Luxottica Customer Service Issues

I require written confirmation regarding the authorization status of an online store selling Persol sunglasses to address a possible fraudulent transaction. My bank needs this confirmation from Persol or Luxottica to proceed with my claim. I attempted to reach out to Luxottica through the email [redacted] multiple times, but I have yet to receive a response.

I submitted a complaint letter on May 2 regarding poor customer service to my local office, with a copy sent to your Mason, Ohio office. Kyle, your local manager, contacted me to address the issue. Unfortunately, we were unable to reach a resolution unless my daughter returned for new glasses. The refusal to provide an itemized bill during service and insistence on immediate payment seems unethical. Unlike McDonald's, your company lacks transparency. Furthermore, no mention was made that the purchase was nonrefundable. I suspect I am not the only one facing this issue, indicating it might be a common practice within your company.

I purchased a pair of glasses on 3/11/18 from LensCrafters store #[redacted] in Coral Springs, Florida. My receipt number is [redacted]. After the 30-day refund period, I noticed smear marks on both lenses at the end of April. I took them back to the store recently and paid a $25.00 copay for the protection plan. Unfortunately, after waiting over 4 hours for the lenses to be replaced, I still see specks all over both lenses. This experience has left me very upset and I no longer trust LensCrafters. I even recommended LensCrafters to my roommate, and her glasses had the same issue, requiring them to be redone as well. I am disappointed and would like a refund or a partial refund to go elsewhere. This has been a terrible ordeal. Can anyone assist me with this matter? Thank you.

I am extremely frustrated with the customer service I have received. I ordered a replacement pair of Ray-Ban sunglass lenses on May 25th and paid for them. After a month and a half with no communication, I called and discovered they were out of stock with no clear restock date. It's disappointing they didn't proactively inform me about the issue. They allegedly reordered for me, but a month later, nothing had shipped. After multiple calls and being told they were in stock, I finally received the lenses on August 14th, only to find they were the wrong color and size. This has been the worst customer service experience I've encountered. I still need the correct lenses but dread the process of returning and reordering. The lenses I was supposed to receive are Style [redacted], size 58, color [redacted]/M2.

Hello - I am located in the UK. I recently submitted a Service Request to repair my Juliette sunglasses (Service Request [redacted]). I want to move forward with the request, but I am encountering an issue with payment every time I try to accept it. The error message advises me to try again later or contact support. I have attempted this multiple times with no success. Unfortunately, your customer service website lacks contact information, making it challenging to reach out for assistance. Therefore, I am using this platform to seek help in resolving this matter. I prefer to have my glasses repaired by Oakley's authorized repair service rather than turning to a different provider. Thank you, Stephen

On February 2nd, I was unable to receive my 75% discount at Lenscrafters due to my daughter being the only working staff member who couldn't check me out. We had planned to get new frames for months, but due to work and personal circumstances, Saturday was our only available day to visit the store. Despite facing scheduling challenges and last-minute changes, we selected frames and completed measurements. I was reassured that even though the payment couldn't be processed that day, another associate would assist the next day without any issues. I trust in the promised discount and kindly request for Evelyn to approve the discount for processing my glasses. I eagerly anticipated getting my new frames and appreciate the assistance. Thank you for your help.

I bought my Coach frames and progressive lenses at Target Optical Marsh Landing in Jacksonville Beach more than a month ago. Unfortunately, I have had to return the lenses twice already due to poor craftsmanship. The first return was because the bifocal lens didn't align with my eye level, and the second return was because of a faulty lens on the bottom right side of my right eye. Now, I am being asked to wait an additional two weeks, including until April 27, [redacted], for the replacement, leaving me without my necessary bifocal glasses. This has been my first experience with such issues in my other purchases at Target Optical, and I am hoping for swift intervention from management to address the recurring problems and expedite the replacement of my lenses. Thank you.

I bought a pair of glasses for a friend at LensCrafters as a surprise gift. I remember the salesman asking for her name during the transaction, but I didn't think much of it then. Since she didn't like the glasses, I returned them for a refund. The store couldn't give me a cash refund due to the amount being over $[redacted], so they issued me a check. However, the check is in her name instead of mine. I would like it reissued in my name because I was the one who made the purchase. Thank you!

Hello, I need assistance with an order I placed on the Ray-Ban website on April 19th for a pair of sunglasses that have not arrived yet. Despite contacting Ray-Ban a week ago and receiving a tracking link, I was informed by DHL customer service that the order was delivered to Luxottica on May 2nd. This situation has left me feeling confused and disappointed as the sunglasses were intended as a gift for an upcoming vacation. I am unsure about the next steps to take regarding this issue. Should I contact Ray-Ban customer service again or is there another course of action I should pursue? My order number is [redacted]2 and the tracking number is [redacted]. Thank you.

I am having difficulties with my recent sunglass order. I purchased two pairs on Tuesday and noticed an error in the total amount on the confirmation email. Despite submitting an online form and not receiving a response within the stated 24-48 hours, I was eventually informed of a delay in the delivery. Upon receiving the glasses, I found that the second pair was not what I had ordered initially. This experience has been disappointing, especially as a long-time customer. I am seeking assistance in getting the correct glasses I ordered and addressing the various issues I have encountered. Despite submitting another online form, I am unsure of a resolution given the lack of response to my previous inquiry. I hope to resolve this matter promptly.

I visited Sunglass Hut store #[redacted] in Columbus, GA on 5/20/19. Requested my slightly bent sunglasses to be fixed by salesman Kedar. Unfortunately, while he attempted to repair them, one of the handles broke off. Kedar mentioned the glue was defective, not his handling. They advised me to return when the manager was back, but I live 2 hours away and couldn't accept this. Despite my request, the manager didn't want to speak with me. I left with the broken Versace sunglasses. Kedar tried to fix them with glue that didn't work. Disappointed that they didn't offer a replacement and that the manager's absence caused such inconvenience. I own various sunglasses brands and felt the customer service was inadequate. I even tried calling an invalid [redacted] number later. This experience makes me hesitant to buy from them again. -Melody C.

Following my optometrist appointment at your connected retail store, I bought new frames with my updated prescription. Despite receiving emails promoting a 40% lens discount, I was informed upon purchase that this offer did not apply, with no reason given. The salesperson, who was training a new staff member, seemed distracted. I felt rushed through selecting frames and discussing options. Discounts were mentioned, totaling $[redacted].41. Days later, I found the same frames online for $[redacted], while I paid $[redacted] at Lenscrafter. When I raised this to the salesperson during collection, she could not adjust the price, leaving me disappointed in the lack of customer service. As online frame shopping grows, businesses must adapt to remain competitive. It was disheartening not to receive assistance from the store manager, Danielle Hardee. I hope the company can address this issue for future customers. Thank you. - S.B.G.

I had a distressing experience at the LensCrafters Rookwood location in Cincinnati, Ohio with the store manager, Corey. I presented my OneSight letter for eyewear and shared my eye sensitivity issues, explaining that I require progressive and anti-reflective lenses. Corey assured me there would be no issue as long as the eye doctor recommended it. However, when I returned with my prescription specifying these lenses, Corey refused to honor it, causing me great distress. I was treated poorly and made to feel insignificant due to my disability. This behavior is unacceptable, and I feel compelled to share my disappointment with the public. Eyewear is not one size fits all, and I am baffled as to why I encountered this problem now when I've had smooth experiences in the past. I hope for a resolution from LensCrafters regarding this upsetting incident. Thank you, D. Adams-Kanu

I received a damaged pair of Ray-Ban lenses from Luxottica. I paid $[redacted] for them, and after reporting the issue, they said the warranty wouldn't cover the crack. They want $[redacted] for repairs, which I cannot afford for their mistake. I expect a refund or replacement lens as it arrived broken. I shouldn't have to pay for a manufacturing issue covered by the warranty. My order number is [redacted], processed on Saturday, July 13th.

I bought two pairs of glasses on August 1, [redacted], at Lenscrafters in Joliet, IL. An employee asked me to wait before swiping my card, claiming the machine needed to warm up. When I eventually paid, the employee said the transaction failed on their end due to a malfunction, even though my bank showed the payment as pending. They requested a second payment, promising to refund the first later. I couldn't afford another $[redacted].38. Despite no receipt or glasses, I had to wait 10 days for a refund. After returning with bank proof, a staff member assured me a refund could be processed through Luxottica. I submitted the form, detailing the issue, questioning if the full situation would be understood. Hoping for a resolution soon. Thank you.

I own the Oakley Flak 2.0 sunglasses, and I noticed that the rubber coating on the frame started peeling off extensively. I submitted a warranty claim online, but it was rejected because they said the warranty had expired even though I bought them 16 months ago. The frames should be covered for 24 months for materials or workmanship issues. Upon resubmitting the claim, it was denied again without them physically inspecting the glasses. They even accused me of chewing on the frame near the lens, which is not the case. The flaking persists whenever I handle the glasses. They claimed they sent me a 30% off coupon for a new pair, but I never received it. They also mentioned that the model is discontinued, yet it's still listed for sale on their website. I own multiple pairs for various activities and feel frustrated with the response. I am considering reaching out on their social media platforms to address this issue. They are now suggesting I purchase new frame sleeves from them.

I am seeking assistance regarding counterfeit Ray-Ban sunglasses purchased online. US customs recommended contacting Ray-Ban's corporate office to authenticate the products. I need to send photos via email for verification to satisfy my credit card company's requirement. The sunglasses were advertised as new on Store Envy, a now-closed seller. Despite knowing they are fake, I must obtain official confirmation. The specific model, Red Folding Wayfarer, is no longer produced, and I suspect they were lightly used before being sold as new. I am desperate to locate authentic replacements due to sentimental value attached to the original pair given by a deceased grandparent. Any guidance on where to send these images for verification would be greatly appreciated.

Good morning! I'm seeking assistance as my puppy has damaged my Ray-Ban lenses. I contacted Luxottica and received replacement lenses recommended for my glasses model. However, when I visited the optician for replacement, they mentioned that the lenses were too small for my glasses. I am now looking for a replacement or a refund as I paid $71 for these lenses. I followed the instructions to request a return within 30 days by calling and leaving my email but have not received a Return Authorization (RA) yet. My order number is [redacted], and the model of my glasses is RB [redacted] [redacted]/73 50_18 [redacted] 3N.

I'm having issues with defective lenses that were reported in August. I was promised a response within five days, but haven't heard back yet. Customer care has been unhelpful, so I'm seeking new lenses for my glasses. I'm looking for a direct phone call from a representative. My reference number for the issue is [redacted]05. If I don't receive a call from customer service, I may resort to leaving a review on Yelp. Thank you.

Good afternoon, I recently purchased 2 pairs of glasses from Lens Crafters Kings Plaza on 10/9/19, where Debbie, my sales consultant, provided excellent service. However, upon visiting on 10/12/[redacted] to pick up my glasses, only one pair was ready. Debbie explained that for contact lenses, I needed an eye measurement script. When I asked if they could measure my eyes for the next visit, the ophthalmologist mentioned it would cost $99 for an eye exam appointment. Despite my previous experience with contact lenses, the ophthalmologist, a tall dark gentleman, rudely stated he didn't have 30 seconds to measure my eyes. His lack of professionalism and attitude made me reconsider future business with Lens Crafters, despite spending $[redacted].90. I believe better customer service should accompany such purchases. Respectfully, Robin K. [redacted]