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Luxottica Customer Service

Phone Number & Contact Info

Luxottica's Best Phone Number

800-343-5594
Toll-free·Calls Customer Service·Most popular Luxottica number
Q:

How do I talk to a live human at Luxottica?

A:Press 4, then wait
Q:

Does Luxottica offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Luxottica phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4, then wait
Below are some clips we've found from Luxottica's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For English, press one. If you are calling about a Costa Del Mar product, press one."
Excerpt from a call with Luxottica
Tuesday, June 4, 2024 4:26 PM

What are the hours and when should I call?

Luxottica operates the call center for this 800-343-5594 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 171 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Luxottica phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Luxottica staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Luxottica is Saturday. The most busy day to call is Tuesday, which averages 900% more phone calls by comparison. Again, this is based on a sample of 171 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Luxottica

In summation, the best day to call Luxottica is Wednesday.

Why Customers Call Luxottica

If you have time to do a bit of reading before you call Luxottica, we recommend you read over some of our problem-specific articles.

Are Luxottica sunglasses polarized?

Yes, Luxottica offers a wide range of sunglasses that are polarized. Polarized lenses are designed to reduce harmful glare from surfaces like water, snow, and glass, resulting in enhanced visual clarity and reduced eye strain. Luxottica incorporates polarized technology into many of their sunglasses models, ensuring that customers have the option to choose sunglasses with this feature. Whether you are looking for stylish fashion sunglasses or high-performance sports eyewear, Luxottica provides polarized options across various brands under their umbrella, such as Ray-Ban, Oakley, and Maui Jim. Polarized sunglasses from Luxottica not only offer excellent eye protection from the sun's harmful rays but also provide optimal visual comfort and enhanced color perception.

What is the warranty on Luxottica products?

Luxottica offers a warranty for its products to ensure customer satisfaction. The specific warranty period varies depending on the brand and model of the product. Typically, Luxottica provides a one-year limited warranty from the date of purchase against manufacturing defects. This warranty covers any faults in materials or workmanship found in the product. However, Luxottica's warranty does not cover damage caused by accidents, improper use, or normal wear and tear. To claim warranty service, customers need to provide proof of purchase, and the item may be repaired or replaced at Luxottica's discretion. For further details on the specific warranty terms and conditions for a particular product, customers are advised to contact Luxottica's customer service or refer to the product documentation.

What is the return policy for Luxottica products?

Luxottica offers a hassle-free return policy for its products. If you are not satisfied with your purchase, you can return the item within 30 days of the delivery date. The product must be in its original condition and accompanied by the original proof of purchase. Luxottica accepts returns for eyewear products, including sunglasses and prescription glasses, as well as accessories such as cases and cleaning kits. Refunds are typically issued through the original form of payment. However, it's important to note that prescription lenses and customized products may have different return conditions. To initiate a return or if you have any further questions, you can contact Luxottica's customer service, who will be happy to assist you.

Top Luxottica customer service problems

Click the link above to get answers to just about any Luxottica customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Luxottica, and their purpose. Are any of these similar to the reason you are trying to call?
Request for replacement lens: "I'm trying to get a replacement lens for my sunglasses, the frames are good, just need to change the lens."
- From a call lasting 9m 26s , Jun 4, 2024 4:26 PM

More Luxottica Customer Service Contacts

There are of course other ways to contact Luxottica customer service besides the phone. Below we list the best ones, by medium.

Luxottica Customer Help Desk / Web Support

luxottica.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Luxottica customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Luxottica's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Luxottica agent. This phone number is Luxottica's best phone number because 3,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-343-5594 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Luxottica first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Luxottica has 1 phone number. It's not always clear what is the best way to talk to Luxottica representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Luxottica. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Luxottica. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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