Can I return an item purchased online to a physical store?

Yes, customers can return items purchased online to a New Balance physical store. At New Balance, we understand that sometimes items may not meet your expectations or fit requirements. If you are not satisfied with your online purchase, you are welcome to bring it to any of our physical stores for a return or exchange within our specified return period. Please ensure that the item is unworn, in its original packaging, and accompanied by the original receipt or order confirmation email to facilitate a smooth return process. Our friendly store staff will gladly assist you with your return and help you find an alternative solution, such as an exchange or refund according to our return policy.