A:Calling this Met-Ed number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Met-Ed for you.
Q:
Does Met-Ed offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Monday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Met-Ed below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Met-Ed phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Met-Ed number should go right to a real human being
Below are some clips we've found from Met-Ed's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to Ohio Edison, a first energy company.
Your call may be monitored or recorded for quality.
You've reached our emergency outage reporting center.
If your call is not related to a power outage, please say main menu.
Please note that you can also report your power outage via our website at w w w dot first energy corp dot com.
What's the ten digit phone number associated with your account?"
Excerpt from a call with Met-Ed
Wednesday, May 15, 2024 5:48 PM
They may ask you to say or enter information
"Or say account number, and I'll ask you for that instead."
Excerpt from a call with Met-Ed
Wednesday, May 15, 2024 5:48 PM
They may need to look up your account
"Welcome to MedEd, a FirstEnergy company.
Your call may be monitored or recorded for quality.
You've reached our emergency outage reporting center.
If your call is not related to a power outage, please say main menu.
Please note that you can also report your power outage via our website at w w w dot first energy corp dot com.
I've used the number from which you're calling to look up your account."
Excerpt from a call with Met-Ed
Tuesday, July 16, 2024 8:14 PM
In fact, much of this information on this page is superfluous because this Met-Ed phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Met-Ed operates the call center for this 888-544-4877 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Met-Ed call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Met-Ed phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Met-Ed staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Met-Ed is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Met-Ed is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Met-Ed staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Met-Ed
Below is a sample of recent calls to Met-Ed, and their purpose. Are any of these similar to the reason you are trying to call?
Account lookup assistance: "Is there an alternative way to look up my account?"
- From a call lasting 5m 17s , Jul 16, 2024 8:14 PM
Making payment: "I'm calling to make a payment."
- From a call lasting 8m 42s , Jun 6, 2024 3:21 PM
Billing inquiry: "I'm just trying to figure out why that negative is there and if it'll cover the rest with that negative balance."
- From a call lasting 7m 16s , Mar 20, 2024 12:54 PM
Conclusion and closing notes
This is Met-Ed's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Met-Ed agent. This phone number is Met-Ed's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-544-4877 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Met-Ed first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Met-Ed has 1 phone number. It's not always clear what is the best way to talk to Met-Ed representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Met-Ed. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Met-Ed. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.