New Balance Phone Number

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  • Calls New Balance's Customer Service department
  • The average hold time is 4m
  • Hours are Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST
  • The best time to call is 9am
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live New Balance agent: Press 2
  • What you hear when you call: For existing orders, press 1. For all other inquiries, press 2.

Reasons customers like you called recently

I bought trekking poles bot they did not have the extension poles
I need to talk to someone directly
I need to order a pair of shoes that have two different sizes.
I need a return address for a pair of sneakers which I brought about * months ago. I h...
reporting corporate identity scam of new balance products
I was shipped the wrong shoes. I shipped them back for a full credit. I require a ** w...
Cannot track an order online at all. Order *NSH******
Dear Sirs**I am a **-year-old man, a runner for ** years, I live in Venezuela, a countr...
Need to place an order and receive **% off
Calling about my refund
Shoes have toe in each pair
Hello is there an issue with the mens ****v* shoe. Both of them developed a home in th...
Shoes were returned to Lawrence, MA on **** @ *:**, received by Solam.*Case Number...
NSB****** shipped directly from the store to you on *****.*Case: ******** - Rep: Jason...
for a number of years I played tennis with the **** model, since it offered a wide widt...

New Balance Customer Phone Number 800-595-9138 - Stats

Phone number to dial800-595-9138
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-9pm, Sat-Sun 9am-6pm EST
Best time to dial9am
Average wait4 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication75%
Quality of help85%
Customer votes504
Information last updatedWed Feb 28 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

New Balance's Best Toll-Free/800 Customer Phone Number

This is New Balance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New Balance agent. This phone number is New Balance's Best Phone Number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-595-9138 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call New Balance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, New Balance has 2 phone numbers. It's not always clear what is the best way to talk to New Balance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting New Balance - by phone or otherwise

While 800-595-9138 is New Balance's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other New Balance customers, is by calling their 888-832-7084 phone number for their Canadien Customer Service department. Besides calling, the next favorite option for customers looking for help is via 888-832-7084 for Canadien Customer Service. If you think this information is inaccurate or know of other ways to contact New Balance please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for New Balance.

What is GetHuman's Relationship to New Balance?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like New Balance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Canadien Customer Service888-832-7084

Beyond the Phone Number

There are other ways to get in touch with New Balance, including their website / help desk. Visit our New Balance Customer Service page for more information.
New Balance Customer Service

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