Updated July 12, 2025

Luxottica Customer FAQ

Recent Luxottica Customer Questions

I’ve had a pair of black Oakley Flak 2.0 and I want to purchase a set of chrome icons. Amazon don’t sell them in chrome. Can I get a cost on a set

We're sorry for any inconvenience, but we are unable to provide specific cost information. Prices can vary depending on several factors, including availability, location, and any ongoing promotions or discounts. We recommend that you directly check the official Oakley website or contact an authorized Oakley retailer for the most accurate and current pricing information.

Asked May 15, 2024 6:21 PM

Help me with my Luxottica customer service issue

Repairs and Warranty

How Do I Submit a Repair Request to Luxottica?

If your Luxottica eyewear is in need of repair, you can probably get it repaired by Luxottica. However, before you do, you must...

What is the warranty on Luxottica products?

Luxottica generally provides a warranty for manufacturing defects, which often lasts one year for brands like Ray-Ban and...

Are replacement parts available for Luxottica eyewear?

Replacement components for Luxottica eyewear may be accessible based on brand and model. Certain authorized retailers can...

What should I do if my Luxottica glasses are damaged?

If Luxottica glasses are damaged, first assess the type of damage. Minor issues may be fixed at home, while severe damage...

Do you offer prescription lenses for Luxottica sunglasses?

Luxottica offers prescription lenses for many of its sunglasses, including popular brands like Ray-Ban and Oakley. Customers...

Are Luxottica sunglasses polarized?

Luxottica produces several brands, including Ray-Ban and Oakley, offering many sunglasses with polarized lenses designed to...

Can I get my prescription transferred to a different brand?

Yes, transferring a prescription to another eyewear brand is possible, as prescriptions include specific parameters necessary...

What is the return policy for Luxottica products?

Luxottica's return policy generally allows returns within thirty days of purchase if items are in original condition. Refunds...

Can I exchange my Luxottica sunglasses for a different style?

Luxottica generally allows exchanges for sunglasses if they are unworn and within a certain timeframe. The original receipt is...

What is the process for returns on customized eyewear?

Returning customized eyewear from Luxottica usually varies based on the retailer. Generally, such items are considered final...

Can I track my Luxottica order online?

Yes, tracking a Luxottica order online is possible once it has shipped. A confirmation email with a tracking number is sent,...

What payment methods are accepted for Luxottica purchases?

Luxottica generally accepts a range of payment options, including major credit cards like Visa, MasterCard, and American...

Does Luxottica offer insurance reimbursement services?

Luxottica itself does not provide insurance reimbursement services. However, eyewear brands like Ray-Ban and Oakley may permit...

Do you offer gift cards for Luxottica products?

Luxottica does not sell gift cards directly, but many retailers offering their eyewear, such as Ray-Ban and Oakley, may have...

Are there any promotions for first-time Luxottica customers?

Luxottica frequently runs various promotions for first-time customers, including discounts and special offers that may differ...

We look to the Luxottica issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Luxottica issues reported to GetHuman

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