New Balance Customer Service

Phone Number & Contact Info

New Balance's Best Phone Number

Toll-free·Calls Customer Service·Most popular New Balance number

How do I talk to a live human at New Balance?

A:Press 2

Does New Balance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

New Balance Customer Phone Numbers

Canadien Customer Service

Toll-free · 24 hours, 7 days · Press 1. For customers calling from Canada · For existing orders, press 1. For all other inquiries, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this New Balance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Here is how our research team describes the way the New Balance phone system greets you: For existing orders, press 1. For all other inquiries, press 2.
Below are some clips we've found from New Balance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling New Balance Athletics. If you are calling for assistance placing an order, please press one. For all others, please press two."
Excerpt from a call with New Balance
Tuesday, June 25, 2024 8:28 PM

The first phone menu

"Thank you for calling New Balance Athletics.
If you are calling for assistance placing an order, please press one.
For all others, please press two."
Excerpt from a call with New Balance
Friday, May 24, 2024 3:18 PM

What are the hours and when should I call?

New Balance operates the call center for this 800-595-9138 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 85 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New Balance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New Balance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New Balance is Sunday. The most busy day to call is Wednesday, which averages 1100% more phone calls by comparison. Again, this is based on a sample of 85 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call New Balance

In summation, the best day to call New Balance is Tuesday.

Why Customers Call New Balance

If you have time to do a bit of reading before you call New Balance, we recommend you read over some of our problem-specific articles.

What is New Balance's return policy?

New Balance has a customer-friendly return policy that allows you to return any unworn and undamaged product within 30 days of purchase for a full refund. Returns should be accompanied by the original receipt and include all the original packaging. If you don't have a receipt, New Balance may still accept returns but will provide store credit instead of a refund. Additionally, customized or personalized products cannot be returned unless they have a manufacturing defect. The return process can be done in-store or online, but return shipping costs are the customer's responsibility unless the product is defective. New Balance strives to ensure customer satisfaction by providing a hassle-free return experience.

Where is the nearest New Balance store?

The nearest New Balance store can be found by using our Store Locator tool on our website. Simply enter your location, and our tool will provide you with the closest New Balance stores in your area. In addition to our physical stores, you can also explore our online store where you can find our full range of products and make purchases from the comfort of your own home. We offer fast and reliable shipping options, allowing you to enjoy our high-quality footwear and apparel no matter where you are located. Whether you prefer to shop in-store or online, we are committed to providing you with the best shopping experience and helping you find the perfect New Balance products for your active lifestyle.

What is New Balance's sizing chart?

New Balance's sizing chart provides a comprehensive guide to help customers find the perfect fit for their footwear. It includes measurements for both men and women, covering various shoe styles such as sneakers, running shoes, and lifestyle footwear. The chart includes detailed measurements for foot length, width, and associated shoe sizes. It also offers information on how to measure your feet accurately and provides tips for choosing the right size. New Balance prioritizes customer comfort and offers a wide range of size options, including half sizes and multiple width options. By referring to this sizing chart, customers can ensure a precise fit, enhancing their overall satisfaction with New Balance products.

Top New Balance customer service problems

Click the link above to get answers to just about any New Balance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to New Balance, and their purpose. Are any of these similar to the reason you are trying to call?
Return shipping options: "Can I return it to anywhere, like FedEx, UPS, or postal?"
- From a call lasting 4m 35s , Jun 25, 2024 8:28 PM
Inquiry about shoelaces: "Hey. I got a couple pairs of New Balance shoes and do you guys sell the shoelaces for these?"
- From a call lasting 11m 59s , May 24, 2024 3:18 PM
Locate nearest store: "I was wondering what store would be closest to me in Elizabethtown?"
- From a call lasting 5m 21s , Feb 10, 2024 10:07 PM
Inquiring about shoelaces: "I always liked those bubble shoelaces New Balance used to sell and I'm looking for similar quality ones."
- From a call lasting 8m 1s , Jan 31, 2024 2:52 PM

More New Balance Customer Service Contacts

There are of course other ways to contact New Balance customer service besides the phone. Below we list the best ones, by medium.

New Balance Customer Help Desk / Web Support

newbalance.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- New Balance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is New Balance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New Balance agent. This phone number is New Balance's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-595-9138 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call New Balance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, New Balance has 2 phone numbers. It's not always clear what is the best way to talk to New Balance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for New Balance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New Balance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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