New Balance Customer FAQ
Top Answers & How-to Guides
What is New Balance's Phone Number?
The question we are asked most often is about how to talk to New Balance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about New Balance customer service, get an answer now.
Order Tracking
How do I track my order?
To track your order, simply log in to your account on our website and navigate to the "Order History" section. From there, you will...
Sizing Chart
What is New Balance's sizing chart?
New Balance's sizing chart provides a comprehensive guide to help customers find the perfect fit for their footwear. It includes measurements...
Shipping Time
How long does shipping take?
Shipping times for New Balance vary depending on the delivery location and the selected shipping method. Generally, orders are processed...
Help me with my New Balance customer service issue
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New Balance issues reported to GetHuman