Northern Tool Customer Service

Phone Number & Contact Info

Northern Tool's Best Phone Number

Toll-free·Calls Customer Service·Most popular Northern Tool number

How do I talk to a live human at Northern Tool?

A:Calling this Northern Tool number should go right to a real human being

Does Northern Tool offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-6pm, Sat 7am-2pm CST. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Northern Tool Customer Phone Numbers

Corporate Offices

Mon-Fri 7am-6pm, Sat 7am-2pm CST · Direct to receptionist. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Northern Tool phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Northern Tool number should go right to a real human being
Below are some clips we've found from Northern Tool's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for choosing Northern Tool and Equipment. To place an order or for product information, please press one. To check the status of a previously placed order, press two."
Excerpt from a call with Northern Tool
Saturday, February 3, 2024 2:25 PM

The first phone menu

"Thank you for choosing Northern Tool and Equipment. Please listen carefully as our menu options have changed.
For sales, press one.
For customer service, press two.
For parts, press three."
Excerpt from a call with Northern Tool
Monday, May 6, 2024 2:51 PM
In fact, much of this information on this page is superfluous because this Northern Tool phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Northern Tool operates the call center for this 800-221-0516 phone number Mon-Fri 7am-6pm, Sat 7am-2pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Northern Tool phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Northern Tool staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Northern Tool is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Northern Tool

In summation, the best day to call Northern Tool is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Northern Tool number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Northern Tool

If you have time to do a bit of reading before you call Northern Tool, we recommend you read over some of our problem-specific articles.

What is Northern Tool?

Northern Tool is a leading retailer of high-quality tools and equipment, catering to professionals and do-it-yourselfers alike. With over 100 stores across the United States, as well as a comprehensive online store, Northern Tool offers a wide range of products for construction, automotive, agriculture, and industrial needs. Our extensive inventory includes hand tools, power tools, generators, welding equipment, pressure washers, and much more. Committed to exceptional customer service, we aim to provide expert advice, reliable products, and competitive prices. Additionally, Northern Tool offers a robust customer support system, including product manuals, troubleshooting guides, and knowledgeable staff ready to assist customers with any inquiries or concerns. Whether you're a professional tradesperson or a weekend warrior, Northern Tool has the tools and expertise to help you get the job done right.

Where are Northern Tool stores located?

Northern Tool stores are conveniently located across the United States. With over 100 locations, customers can easily find a store nearby to fulfill their tool and equipment needs. From the West Coast to the East Coast, and everywhere in between, Northern Tool is dedicated to providing accessibility for all its customers. Whether you are in a major city or a small town, our stores are strategically placed to ensure everyone has access to quality tools and equipment. To find the nearest Northern Tool store, customers can use our store locator on our website or contact our customer service for assistance. With our widespread presence, we aim to serve and assist customers efficiently and conveniently across the nation.

What is the warranty on Northern Tool products?

At Northern Tool, we stand behind the quality and durability of our products. We offer a hassle-free warranty on all our merchandise. The warranty period varies depending on the item but is typically 1 year from the date of purchase. Some products may have an extended warranty period, which will be clearly stated on the product page. Our warranty covers any defects in materials or workmanship and ensures that you receive a fully functioning product. If you experience any issues within the warranty period, simply contact our customer service team, and we'll be happy to assist you with any repairs, replacements, or refunds. We strive to provide exceptional service and ensure your complete satisfaction with our products.

Top Northern Tool customer service problems

Click the link above to get answers to just about any Northern Tool customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Northern Tool, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about returned parts: "I sent some parts back to y'all, and you were supposed to send them back."
- From a call lasting 13m 58s , May 6, 2024 2:51 PM
Catalog request for friend: "My friend wants to order a wood stove and tools from your catalog, can I get one sent to his address?"
- From a call lasting 3m 7s , Feb 3, 2024 2:25 PM

More Northern Tool Customer Service Contacts

There are of course other ways to contact Northern Tool customer service besides the phone. Below we list the best ones, by medium.

Northern Tool Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Northern Tool customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Northern Tool's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Northern Tool agent. This phone number is Northern Tool's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-221-0516 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Northern Tool first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Northern Tool has 2 phone numbers. It's not always clear what is the best way to talk to Northern Tool representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Northern Tool. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Northern Tool. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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