What is the process for returns on customized eyewear?

The process for returning customized eyewear purchased from Luxottica typically varies depending on the specific retailer or brand associated with the eyewear, such as Ray-Ban or Oakley. Generally, customized eyewear is considered a final sale due to its personalized nature. However, there are circumstances under which a return may be possible, such as if the product has manufacturing defects or does not meet the specific order requirements. It is important to review the return policy associated with the specific brand or retailer from which the eyewear was purchased. Customers are usually required to initiate the return process by contacting customer support or visiting the retailer’s website for detailed instructions. This process may include providing proof of purchase, such as a receipt or order confirmation, and describing the reason for the return. Many retailers ask that the eyewear be returned in its original packaging to ensure proper handling. It is advisable for customers to carefully read the terms and conditions regarding returns before placing an order for customized eyewear. This information is often outlined on the retailer’s website, where it will provide a clear understanding of any exceptions or conditions that may apply. Ultimately, for specific instructions and policies, it is always best for customers to refer directly to the relevant web page.