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Northern Tool Customer FAQ

Top Answers & How-to Guides

What is Northern Tool's Phone Number?

The question we are asked most often is about how to talk to Northern Tool customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Northern Tool Customer Questions

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Ordering and Payment

How do I place an order online?

To order online from Northern Tool, visit their website to browse or search for products. Select items, add them to your cart,...
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What payment methods does Northern Tool accept?

Northern Tool provides various payment options, including major credit and debit cards, PayPal, and gift cards. Some stores may...
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Can I cancel or modify my order?

Customers can cancel or modify their orders with Northern Tool under certain conditions, primarily before processing and...
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Can I change my shipping address after placing an order?

After placing an order with Northern Tool, changing the shipping address may be possible if the order has not yet shipped....
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Shipping and Delivery

How can I track my order?

To track an order with Northern Tool, customers should visit the official site and locate the order tracking option. By...
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Does Northern Tool offer international shipping?

Northern Tool mainly serves U.S. customers but does provide limited international shipping for select products. Not all items...
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What are your shipping options?

Northern Tool provides various shipping choices, including standard delivery, expedited options for quick orders, freight...
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Returns and Warranties

Is there a return policy for purchases?

Northern Tool offers a return policy that allows items to be returned within about thirty days, if in original condition....
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What is the warranty on Northern Tool products?

Northern Tool's warranty varies by product, generally covering defects in materials and workmanship. It typically lasts from...
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What do I do if I received the wrong item?

If you receive the wrong item, first verify your order against the received item. Then, check Northern Tool's return policy for...
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Financing and Care

Do you offer any financing options?

Northern Tool provides various financing options, including partnerships with financial services for credit plans that allow...
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Are there any care instructions for tools purchased?

Tools bought from Northern Tool require proper care for durability and performance. Keeping them clean, lubricated, and stored...
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Promotions and Discounts

Are there any discounts or promotions available?

Northern Tool frequently has a variety of discounts and promotions, such as seasonal sales, special event deals, and clearance...
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Can I sign up for a newsletter or email updates?

Customers can subscribe to newsletters or email updates on the Northern Tool website, enabling them to receive information...
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Do you offer gift cards?

Northern Tool does offer gift cards, making them an ideal choice for various occasions. Available online and in stores, these...
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We look to the Northern Tool issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Northern Tool issues reported to GetHuman
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