Los Angeles Department of Water & Power Customer Service

Phone Number & Contact Info

Los Angeles Department of Water & Power's Best Phone Number

800-342-5397
Toll-free·Calls Customer Service·Most popular Los Angeles Department of Water & Power number
Q:

How do I talk to a live human at Los Angeles Department of Water & Power?

A:Press 1 for English, then press 0.
Q:

Does Los Angeles Department of Water & Power offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm, Sat 7am-2pm EST. The least busy day is Saturday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

Los Angeles Department of Water & Power Customer Phone Numbers

Commercial Customer Service

800-499-8840
Toll-free · Mon-Fri 7am-6pm EST · Keep pressing 0 until transferred · In a few short words, please state the purpose of your call.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Los Angeles Department of Water & Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press 0.
Here is how our research team describes the way the Los Angeles Department of Water & Power phone system greets you: In a few short words, please state the purpose of your call.
Below are some clips we've found from Los Angeles Department of Water & Power's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling your Los Angeles Department of Water and Power. Say English or press one. In a few short words, please say the purpose of your call. For example, you can what is the ten digit account number? You can also say new customer, or I don't have it. If you're calling to start service, say new customer or press one."
Excerpt from a call with Los Angeles Department of Water & Power
Wednesday, January 3, 2024 6:29 PM

They may ask you to say or enter information

"Thank you for calling your Los Angeles Department of Water and Power. We are currently experiencing long wait times as a result of high call volume. You may wish to call back later this afternoon or tomorrow. We are closed on Sundays. You can also visit us on the web at w w w dot l a d w p dot com. Say English or press one.
In a few short words, please say the purpose of your call.
For example, you can say, report power or water trouble, billing and payments, start stop services, DWP programs, or report illegal activity and water waste."
Excerpt from a call with Los Angeles Department of Water & Power
Tuesday, February 20, 2024 10:04 PM

What are the hours and when should I call?

Los Angeles Department of Water & Power operates the call center for this 800-342-5397 phone number Mon-Fri 7am-7pm, Sat 7am-2pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 71 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Los Angeles Department of Water & Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Los Angeles Department of Water & Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Los Angeles Department of Water & Power is Saturday. The most busy day to call is Friday, which averages 2000% more phone calls by comparison. Again, this is based on a sample of 71 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Los Angeles Department of Water & Power

In summation, the best day to call Los Angeles Department of Water & Power is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Los Angeles Department of Water & Power staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Los Angeles Department of Water & Power

If you have time to do a bit of reading before you call Los Angeles Department of Water & Power, we recommend you read over some of our problem-specific articles.

What are the rates for water and power in Los Angeles?

The rates for water and power in Los Angeles are determined by the Los Angeles Department of Water & Power (LADWP). The specific rates vary depending on the type of customer and usage. Residential customers are typically billed based on a tiered rate structure that encourages conservation. The first tier includes a lower rate for a certain amount of water and electricity usage, while subsequent tiers have higher rates for higher consumption. Commercial and industrial customers have different rate structures based on their specific needs and usage patterns. Rates are subject to periodic review and adjustment by the LADWP Board of Commissioners. To find the most up-to-date rates, detailed tariff schedules are available on the LADWP website or by contacting customer service.

What conservation programs are available to help me reduce my water and power usage?

The Los Angeles Department of Water & Power offers a range of conservation programs to assist residents in minimizing their water and power consumption. These programs are designed to promote sustainable practices and assist customers in making informed choices to reduce their environmental impact. Some available initiatives include water-efficient appliance rebates, landscaping rebates, and free home energy audits. Additionally, the department offers incentives for installing solar panels, electric vehicle chargers, and energy-efficient lighting. Customers can also participate in demand response programs, where they receive financial incentives for reducing their power usage during peak hours. These conservation programs aim to empower residents in making meaningful changes to their usage habits while providing monetary benefits and contributing to a greener and more sustainable Los Angeles.

Can I request a new water or power meter installation?

Yes, you can request a new water or power meter installation through the Los Angeles Department of Water & Power (LADWP). To initiate this process, you need to contact LADWP's customer service department either by phone or by visiting their website. They will provide you with the necessary information and guide you through the application process. Please note that additional fees may apply for the meter installation, and there could be certain eligibility criteria or requirements that need to be fulfilled. The exact timeline and cost associated with the installation will be communicated to you during the application process. For more details or to begin the request, kindly reach out to LADWP's customer service.

Top Los Angeles Department of Water & Power customer service problems

Click the link above to get answers to just about any Los Angeles Department of Water & Power customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Los Angeles Department of Water & Power, and their purpose. Are any of these similar to the reason you are trying to call?
Unsafe sparking wires reported: "There's sparking wires hanging everywhere, could catch on fire."
- From a call lasting 20m 23s , Mar 1, 2024 6:52 PM
Inquiring about account information: "I wanted to call and ask you a question."
- From a call lasting 3m 23s , Feb 20, 2024 11:51 PM
Setting up auto pay: "I just like to set it up as auto pay so I won't forget."
- From a call lasting 3m 1s , Jan 15, 2024 10:00 PM

More Los Angeles Department of Water & Power Customer Service Contacts

There are of course other ways to contact Los Angeles Department of Water & Power customer service besides the phone. Below we list the best ones, by medium.

Los Angeles Department of Water & Power Customer Email Addresses

CCENTER@ladwp.com - Customer Service
Takes up to a month to receive a reply
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Los Angeles Department of Water & Power will reply our your email.

Los Angeles Department of Water & Power Customer Help Desk / Web Support

ladwp.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Los Angeles Department of Water & Power customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Los Angeles Department of Water & Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Los Angeles Department of Water & Power agent. This phone number is Los Angeles Department of Water & Power's best phone number because 4,692 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-342-5397 include No service, Billing and payments, Cancel service, I'm moving and other customer service issues. Rather than trying to call Los Angeles Department of Water & Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Los Angeles Department of Water & Power has 2 phone numbers. It's not always clear what is the best way to talk to Los Angeles Department of Water & Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Los Angeles Department of Water & Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Los Angeles Department of Water & Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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