Luxottica Customer Service Issues

I bought a pair of Prada sunglasses from Macy's at the Beverly Center on September 3. When I tried to return them, the manager initially denied selling that style until another associate confirmed it. Upon inspection, the manager alleged a scratch on the lens, which wasn't there when I left them for a refund. After going to the men's store for an exchange, I was able to return one pair of Armani Exchange. However, when I tried to return the other pair, they claimed there was a scratch, even though I had proof there wasn't before entering the store. Despite my efforts, they refused the return and implied that the scratch appeared while in their possession. The whole experience has been frustrating and disrespectful. I spent a significant amount on these sunglasses and have been met with poor customer service. If I am not provided with a refund, I will consider legal action against Sunglass Hut.

LensCrafters unwittingly processed a fraudulent check for $[redacted].38 on 4/15/19. My elderly mother, who suffers from late-stage Alzheimer's, was taken to her appointment in Cordova Mall, Pensacola, FL by her private caregiver. Despite my prior notification to LensCrafters as my mother's DPOA, the caregiver ended up presenting an unauthorized third check during the visit. The staff called me twice during the appointment but failed to question the additional check. The caregiver, who was later dismissed for this incident, took advantage of the situation. This ordeal has led me to consider a lawsuit. I have sought legal advice and plan to contact LensCrafters corporate office to address the matter. Any assistance or guidance on finding the right contact information would be appreciated. Thank you for your support.

I have been attempting to order a replacement arm for over an hour on your website, with no success. Both Sunglasses Hut and your helpline have not been able to provide assistance. While trying to order on my iPad, the system did not offer rotating date options for my credit card expiration date. A representative mentioned I needed to place the order on a desktop or phone, but this information is not clear on your site. Even when using my phone, it seems that certain areas are frozen and I can't input my details correctly. Feeling extremely frustrated as a customer, as the website and representatives have not been able to help me complete my order after multiple attempts. This has been the worst site and customer service experience I've ever encountered. I may have to visit Sunglasses Hut to complain and leave a negative review on Yelp. It appears to be a waste of time for both myself and your company. Thank you for addressing this issue.

I filed a complaint about two months ago regarding the second pair of frames I need lightened. According to the website, I should have received assistance within five business days. Despite sending two more emails requesting an update, I have not received a reply. When I called a week ago, customer service said they would escalate the issue to the regional manager, but I have not been contacted by anyone since. I requested the customer service representative to email me about the regional manager assisting me for documentation purposes, but I did not receive that email. It's been two months without even a courtesy of a response via email or phone call, which is unacceptable. My ticket number is [redacted]42. I am a loyal Lens Crafters customer, and this lack of professionalism is disappointing. I plan to lodge a complaint with the Better Business Bureau. Over 20 business days without any response, despite multiple requests, is not good business practice. Please have the management team reach out to me. Thank you.

I am the manager of the Roswell, GA Target store with the Luxottica optical center. As of 12:43 pm Eastern time today, we have not had a Luxottica representative on site. Our optical center was scheduled to open at 11 am on Sundays, and we have guests waiting for assistance. Unfortunately, we do not have a contact number for a Luxottica representative. We would greatly appreciate it if someone could reach out to us as soon as possible. Thank you for your attention to this matter. -Taylor E

I wish to file a complaint about my regional manager. As the current sales manager at store [redacted], I've decided to leave the company after 18 months due to various issues. When my manager was fired, the regional manager was absent, leaving me to handle responsibilities alone. I have not been offered a promotion as claimed, and my confidentiality was breached when false information was shared about my personal life. Additionally, there have been problems with bank deposits, breaks, and predictability pay. I am looking for options besides resigning, as I believe I am suited for the store manager position at store [redacted]. Please contact me at [redacted] to discuss this matter further.

Last Saturday, December 7th, I requested to leave work at 2pm for a family event, even though I usually leave at 4pm. Britney, our manager, was aware of this change, but unfortunately, she didn't update my schedule in Kronos. The other optician who was scheduled to come in at 2pm called out sick, leaving me with no coverage options. I made several attempts to find a replacement without success, so I had to leave by 3pm. Now Britney is wrongly claiming I quit due to leaving early. Opticians shouldn't be penalized for situations like this. It's essential that our workplace has a contingency plan for unexpected call-outs. Despite giving Britney until 3pm to find a replacement, she didn't, and now she's accusing me of leaving voluntarily. I want to address this situation promptly.

I took my Chanel frame to the store in Grove City on November 11th to have new lenses made. Each time I inquire about the status of my glasses, I am informed that they are waiting for an email and unable to reach out to the manufacturer by phone. It has been a month now, and my frame, valued at $[redacted], remains with them. I urgently need resolution as my vision is significantly impacted without my updated prescription. Thank you, C. H.

I purchased sunglasses from SunglassHut three weeks ago via phone, but I have not received them yet. I am unable to track my order, and the customer service team cannot provide information on the delay or the current location of the package. My recent experiences with Sunglass Hut have been disappointing over the past couple of months, and it has made me hesitant to support their business in the future.

I have always invested in designer glasses throughout my life, owning pairs from Prada, Tory Burch, and Ray-Ban. Recently, I tried a pair of Persol glasses, and despite being cautious with them, they unexpectedly snapped in half while I was lightly cleaning them. Despite my careful treatment, the company did not acknowledge it as a manufacturer defect and refused to help. This was alarming as my previous Prada glasses lasted four years, enduring much more abuse without breaking. I have reached out for assistance through an online claim, but to no avail. I hope to find a resolution through this platform as I cannot afford to replace these glasses, and insurance does not cover it.

I have encountered an issue with my Burberry frames where the temple pieces have fallen out and are missing. I have been attempting to contact customer service through the website but have been unsuccessful due to technical difficulties, like a ringing sound when trying to upload a photo. This is the second time I am facing this problem with my Burberry frames, which are considered expensive. I am disappointed with the quality, considering the price I paid. I am willing to provide my warranty and purchase details (Warranty BE2108, Size 54/16/[redacted], Purchase date 01/27/[redacted], Item # [redacted]71) for assistance. I admire the aesthetics of Burberry frames, but I might consider investing in a pricier model for better quality. Thank you for addressing these concerns.

I'd like to report an issue with the Store Manager, Wendy Kirkland, who is allegedly involved in inappropriate behavior at the SunGlass Hut at Broward Mall in Macy's. It has been brought to my attention that Wendy may be under the influence of substances while on duty and may have distributed these substances to employees. This behavior has also been reported by another store manager named Frankie. The concern is that Wendy, a long-term employee, is jeopardizing the company's reputation through her actions, which do not align with proper leadership standards. The store's address is [redacted] W Broward Blvd Spc [redacted], Plantation, FL [redacted]. It is important to address these issues promptly to maintain a positive work environment and uphold the company's values.

Hello, I own a pair of Prada sunglasses. There is a tiny screw where the frame meets the arm, and the area holding the screw seems broken. Is it possible to fix this, maybe even through soldering? I also possess a pair of Moslaey Tribes where one lens was knocked out and lost. I am interested in replacing the missing lens. Is this a service you provide? Lastly, my Ray Bans, which are only 7 months old, have what appears to be a defect on the left lens behind the words Chromance. I believe this should be covered under warranty. Can I send all three pairs of glasses in for evaluation to determine the necessary repairs? Thank you!

I own a pair of RB8310 sunglasses. I have tried reaching out via email and phone without success. I recently had eye surgery and require polarized mirrored lenses with a VLT of 25-30 for my glasses. Despite checking the Ray Ban website, I have been unable to find suitable replacement lenses. On the other hand, after contacting Maui Jim, they promptly helped me choose the right lenses and the replacement process was quick. Unfortunately, Ray Ban has not been as helpful, only sending me promotional emails instead of addressing my lens replacement needs. If I can't get assistance, I may have to purchase two more pairs of Maui Jim or Costa sunglasses, as both companies have provided excellent customer service. I have worn Ray Ban sunglasses for 30 years, but without proper support, I may need to explore other options. I will provide my email again for further communication.

I recently purchased a pair of women's Ray-Ban Aviator Gradient sunglasses, possibly Model code RB3025 [redacted]/3F 58-14, from a local sunglass hut. Unfortunately, the middle nose piece was bent, prompting me to return to the store for assistance. However, the employee's attempt to fix it caused the nose piece to come loose, a detail I noticed later. My family has been loyal customers of the brand for years, and I am hopeful that there can be a resolution to this issue. With Luxottica's commitment to quality and customer satisfaction, I trust that a repair or replacement can be arranged. I took great care of my sunglasses, so I believe the issue is not due to mishandling on my part. Thank you for your assistance. Sincerely, Jennifer B.

Hello, I placed an order for 2 pairs of Ray-Bans yesterday (7/15) for same-day pickup at a nearby location. When I arrived, the store was closed due to covid-19. I attempted to call the store but reached an answering service. After contacting another Sunglass Hut store, I was informed they couldn't cancel the order since it was not yet processing. I am currently on a call for an hour trying to resolve this issue. I simply want to cancel my order to avoid being charged. The representative, Michelle in Ohio, I'm speaking with hasn't been very helpful. I'm hoping for a quick resolution to this matter. Thank you.

Hello, I recently purchased BE2311 glasses and I love them. However, the temple shape is causing me discomfort and pain. My optometrist is unable to assist me with this issue. I have tried using temple cushions and even made a silicone tubing sleeve to help, but the problem persists. I now have a deep rash on my nose from the fit. I resorted to using bandaids on the temples to alleviate the pressure, but I find this solution unacceptable given the amount I spent on these glasses. Please advise on how you can help. Attached are images for your reference. These are my third pair of Burberry glasses, and I have never encountered this problem before. I do not wish to buy another pair due to financial constraints. I look forward to your response. Thank you, Rosa Iglesias

I accidentally broke the lens of my Ray-Ban sunglasses and tried to replace it through Sunglass Hut. They directed me to your website, but I was unsure of the required information. I attempted to order a replacement lens and found out I got the wrong size when I went back to Sunglass Hut for assistance. I need to return the incorrect lenses and get the right ones instead. Order Number: PO #[redacted] Shipping/Billing Account: #[redacted] Thank you, A.R.

After returning my defective Oakley glasses and following all instructions, my warranty claim (Service Request [redacted]) was settled. Initially offered $[redacted], I faced delays due to COVID before choosing the Guage 8 model with Matte Gunmetal frame and Prizm Sapphire Polarized lenses in a standard fit. When I confirmed my choice, I was told to file a new claim, which seems unreasonable. How can I ensure my settled claim is honored? I would appreciate receiving a credit for the balance to use in the future. Thank you. - S.G. Brickell Riverfront Surgery Center, Miami, FL [redacted].

I recently finalized my warranty claim for my defective Oakley glasses under service request [redacted]. I was offered $[redacted], but due to COVID delays, I couldn't choose new glasses right away. Now, after submitting my selection, I received an email asking me to file a new claim, which seems unreasonable. I simply want my settled claim honored by receiving the glasses I selected (Guage 8) with Matte Gunmetal frame and Prizm Sapphire Polarized lens, along with a credit voucher for the price difference. Please, just send me the chosen glasses and credit. Thank you. Sam G. Miami, FL