Does Los Angeles Department of Water & Power offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm, Sat 7am-2pm EST.The least busy day is Saturday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 89 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
Los Angeles Department of Water & Power Customer Phone Numbers
Toll-free · Mon-Fri 7am-6pm EST · Keep pressing 0 until transferred · In a few short words, please state the purpose of your call. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Los Angeles Department of Water & Power below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Los Angeles Department of Water & Power phone number to document the phone system.
Here is how our research team describes the way the Los Angeles Department of Water & Power phone system greets you: In a few short words, please state the purpose of your call.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 0.
Below are some clips we've found from Los Angeles Department of Water & Power's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling your Los Angeles Department of Water and Power.
Say English or press one.
In a few short words, please say the purpose of your call.
For example, you can what is the ten digit account number?
You can also say new customer, or I don't have it.
If you're calling to start service, say new customer or press one."
Excerpt from a call with Los Angeles Department of Water & Power
Wednesday, January 3, 2024 6:29 PM
They may ask you to say or enter information
"Thank you for calling your Los Angeles Department of Water and Power.
We are currently experiencing long wait times as a result of high call volume.
You may wish to call back later this afternoon or tomorrow.
We are closed on Sundays.
You can also visit us on the web at w w w dot l a d w p dot com.
Say English or press one.
In a few short words, please say the purpose of your call.
For example, you can say, report power or water trouble, billing and payments, start stop services, DWP programs, or report illegal activity and water waste."
Excerpt from a call with Los Angeles Department of Water & Power
Tuesday, February 20, 2024 10:04 PM
What are the hours and when should I call?
Los Angeles Department of Water & Power operates the call center for this 800-342-5397 phone number Mon-Fri 7am-7pm, Sat 7am-2pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 112 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Los Angeles Department of Water & Power call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Los Angeles Department of Water & Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Los Angeles Department of Water & Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Los Angeles Department of Water & Power is Saturday.The most busy day to call is Friday, which averages 2900% more phone calls by comparison.Again, this is based on a sample of 112 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Los Angeles Department of Water & Power
In summation, the best day to call Los Angeles Department of Water & Power is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Los Angeles Department of Water & Power staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Los Angeles Department of Water & Power
If you have time to do a bit of reading before you call Los Angeles Department of Water & Power, we recommend you read over some of our problem-specific articles.
The rates for water and power in Los Angeles are determined by the Los Angeles Department of Water & Power (LADWP). The specific rates vary depending on the type of customer and usage. Residential customers are typically billed based on a tiered rate structure that encourages conservation. The first tier includes a lower rate for a certain amount of water and electricity usage, while subsequent tiers have higher rates for higher consumption. Commercial and industrial customers have different rate structures based on their specific needs and usage patterns. Rates are subject to periodic review and adjustment by the LADWP Board of Commissioners. To find the most up-to-date rates, detailed tariff schedules are available on the LADWP website or by contacting customer service.
The Los Angeles Department of Water & Power offers a range of conservation programs to assist residents in minimizing their water and power consumption. These programs are designed to promote sustainable practices and assist customers in making informed choices to reduce their environmental impact. Some available initiatives include water-efficient appliance rebates, landscaping rebates, and free home energy audits. Additionally, the department offers incentives for installing solar panels, electric vehicle chargers, and energy-efficient lighting. Customers can also participate in demand response programs, where they receive financial incentives for reducing their power usage during peak hours. These conservation programs aim to empower residents in making meaningful changes to their usage habits while providing monetary benefits and contributing to a greener and more sustainable Los Angeles.
Yes, you can request a new water or power meter installation through the Los Angeles Department of Water & Power (LADWP). To initiate this process, you need to contact LADWP's customer service department either by phone or by visiting their website. They will provide you with the necessary information and guide you through the application process. Please note that additional fees may apply for the meter installation, and there could be certain eligibility criteria or requirements that need to be fulfilled. The exact timeline and cost associated with the installation will be communicated to you during the application process. For more details or to begin the request, kindly reach out to LADWP's customer service.
Click the link above to get answers to just about any Los Angeles Department of Water & Power customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Los Angeles Department of Water & Power, and their purpose. Are any of these similar to the reason you are trying to call?
Reporting street light outage: "One of the lights in front of our house is out."
- From a call lasting 7m 31s , Oct 22, 2024 10:01 PM
Unsafe sparking wires reported: "There's sparking wires hanging everywhere, could catch on fire."
- From a call lasting 20m 23s , Mar 1, 2024 6:52 PM
Inquiring about account information: "I wanted to call and ask you a question."
- From a call lasting 3m 23s , Feb 20, 2024 11:51 PM
Setting up auto pay: "I just like to set it up as auto pay so I won't forget."
- From a call lasting 3m 1s , Jan 15, 2024 10:00 PM
Information about why customers call Los Angeles Department of Water & Power is extracted from issues that customers have reported to GetHuman.
More Los Angeles Department of Water & Power Customer Service Contacts
There are of course other ways to contact Los Angeles Department of Water & Power customer service besides the phone. Below we list the best ones, by medium.
Los Angeles Department of Water & Power Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Los Angeles Department of Water & Power will reply our your email.
Los Angeles Department of Water & Power Customer Help Desk / Web Support
As a last, sometimes only, resort- Los Angeles Department of Water & Power customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Los Angeles Department of Water & Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Los Angeles Department of Water & Power agent. This phone number is Los Angeles Department of Water & Power's best phone number because 4,692 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-342-5397 include Billing and payments, No service, I'm moving, Cancel service and other customer service issues. Rather than trying to call Los Angeles Department of Water & Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Los Angeles Department of Water & Power has 2 phone numbers. It's not always clear what is the best way to talk to Los Angeles Department of Water & Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Los Angeles Department of Water & Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Los Angeles Department of Water & Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.