How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lands' End below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lands' End phone number to document the phone system.
Here is how our research team describes the way the Lands' End phone system greets you: To place an order: press 1. Inquiry about an order already placed: press 2. Returns: press 3. All other inquiries: press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4.
Below are some clips we've found from Lands' End's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Lanson.
This call may be monitored or recorded for quality or training purposes.
To place an order, please press one.
To find out the status of your order, please press two."
Excerpt from a call with Lands' End
Saturday, January 13, 2024 10:10 PM
The first phone menu
"Thank you for calling Lans End. This call may be monitored or recorded for quality or training purposes.
To place an order, please press one.
To find out the status of your order, please press two.
For returns, please press three.
For all other inquiries, please press four."
Excerpt from a call with Lands' End
Thursday, May 2, 2024 5:31 PM
What are the hours and when should I call?
Lands' End operates the call center for this 800-743-9706 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 191 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lands' End call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lands' End phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lands' End staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lands' End is Sunday.The most busy day to call is Tuesday, which averages 153% more phone calls by comparison.Again, this is based on a sample of 191 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
Lands' End return policy allows customers to return any item at any time if they are not completely satisfied. Whether the product didn't meet expectations or doesn't fit correctly, customers can expect a hassle-free experience. Lands' End offers three convenient return options: returning in-store, utilizing their prepaid SmartLabel for easy mailing, or opting for carrier pickup. A receipt or packing slip is not required for most returns, making the process even more convenient. The company stands behind their products, believing in the quality and durability of each item. With this customer-centric return policy, Lands' End aims to ensure customer satisfaction and maintain their reputation for exceptional service.
The Lands' End loyalty program is a way for customers to earn rewards and exclusive benefits while shopping. It is known as the Lands' End's Rewards program. By signing up, members earn points for every purchase made, both online and in-store. These points can be redeemed towards future purchases, providing a valuable discount. Additionally, program members receive early access to sales, special offers, and exclusive events. As customers reach higher tier levels within the loyalty program, they unlock even more benefits such as free shipping, free monogramming, and priority customer service. The Lands' End loyalty program is designed to enhance the shopping experience by rewarding loyal customers with perks and savings, making it a worthwhile membership for frequent shoppers.
At Lands' End, we take pride in providing high-quality products that are built to last and meet the expectations of our customers. We offer a quality guarantee on all our products, ensuring customer satisfaction. If you're not completely satisfied with your purchase, we offer hassle-free returns or exchanges. We stand behind the craftsmanship of our products, using durable materials and rigorous testing to ensure longevity. Our commitment to quality also extends to our customer service team, who are available to assist with any concerns or issues you may have. At Lands' End, we strive to exceed your expectations and deliver products that you can rely on.
Click the link above to get answers to just about any Lands' End customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lands' End, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble with online order: "I'm having trouble with my order."
- From a call lasting 15m 43s , Nov 20, 2024 1:35 AM
Combine two orders: "Is there any way you can combine the two orders and send them in one shipment?"
- From a call lasting 4m 44s , Oct 20, 2024 8:55 PM
Requesting return shipping label: "I don't have a shipping label."
- From a call lasting 12m 37s , Sep 12, 2024 5:54 PM
Return assistance: "I have a return that I wanted to return."
- From a call lasting 10m 32s , Sep 6, 2024 12:17 AM
Return request for clothing: "I received two tops today, they're too large and I need to send them back, however, there was no return label included."
- From a call lasting 12m 7s , Jun 20, 2024 8:15 PM
Checking order status: "I would like to check on my order to see if it has been shipped yet."
- From a call lasting 3m 19s , May 14, 2024 1:26 PM
Return items from order: "I've got two things that I need to return."
- From a call lasting 5m 38s , May 2, 2024 5:31 PM
Information about why customers call Lands' End is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lands' End provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lands' End will reply our your email.
Lands' End Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Lands' End, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Lands' End customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Lands' End's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lands' End agent. This phone number is Lands' End's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-743-9706 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lands' End first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email or twitter. In total, Lands' End has 2 phone numbers. It's not always clear what is the best way to talk to Lands' End representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lands' End. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lands' End. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.