someone please reach out to me at [redacted] to assist? Thanks, Linda.

Subject: Assistance Needed with Multiple Cruise Reservations To: Norwegian Cruise Line Customer Care From: V. Stanenas-Wacker, A. and E. Stanenas Regarding our upcoming Northern Europe cruise to Scotland and Ireland on the NCL Dawn departing on September 14, [redacted], for a special family celebration for a 70th birthday, we have encountered several issues. Issue #1: We faced challenges obtaining a military discount for one passenger despite being eligible as a veteran's spouse. NCL did not assist in linking accounts for the discount, even through IDme.com. Issue #2: Having two separate reservations created difficulties in accessing information and making changes without consent from the respective passenger. Despite granting permission in a recorded call, subsequent contact with NCL staff proved unfruitful. Issue #3: Seeking assistance from Guest Experience was met with further obstacles, as they cater exclusively to post-cruise concerns. We are reaching out for help to streamline access to account details for payments and upgrades. Your prompt attention to this matter would greatly alleviate our frustration and ensure a smooth sailing experience for our family celebration. We await your prompt resolution.

During our cruise on the Norwegian Bliss from June 24 to July 1, [redacted], we left behind my sleep apnea machine, which is essential for my health. The item was accidentally left on the couch in room [redacted], under the care of our room steward Windell. Despite filing a claim with Norwegian (claim number: [redacted]6, booking number: [redacted]5) upon our return on July 1st, the device has not been located yet. I am concerned that waiting thirty days for its retrieval is excessive given the importance of the item.

I booked a cruise and flight with NCL for a trip from Minneapolis, MN to Panama City on February 3, [redacted]. Due to United Airlines delays, we missed our connecting flight to Panama City and couldn't find an alternative. We ended up canceling the cruise and returning home after spending the night at the airport. NCL didn't assist us in finding alternate transportation and denied any responsibility in the matter. Our claim to AON insurance was also denied. Despite receiving compensation for prepaid amenities, the customer service experience has been frustrating. Contacting NCL at [redacted] only leads to submitting a guest experience form with no option to speak to a person. A refund or future cruise credit from NCL would be a reasonable resolution to this situation.

I purchased $[redacted] worth of Next Cruise Certificates from Norwegian in [redacted]. We were recently informed about terms we were not aware of at the time of purchase. I believe this lack of transparency is unfair and goes against the principles of open and honest business practices. We have been loyal Norwegian customers and have sailed with them numerous times. We simply want to use the certificates as intended and proceed without any further issues. We are planning to go on the Norwegian cruise from Panama on December 6 and hope to redeem all of our Next Cruise Certificates during this trip. Doing so would restore our trust in Norwegian, and we would eagerly look forward to cruising with them in the future.

We bought $[redacted] worth of cruise certificates in [redacted] and are now learning new information that was not disclosed at the time of purchase. This situation feels unfair and does not align with our expectations for transparent and honest business practices. Our intention is to utilize the certificates as originally presented to us and proceed accordingly. Despite having been loyal customers of Norwegian on numerous occasions, we currently feel deceived by the lack of clarity surrounding our certificate purchase.

I recently embarked on my dream cruise aboard the Norwegian Prima from Barcelona to Rome with my family from 10/13 to 10/23/[redacted]. We stayed in the luxurious but expensive HAVEN [redacted]. Unfortunately, my adult children fell ill during the trip, making it a challenging experience. The chaos caused me to forget to purchase a family photo for cherished memories. Upon contacting Norwegian's customer service, I was informed about their updated policy that allows access to photos for up to 3 months post-cruise. It has just been 2 weeks since we returned. I kindly request assistance in retrieving our family photo.