New York State Local Retirement System Customer Service

Phone Number & Contact Info

New York State Local Retirement System's Best Phone Number

866-805-0990
Toll-free·Calls Customer Service·Most popular New York State Local Retirement System number
Q:

How do I talk to a live human at New York State Local Retirement System?

A:Press 1, then 1, then 5
Q:

Does New York State Local Retirement System offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this New York State Local Retirement System phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1, then 5
Below are some clips we've found from New York State Local Retirement System's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling the New York State and local retirement system.
If you are an employer, press one.
If you are a member, retiree, or beneficiary of this system, press two."
Excerpt from a call with New York State Local Retirement System
Thursday, April 4, 2024 4:08 PM

What are the hours and when should I call?

New York State Local Retirement System operates the call center for this 866-805-0990 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 607 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York State Local Retirement System phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York State Local Retirement System staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New York State Local Retirement System is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 607 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call New York State Local Retirement System

In summation, the best day to call New York State Local Retirement System is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that New York State Local Retirement System staffs the call center well on Tuesday.

Why Customers Call New York State Local Retirement System

If you have time to do a bit of reading before you call New York State Local Retirement System, we recommend you read over some of our problem-specific articles.

What is the New York State Local Retirement System?

The New York State Local Retirement System is a pension fund established to provide retirement benefits for local government employees in the state of New York. It is administered by the New York State and Local Retirement System (NYSLRS), which is a governmental agency responsible for managing and overseeing the retirement benefits of eligible individuals. The system offers different retirement plans, including the Employees' Retirement System (ERS) and the Police and Fire Retirement System (PFRS), tailored to the specific needs of various local government employees. Through its investment strategies and contributions from participating employers and employees, the New York State Local Retirement System ensures financial security and stability for retired public servants in the state by providing them with a reliable source of income during their retirement years.

Who is eligible to join the New York State Local Retirement System?

To be eligible to join the New York State Local Retirement System, individuals must meet certain criteria. As per the system's rules, employees of participating employers are eligible for membership if they work on a permanent basis and are regularly scheduled to work at least twenty hours per week. Some eligible groups include county, town, village, and city employees, as well as school district employees, public authority employees, and certain employees of nonprofit organizations. Elected and appointed officials, as well as part-time employees, may also be eligible depending on specific circumstances. However, independent contractors and self-employed individuals are generally not eligible for membership. It is recommended to consult the official guidelines or contact the Retirement System directly for specific eligibility requirements.

How does the New York State Local Retirement System calculate retirement benefits?

The New York State Local Retirement System utilizes a formula to calculate retirement benefits based on several factors. Firstly, the system considers the member's years of service, which include both credited service and elective service. Additionally, the member's average final compensation is assessed, which is the average of the three highest years of salary within the last ten years of service. This figure is then multiplied by a predetermined percentage that depends on the member's tier and years of service. The resulting amount represents the annual retirement benefit. It is important to note that members also have the option to increase their benefits through various options such as purchasing additional service credit or selecting a different pension payment option. Overall, the New York State Local Retirement System strives to offer fair and accurate calculations to ensure members receive appropriate retirement benefits.

Top New York State Local Retirement System customer service problems

Click the link above to get answers to just about any New York State Local Retirement System customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is New York State Local Retirement System's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York State Local Retirement System agent. This phone number is New York State Local Retirement System's best phone number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-805-0990 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call New York State Local Retirement System first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, New York State Local Retirement System has 1 phone number. It's not always clear what is the best way to talk to New York State Local Retirement System representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for New York State Local Retirement System. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York State Local Retirement System. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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