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Lands' End Customer Service

Phone Number & Contact Info

Lands' End's Best Phone Number

800-743-9706
Toll-free·Calls Customer Service·Most popular Lands' End number
Q:

How do I talk to a live human at Lands' End?

A:Press 4.
Q:

Does Lands' End offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Lands' End Customer Phone Numbers

Website Assistance

800-963-4816
Toll-free · 24 hours, 7 days · Press 3 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Lands' End phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4.
Here is how our research team describes the way the Lands' End phone system greets you: To place an order: press 1. Inquiry about an order already placed: press 2. Returns: press 3. All other inquiries: press 4.
Below are some clips we've found from Lands' End's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Lanson. This call may be monitored or recorded for quality or training purposes. To place an order, please press one. To find out the status of your order, please press two."
Excerpt from a call with Lands' End
Saturday, January 13, 2024 10:10 PM

The first phone menu

"Thank you for calling Lans End. This call may be monitored or recorded for quality or training purposes.
To place an order, please press one.
To find out the status of your order, please press two.
For returns, please press three.
For all other inquiries, please press four."
Excerpt from a call with Lands' End
Thursday, May 2, 2024 5:31 PM

What are the hours and when should I call?

Lands' End operates the call center for this 800-743-9706 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lands' End phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lands' End staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lands' End is Sunday. The most busy day to call is Tuesday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Lands' End

In summation, the best day to call Lands' End is Monday.

Why Customers Call Lands' End

If you have time to do a bit of reading before you call Lands' End, we recommend you read over some of our problem-specific articles.

What is Lands' End return policy?

Lands' End return policy allows customers to return any item at any time if they are not completely satisfied. Whether the product didn't meet expectations or doesn't fit correctly, customers can expect a hassle-free experience. Lands' End offers three convenient return options: returning in-store, utilizing their prepaid SmartLabel for easy mailing, or opting for carrier pickup. A receipt or packing slip is not required for most returns, making the process even more convenient. The company stands behind their products, believing in the quality and durability of each item. With this customer-centric return policy, Lands' End aims to ensure customer satisfaction and maintain their reputation for exceptional service.

What is the Lands' End loyalty program?

The Lands' End loyalty program is a way for customers to earn rewards and exclusive benefits while shopping. It is known as the Lands' End's Rewards program. By signing up, members earn points for every purchase made, both online and in-store. These points can be redeemed towards future purchases, providing a valuable discount. Additionally, program members receive early access to sales, special offers, and exclusive events. As customers reach higher tier levels within the loyalty program, they unlock even more benefits such as free shipping, free monogramming, and priority customer service. The Lands' End loyalty program is designed to enhance the shopping experience by rewarding loyal customers with perks and savings, making it a worthwhile membership for frequent shoppers.

What is the quality guarantee for Lands' End products?

At Lands' End, we take pride in providing high-quality products that are built to last and meet the expectations of our customers. We offer a quality guarantee on all our products, ensuring customer satisfaction. If you're not completely satisfied with your purchase, we offer hassle-free returns or exchanges. We stand behind the craftsmanship of our products, using durable materials and rigorous testing to ensure longevity. Our commitment to quality also extends to our customer service team, who are available to assist with any concerns or issues you may have. At Lands' End, we strive to exceed your expectations and deliver products that you can rely on.

Top Lands' End customer service problems

Click the link above to get answers to just about any Lands' End customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lands' End, and their purpose. Are any of these similar to the reason you are trying to call?
Checking order status: "I would like to check on my order to see if it has been shipped yet."
- From a call lasting 3m 19s , May 14, 2024 1:26 PM
Return items from order: "I've got two things that I need to return."
- From a call lasting 5m 38s , May 2, 2024 5:31 PM
Inquiring about previous order: "Hi, I had ordered shirts for my husband a month ago, wondering if you have records of that and if you have more available in different colors."
- From a call lasting 10m 23s , Apr 23, 2024 1:50 PM
Returning item without QR code: "I'm at the UPS store trying to return an item, but they say I need a QR code which I don't have."
- From a call lasting 4m 46s , Feb 20, 2024 6:34 PM
Happy Returns QR code: "I am trying to do a happy returns, but I am having trouble with the QR code."
- From a call lasting 6m 49s , Feb 13, 2024 8:40 PM

More Lands' End Customer Service Contacts

There are of course other ways to contact Lands' End customer service besides the phone. Below we list the best ones, by medium.

Lands' End Customer Service Live Chat

landsend.com - Customer Service
Click "Live Chat" in the lower left
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lands' End provides this option.

Lands' End Customer Email Addresses

landsend@landsend.com - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lands' End will reply our your email.

Lands' End Customer Service on X (formerly Twitter)

twitter.com/asklandsend - Customer Service
Use the link to connect with customer service through Twitter
Lands' End, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Lands' End Customer Help Desk / Web Support

landsend.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Lands' End customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Lands' End's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lands' End agent. This phone number is Lands' End's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-743-9706 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lands' End first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email or twitter. In total, Lands' End has 2 phone numbers. It's not always clear what is the best way to talk to Lands' End representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lands' End. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lands' End. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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