What is New Balance's return policy?

New Balance has a customer-friendly return policy that allows you to return any unworn and undamaged product within 30 days of purchase for a full refund. Returns should be accompanied by the original receipt and include all the original packaging. If you don't have a receipt, New Balance may still accept returns but will provide store credit instead of a refund. Additionally, customized or personalized products cannot be returned unless they have a manufacturing defect. The return process can be done in-store or online, but return shipping costs are the customer's responsibility unless the product is defective. New Balance strives to ensure customer satisfaction by providing a hassle-free return experience.