New Balance Phone Number

Calling New Balance customer service faster by GetHuman

800-253-7463
Customer service
Current Wait: 8 mins (3m avg)
Hours: Mon-Fri 8am-10pm, Sat 9am-8pm EST; best time to call: 1:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
ReturnsCancel orderChange orderTrack orderComplaintA different issue
Get to a live person fastest: Press 0 at the end of the first menu

Reasons customers like you called recently

Autocorrect removed my house number off the address. So I don’t know where the shoes we...
a mo ago
sneakers falling apart after very little wear******@***.com****-***-****
a mo ago
I would like advice on purchasing men's sneakers for walking that have more depth in th...
a mo ago
I wanted to purchase new insoles for my NB shoes. The old pair has no identification ex...
2 mos ago
i don’t understand. I needed this sweatshirt for my sons basketball games and I ordered...
2 mos ago
I think you shipped the wrong shoe****
2 mos ago
I received a gift and the store did not have my size. I was given a credit note but the...
2 mos ago
I font know what my confirmation Number I’s, I order sneakers from you on the ** they w...
2 mos ago
I got a voucher of new balance through axis bank reward points but I can not use by onl...
2 mos ago
I really don't have an issue but really would like to get the Liverpool black and gold...
2 mos ago
I'd like to know if u have a slip resistant shoe with rollbar
2 mos ago
Ordered true size but it’s too small
3 mos ago
Hello. I would really like this shoe, same color everything a size ** and can't find it...
3 mos ago
can i have free shoe lace
3 mos ago
I have a son with a birth defect in his foot that makes it difficult to find a shoe tha...
3 mos ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-253-7463 - by the Numbers

Phone number to dial
800-253-7463
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-10pm, Sat 9am-8pm EST
Best time to dial
1:15pm
Navigate phone maze to a human
Press 0 at the end of the first menu
Average wait
3
Current wait
8
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone
Quality of communication
73%
Quality of help
75%
Customer votes
579
Information last updated
Sun Feb 16 2020 09:00:00 GMT+0000 (UTC)

New Balance's Best Toll-Free/800 Customer Phone Number

This is New Balance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New Balance agent. This phone number is New Balance's Best Phone Number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-253-7463 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call New Balance we recommend you tell us what issue you are having and then possibly contact them via phone. In total, New Balance has 3 phone numbers. It's not always clear what is the best way to talk to New Balance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting New Balance - by phone or otherwise

While 800-253-7463 is New Balance's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other New Balance customers, is by calling their 800-595-9138 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-595-9138 for Customer Service. If you think this information is inaccurate or know of other ways to contact New Balance please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for New Balance.

What is GetHuman's Relationship to New Balance?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like New Balance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!