Luxottica Customer Service Issues

On 11/21/[redacted], my family and I visited Pearle Vision for eye exams. Sadly, we faced discrimination from the office manager, leading my son and me to forgo purchasing frames due to the treatment received and high prices. Although my wife and daughter ordered frames and lenses, they found the experience uncomfortable and decided to cancel the order upon returning home. Despite attempting to cancel the order first thing on Monday, the store manager rudely refused, citing a no-refund policy. This treatment worsened when I filed a complaint online, emphasizing the discrimination faced and my early refund request. The store's strict "no refunds, only exchanges" stance is unsatisfactory given the circumstances. We have no desire to pick up the glasses and prefer not to engage with the store again. We have always been loyal customers of Lens Crafters for 14 years and never encountered such behavior. It is deeply disappointing how the store rushed to process the order once complaints were made. I urge a supervisor from customer service to contact me regarding this issue. Thank you.

I lost a set screw for my clubmaster metal glasses, it seems to be a specialty item. Despite visiting multiple stores, I haven't been able to find a replacement screw. I tried using the parts page on the website, but I keep getting redirected when I enter the code. Can someone please help me locate the specific screw I need? Thank you.

I had a disappointing experience with LensCrafters at the Galleria Houston Texas. After buying a pair of glasses, I was asked to come back in two weeks for pickup. However, when I went to get them, they were crooked. They promised to fix it in two weeks but the issue persisted. This back-and-forth continued for over two months, with the manager Davin showing no concern and suggesting a refund instead of solving the problem. I live 45 minutes away and found it inconvenient to keep going back. I felt Davin was indifferent and even seemed happy about the poor service. Another employee, Jimmy, confirmed Davin's lack of care. I reached out via email, but there was no response. Despite leaving reviews, the situation remains unresolved.

Subject: Replacement Glasses Still Missing Dear Costa Customer Care, I previously sent my Costa Del Mars for service in November and was informed my glasses would be replaced due to issues. Unfortunately, my replacement glasses were lost in transit by UPS. I filed a claim and also contacted you as instructed in your email dated December 16, from Emily H. Despite following up with UPS, I have not received any updates. Could you kindly assist in shipping out another pair? I appreciate your attention to this matter. Thank you and happy holidays! Warm regards, Jennifer --- Dear Customer Care, I've yet to receive my replacement glasses as per my tracking number 1Z3774F[redacted]6. UPS states there was no signature upon delivery. Can you help with this issue? I was eager to start using my new sunglasses. Thank you. Best regards, Jennifer ---

I have a pair of Ray-Ban sunglasses that I need to have assessed for replacement. I am having trouble using the Ray-Ban website to submit my information, and I cannot seem to locate a phone number to speak with a customer service representative. I purchased these sunglasses in May from Cabela’s, and they have never sat straight on my face. The frame appears to be twisted as the arms are uneven, with one sitting higher than the other when placed on a flat surface. Can someone please direct me on how to proceed and get assistance from a real person with my issue?

I am a customer who purchased sunglasses but decided to return them as they did not meet my expectations for my fashion style. I love Dolce Gabbana but found that the sunglasses did not go well with my outfit for an upcoming wedding. After returning to the store at Countryside Mall, I was told there was a scratch on the frame and was hesitant to accept the return. The salesperson, Maia, who originally assisted me last week, knew the sunglasses were in good condition when I checked them out. I'm confused why there is an issue with the return when I wasn't satisfied with the product. Maia was helpful in choosing the right style, but unfortunately, they didn't match my outfit as I had hoped. I just want to resolve this matter since I didn't use or damage the sunglasses and am eager to get a refund. Thank you.

Last year, I bought a second pair of Prada frames after my original eyeglasses broke at the hinge and endpiece, and LensCrafters couldn't repair them. Recently, on 7/2/[redacted], I took my frames there for an adjustment since they weren't fitting well, only to find out they were broken in the same place as the first pair. Despite both incidents occurring after the warranty expiration, I'm convinced this is a product defect as it's the second time it's happened with expensive frames. Having to buy a third frame within a year due to a seemingly recurring issue is financially burdensome. Any assistance with this matter would be greatly appreciated.

I purchased a pair of eyeglasses at Target Optical in Rowlett, Texas a few years ago. Recently, I visited the store for a new pair. The salesperson, Dana, was friendly and knowledgeable. She helped me pick a new pair similar to my old ones. After choosing, Dana took my measurements and set up an account for me. The total cost was $[redacted].75, slightly more than anticipated. There was a confusion about an additional $6 charge for Progressive Premium3, which I asked to remove. Dana emailed me a corrected receipt, but the charge was still on my credit card statement. When I picked up the glasses, Dana stated there was no outstanding balance. However, my credit card showed the full charge. I contacted Dana and Target Credit Card Service but the issue persists. I believe customers should be informed of additional charges before they are applied, and mistakes should be fixable. I am awaiting resolution before returning the glasses. - Maynora G.

I purchased Tory Burch prescription glasses from Costco, but the frames broke at the hinge twice. Costco directed me to Luxottica for assistance. Luxottica offered a $[redacted] credit for frames and lenses, but I wanted the option to use it for either one. Despite several emails, they declined to adjust the offer. Instead, they provided a 50% discount at Sunglass Hut, which doesn't compare well with Costco's prices. I feel misguided by Luxottica as they capitalize on my issues, pushing me towards their expensive stores. Considering Luxottica's vast influence in the eyewear industry, I expected better customer service. Additional information is available if needed. I'm disappointed to be in this situation and frustrated with the lack of flexibility in their resolution offer.

Hello, I am Mr.G and I am experiencing an issue with Luxottica, particularly with Oakley. I mistakenly purchased a pair of Socks instead of the Temple part for my Oakley Sun glasses. After contacting Oakley representatives, I discovered that the purchase is actually handled by Luxottica. I faced challenges reaching the right department for returning the product, needing multiple emails and calls to both Luxottica and Oakley before getting the correct customer service chat link. Despite being told I would receive a return label via email promptly, I have yet to receive it after several attempts and responses. The latest representative mentioned sending the label via USPS, which may cause further delays. I am frustrated with the lack of follow-up and procedural issues from this company. I have many other options for eyewear and regret choosing Oakley. Now, I am left waiting for Luxottica's response and the long process of receiving my refund.

I am looking to cancel a pair of glasses I recently purchased from Pearl Vision at [redacted] N. Tarrant Pkwy in Fort Worth, Texas, less than an hour ago. I need to review my insurance benefits because I believe I am being incorrectly charged, as my insurance covers [redacted]% of the cost. I contacted Pearl Vision within 45 minutes of the purchase, but Lisa informed me that they do not allow cancellations or reversals. I am surprised that a company of this size would not accommodate such situations. Given the short timeframe, I believe the order has not been processed yet. I would appreciate a prompt response. Thank you, Alicia R.

Hello, I am a Luxottica customer who had a negative experience with an employee at a store in Spain while buying sunglasses. The employee was unprofessional and made me cry by yelling at me. I bought 2 pairs of Chanel glasses while in Barcelona. I'm looking to contact someone about this incident, seek compensation, and speak with upper management. Thank you, Yevgeniya

I recently purchased two pairs of sunglasses from the Sunglass Hut in Redmond, Washington. One pair was Versace and the other was Ray-Ban. When I opened the Versace pair, I noticed they were not my style. I went to the Redmond store to return or exchange them within the specified time frame, but the staff informed me that the glasses were scratched and would not accept them back. We had never even removed them from the box, so we were confused as to how they got scratched. The store did not seem willing to work with us, and I felt like they were accusing us of causing the damage. We are disappointed in the customer service we received and would like a refund for the $[redacted] glasses. We hope this issue can be resolved promptly as we have been long-time loyal customers.

I recently requested a repair for my Oakley frames, but was informed that it was not possible. Therefore, I am interested in purchasing just the frame as I have undamaged lenses that can be fitted into it by my optician. I initially bought the frames at an Oakley dealer and my optician can transfer my prescription lenses into the same model. I am hoping to buy the frame from Oakley or one of their dealers, like LensCrafters which is conveniently located near me. The details of the desired frame are: Carbon Blade on one side and [redacted]-02; 66 10; [redacted] on the other side (with an "O" between 66 and 10 representing Oakley). The Oakley logo is prominently displayed on both sides. I have been a loyal Oakley customer for a long time and would appreciate any assistance you can provide. Thank you for your help.

I am having trouble accessing the wholesaler application for Luxottica. The link on their website is not working, and all the emails I receive contain the same broken link. When I called their Customer Service number, it only deals with parts orders for existing customers and does not connect me to the right department. I need assistance contacting a real person at Luxottica to apply to sell their products, particularly Persol. Despite reaching out to Persol, they referred me back to Luxottica. I require information on how to become a wholesale representative to order products for my store from Luxottica.

I recently purchased a Coach Eyewear Frame from Lenscrafters in February [redacted], and unfortunately, the left arm has broken even though it is still under warranty. After contacting Lenscrafters, I was directed to contact you via email. I followed the instructions on your website and sent photos twice of the broken metal piece holding the joints on the left side, causing the arm to flop open. I pointed out in the photos that the right arm is intact. I received a voucher for $[redacted], but the total price of my Lenscrafters frames was $[redacted]. I am hoping the frame can be repaired as it is still under warranty. Looking at the pictures of the left and right arms, you can see that only the metal piece on the left side needs replacement. Thank you for your attention to this matter. Service number: [redacted]0.

I sent Dr. H's glasses back to Luxottica NAASC on Friday, April 19th, for Dr. Azam Hadi. I have been unable to reach anyone yet regarding this matter, and Dr. Hadi is requesting the tracking number for the package. The original order number is H003642gg834 and the return number is R000046g5gg0. I made sure to label everything correctly on the package sent to Luxottica NAASC at [redacted] Greenwood Industrial Parkway, McDonough, Georgia [redacted]. Dr. Hadi needs information on his glasses. Can you provide me with the tracking number so I can forward it to him or send it to his email address?

I recently bought two pairs of Ray-Ban sunglasses at Macy's University Pkwy store in the mall. The salespeople were fantastic, but I am concerned about their policy of displaying customers' private information, such as name, phone number, address, and email, on a large screen in public view. This practice can compromise the security of our personal data and could potentially lead to misuse by unauthorized individuals. I strongly urge Macy's to discontinue this practice of publicly displaying customer information on the screen.