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Can I exchange my shoes if I bought the wrong size?

Asked 5 months ago
New Balance offers a return and exchange policy that generally allows customers to exchange their shoes if the size is incorrect. It is important to note that the shoes should be in new and unworn condition, accompanied by the original packaging and receipt. The typical time frame for exchanges is usually within thirty days from the date of purchase. To initiate the exchange process, one would need to follow the guidelines outlined on the New Balance website. This usually includes filling out a return form and shipping the unworn shoes back to the designated address. Once the return is received and processed, the customer can receive the correct size. It is beneficial to check the New Balance website for specific details regarding their exchange policy, as practices may vary depending on the purchase method or location. Additionally, each region may have its own set of guidelines, so reviewing the terms applicable to your specific area can provide clarity.
Answered Jul 11th 2025

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