Meritain Health Customer Service

Phone Number & Contact Info

Meritain Health's Best Phone Number

800-925-2272
Toll-free·Calls Customer Service·Most popular Meritain Health number
Q:

How do I talk to a live human at Meritain Health?

A:Press 2, 0#, 0#, and 0# and you will be transferred.
Q:

Does Meritain Health offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Meritain Health phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, 0#, 0#, and 0# and you will be transferred.
Below are some clips we've found from Meritain Health's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Meritane Health. This call does not guarantee benefits. Final coverage or non coverage determination will be made at receipt and processing of your claim. Pursuant to all the applicable terms of the plan, including the plan's various exclusions and limitations, If you're calling regarding your flexible spending account, press five. If you know the extension of the person you are calling, press nine."
Excerpt from a call with Meritain Health
Thursday, January 11, 2024 1:32 PM

The first phone menu

"Thank you for calling Meritane Health. This call call does not guarantee benefits. Final coverage or non coverage to determination will be made after receipt and processing of your claim. Pursuant to all the applicable terms of the plan, including the plan serious exclusions and limitations.
If you're calling regarding your flexible spending account, press To know the extension of the person you are calling, press nine.
If you are an employer, plan sponsor, agent, or broker, press one.
If you are a plan participant, press two.
If you are a health care provider or network representative, press three.
To use the company directory, press nine and the pound To hear these options again, press the star key."
Excerpt from a call with Meritain Health
Monday, April 29, 2024 5:05 PM

What are the hours and when should I call?

Meritain Health operates the call center for this 800-925-2272 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Meritain Health phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Meritain Health staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Meritain Health is Thursday. The most busy day to call is Monday, which averages 600% more phone calls by comparison. Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Meritain Health

In summation, the best day to call Meritain Health is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Meritain Health staffs the call center well on Thursday.

Why Customers Call Meritain Health

If you have time to do a bit of reading before you call Meritain Health, we recommend you read over some of our problem-specific articles.

What types of health insurance plans does Meritain Health offer?

Meritain Health offers a wide range of health insurance plans to meet the diverse needs of its members. These plans include medical plans, dental plans, vision plans, prescription drug plans, and supplemental plans. The medical plans provide coverage for various medical services, such as doctor visits, hospital stays, surgeries, and preventive care. The dental plans cover routine dental check-ups, cleanings, fillings, and other dental procedures. The vision plans include coverage for eye exams, glasses or contact lenses, and discounts on vision correction procedures. The prescription drug plans provide coverage for both generic and brand-name prescription medications. Additionally, Meritain Health offers various supplemental plans to help cover additional health-related expenses, such as accident insurance and critical illness coverage.

Can I use Meritain Health for out-of-network care?

Yes, you can use Meritain Health for out-of-network care. Meritain Health understands that sometimes it may be necessary to seek healthcare services from providers that are not in-network. However, it's important to note that out-of-network care may have different coverage levels and may require you to meet specific criteria to be eligible for reimbursement. Meritain Health offers different plans, and the coverage for out-of-network care may vary based on the specific plan you have chosen. To understand the coverage and reimbursement for out-of-network care, it is recommended to review your plan's details or contact Meritain Health's customer service team. They will be able to guide you and provide information tailored to your specific plan and situation.

What are the options for paying my Meritain Health insurance premiums?

Meritain Health offers various options for paying insurance premiums to provide flexibility and convenience for its members. There are primarily three payment methods available. The first option is electronic funds transfer (EFT), which allows members to have their premiums automatically deducted from their bank account each month. This method ensures timely payments without the hassle of manual transactions. The second option is online bill pay, where members can log into their Meritain Health account and pay their premiums securely using a debit or credit card. This method offers the convenience of managing payments anytime from anywhere. Lastly, members can also opt for traditional methods, such as sending a check or money order by mail. These multiple payment options allow members to choose the most suitable and convenient method for paying their Meritain Health insurance premiums.

Top Meritain Health customer service problems

Click the link above to get answers to just about any Meritain Health customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Meritain Health Customer Service Contacts

There are of course other ways to contact Meritain Health customer service besides the phone. Below we list the best ones, by medium.

Meritain Health Customer Email Addresses

servicehelp@meritain.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Meritain Health will reply our your email.

Conclusion and closing notes

This is Meritain Health's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Meritain Health agent. This phone number is Meritain Health's best phone number because 3,366 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-2272 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Meritain Health first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Meritain Health has 1 phone number. It's not always clear what is the best way to talk to Meritain Health representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Meritain Health. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Meritain Health. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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