New Balance Customer Service Phone Number

Hold time now: 7 mins (avg 4)
Best time to call: 10:45am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 2
This is not the most popular New Balance phone number (it's ranked #2). Most customers call 800-253-7463 for support: Click here for best option

Other customers got on the phone recently because:

Time to replace my New Balance Men's M***V* Running Shoe, Grey*Castle Rock, ** *E US. W...
My shoes literally fell apart.. e-mail for pic
Need to place an order and receive **% off
I have been wearing New balance sneakers for several years, but would like to understan...
Shoes have toe in each pair
Hello is there an issue with the mens ****v* shoe. Both of them developed a home in th...
Shoes were returned to Lawrence, MA on **** @ *:**, received by Solam.*Case Number...
NSB****** shipped directly from the store to you on *****.*Case: ******** - Rep: Jason...
for a number of years I played tennis with the **** model, since it offered a wide widt...
I have * pair of Golf shoes from New Balance. Great shoes, best food support in a golf...
want to order a pair of shoes--- help
I haven’t received my package
On or about May *, I ordered a pair of New Balance shoes. The order number is NS...

Help me with my issue

New Balance Customer Service Phone Number 800-595-9138 - Info & Statistics

Phone number to dial800-595-9138
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-10pm, Sat 9am-8pm EST
Best time to dial10:45am
Navigate phone maze to a humanPress 2
Average wait4
Current wait7
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone
Quality of communication75%
Quality of help85%
Customer votes503
Best phone number800-253-7463
Information last updatedSun May 15 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

New Balance's 800-595-9138 Customer Service Number

This New Balance phone number is ranked #2 out of 3 because 660 New Balance customers tried our tools and information and gave us feedback after they called. The reason customers call 800-595-9138 is to reach the New Balance Customer Service department for problems like Returns, Cancel order, Change order, Track order, Complaint. As far as we can tell, New Balance has call center locations in null and you can call during their open hours Mon-Fri 8am-10pm, Sat 9am-8pm EST. New Balance has 3 phone numbers and 3 different ways to get customer help. We've compiled information about 800-595-9138 and ways to call or contact New Balance with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling New Balance

Calling New Balance at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from New Balance Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with New Balance's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting New Balance in General

While 800-595-9138 is New Balance's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-253-7463 is their best customer phone number overall, and we have put together a comparison of their 3 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach New Balance help by calling them, is that other customers give their customer support at this number a 75% score for their communication skills and a 85% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

New Balance Contact Info

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