LG Electronics Customer Service

Phone Number & Contact Info

LG Electronics's Best Phone Number

800-243-0000
Toll-free·Calls Customer Service·Most popular LG Electronics number
Q:

How do I talk to a live human at LG Electronics?

A:Wait through the prompt for Spanish, then press 2; then press 2 again; then you will have to follow prompts depending on what product you need help with
Q:

Does LG Electronics offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-6pm CST. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 25 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

LG Electronics Customer Phone Numbers

Mobile Device Technical Support

800-793-8896
Toll-free · Mon-Sun 6am-12am CST · Calling this LG Electronics number should go right to a real human being · To inquire about an order, say "order". If you are calling to order parts or accessories, say "parts". For customer service, say "customer service".

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this LG Electronics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Wait through the prompt for Spanish, then press 2; then press 2 again; then you will have to follow prompts depending on what product you need help with
Here is how our research team describes the way the LG Electronics phone system greets you: To inquire about an order, say "order". If you are calling to order parts or accessories, say "parts". For customer service, say "customer service".
Below are some clips we've found from LG Electronics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Life's good. Welcome to LG Electronics. Your call may be monitored or recorded for quality purposes. If you are calling to inquire about an order from LG dot com or the LG ThinQ app store, say order. If you are calling to order parts, or accessories, say parts. For customer service, say customer service. Hi. We see you have spoken to our agent today. The agent you spoke with is currently on another call. If you would like to schedule a callback with a previous agent, once they are available, press one. If you would like to stay on the line and wait for the previous agent, press two. If you would like to be connected to another agent, press three. If you are calling from a smartphone, you may provide your product info and address which will reduce your time on the phone."
Excerpt from a call with LG Electronics
Friday, January 5, 2024 12:36 AM

They may ask your reason for calling (instead of a menu)

"Life's good. Welcome to LG Electronics. If you are calling to inquire about an order from LG dot com, say order. If you are calling to order parts or accessories, say parts. For customer service, say customer service.
What type of product are you calling about?
You can say something like refrigerator."
Excerpt from a call with LG Electronics
Wednesday, June 12, 2024 4:53 PM

They may ask you to enter information with the dial pad

"Life's good. Welcome to LG Electronics. Thank you for calling us today. Our call center is currently closed. However, we would be happy to assist you with chat. Our virtual assistant and live agents are ready to assist you twenty four seven. To receive a chat link through message, please say yes. Text and data rates may apply. Unfortunately, only chat is current.
Unfortunately, only chat is currently
Please enter the mobile number to which the message should be sent and press pound."
Excerpt from a call with LG Electronics
Monday, May 27, 2024 3:20 AM

They may ask you to say or enter information

"Life's good. Welcome to LG Electronics. Thank you for calling us today. Our call center is currently closed. However, we would be happy to assist you with chat. Our virtual assistant and live agents are ready to assist you twenty four seven. To receive a chat link through message, please say yes. Text and data rates may apply. Unfortunately, Unfortunately, only chat is currently available.
Please call again during our operating hours of eight AM to nine PM Eastern Standard Time.
Or say yes to receive a link. Thank you for your understanding."
Excerpt from a call with LG Electronics
Thursday, June 13, 2024 11:38 AM

The first phone menu

"Life's good. Welcome to LG Electronics. If you are calling to inquire about an order from LG dot com, say order. If you are calling to order parts or accessories, say parts. For customer service, say customer service. Hi. We see you have spoken to our agent today. The agent you spoke with is currently on another call.
If you would like to schedule a callback with a previous agent, once they are available, press one.
If you would like to stay on the line and wait for the previous agent, press two."
Excerpt from a call with LG Electronics
Friday, May 24, 2024 8:35 PM

What are the hours and when should I call?

LG Electronics operates the call center for this 800-243-0000 phone number Mon-Sun 8am-6pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 306 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LG Electronics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LG Electronics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call LG Electronics is Sunday. The most busy day to call is Wednesday, which averages 214% more phone calls by comparison. Again, this is based on a sample of 306 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call LG Electronics

In summation, the best day to call LG Electronics is Thursday.

Calling this LG Electronics Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 3, 2023

I have some type of warranty on my LG fridge. I kept the paperwork in case something happened, and when the refrigerator started manifesting issues with regulating temperature, I knew it was time to call the company. Some days it was ice cold in the fridge, and other days it seemed like it was barely cooling at all. When I called LG to address the problem, I had a very frustrating experience with the call directory. While I did eventually get to someone, the automated system that was supposedly facilitating the process made reaching a live agent extremely difficult. I frequently got stuck on steps and had to troubleshoot because it would just keep cycling. 

When I first called, an automated voice said: "Life's Good, welcome to LG Electronics." Then it continued on to give a Spanish option and the standard privacy warning. Then I got a menu, that told me: "If you are calling to inquire about an order from LG.com or the LG store, say 'order.' If you are calling to order parts or accessories, say 'parts.' For customer service, say 'customer service.' " I said "customer service," and then it asked me: "What type of product are you calling about? You can say something like refrigerator, TV, or mobile phone."

I answered "refrigerator" and then it confirmed that I had said refrigerator. This led me to another long speech about a chatbot. It said: "Thank you for calling LC customer support. We understand that long wait times can be frustrating. To help you get the assistance you need quickly, we offer a self-service chatbot that can help you schedule repair service or walk you through troubleshooting steps. If you need additional help you can still talk with an agent. To receive a link to our chatbox via text, please say 'yes.' " It kept repeating it over and over again. It never told me to say "no" to stay on the line, but after three cycles I tried it and that seemed to get me to the next step. 

Then a virtual agent answered and asked me to briefly describe my problem so I said: "Talk to an agent about my warranty." Then I asked what type of warranty I was calling about to which I honestly answered: "I'm not sure." Then it would repeat the options again and at one point say are you calling about cooling. This happened about four times until it started at the start about why I was calling and this time I just said plainly: "Talk to an agent."

That got me past that point and I was transferred to a wait line with music. After this point, a customer service rep named Raul picked up promptly. Even though it took me six minutes of struggling with the virtual agent, I was eventually able to get help.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call LG Electronics

If you have time to do a bit of reading before you call LG Electronics, we recommend you read over some of our problem-specific articles.

What is the warranty period for LG Electronics products?

The warranty period for LG Electronics products varies based on the type of product. Generally, our products are covered by a standard warranty of 1 year from the date of purchase. However, some specific products might have extended warranty periods, which can be up to 3 years. It is important to note that certain products or components, such as batteries, accessories, or consumables, may have different warranty coverage. To determine the exact warranty period for your specific product, we recommend referring to the warranty card or contacting our customer service team. We strive to provide reliable and high-quality products, and our warranty ensures that you can confidently enjoy the benefits of your LG Electronics purchase.

What is LG's recycling program for electronic waste?

LG Electronics has a comprehensive recycling program dedicated to managing electronic waste responsibly. Through this program, LG promotes the recycling and proper disposal of its products, encouraging customers to dispose of their electronic waste in an environmentally-friendly way. LG partners with certified recycling facilities to ensure the safe recycling and disposal of electronic waste. The company offers various options for product disposal, including drop-off locations and mail-back services, making it easy for customers to participate in the program. LG also complies with relevant local and international regulations regarding electronic waste recycling. By participating in LG's recycling program, customers can contribute to the reduction of electronic waste and the conservation of natural resources, ensuring a sustainable future.

Are LG Electronics products compatible with other brands' devices?

Yes, LG Electronics products are designed to be compatible with other brands' devices. LG understands the importance of interoperability and strives to ensure seamless integration between its products and those of other brands. LG's range of consumer electronics, including TVs, audio systems, home appliances, and mobile devices, are built to support various connectivity options such as HDMI, Bluetooth, USB, and more. This allows customers to easily connect and control their LG devices with other brands' devices, enhancing convenience and user experience. LG's commitment to compatibility and connectivity enables users to create a connected ecosystem that meets their unique needs and preferences, regardless of the brands they choose to use alongside LG products.

Top LG Electronics customer service problems

Click the link above to get answers to just about any LG Electronics customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to LG Electronics, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with indoor controller: "My indoor controller is in cooling mode but showing a fan symbol, need help with outdoor unit communication."
- From a call lasting 4m 51s , Jun 18, 2024 12:52 PM
Technical issue with TV: "I've got an LG TV, and it got lines on it, they did a factory reset and now I've lost my YouTube app."
- From a call lasting 17m 44s , May 30, 2024 5:32 PM
Troubleshooting TV settings: "My LG TV won't stay on the home page as I set it to, always goes to antenna TV."
- From a call lasting 12m , May 24, 2024 8:35 PM
TV not turning on to preferred home page: "I like the TV to turn on to that. I don't want to hear freaking commercials and stuff."
- From a call lasting 13m 20s , May 24, 2024 8:14 PM
Requesting part numbers: "I've got a model number of a condensing unit, I need to see if I can get part numbers for the fan motor and fan blade."
- From a call lasting 6m 14s , May 20, 2024 3:00 PM
Issue with washing machine: "The clothes are sopping wet, will not spin out, and then it just starts over again."
- From a call lasting 27m 24s , May 9, 2024 7:20 PM
Registering TV for warranty: "I'd like to register my television for warranty, but I can't find the model number."
- From a call lasting 15m , Apr 10, 2024 9:51 PM
Missed refrigerator repair appointment: "I'm very disappointed in the service here, we spent a lot of money on our food, all gone to waste."
- From a call lasting 13m 35s , Apr 6, 2024 12:43 PM
Trouble accessing Disney Plus: "I've signed up on my mobile but can't access Disney Plus on my LG TV."
- From a call lasting 17m 43s , Apr 3, 2024 4:06 PM
Trouble setting up Disney: "I'm getting Disney on my phone, but I can't get it on the TV."
- From a call lasting 7m 39s , Apr 3, 2024 3:57 PM

More LG Electronics Customer Service Contacts

There are of course other ways to contact LG Electronics customer service besides the phone. Below we list the best ones, by medium.

LG Electronics Customer Service Live Chat

lg.com - Customer Service
Click "Chat" button in the lower right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, LG Electronics provides this option.

LG Electronics Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and LG Electronics will reply our your email.

LG Electronics Customer Service on X (formerly Twitter)

twitter.com/lgussupport - Technical Support
Use the link to connect with customer service through Twitter
LG Electronics, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

LG Electronics Customer Help Desk / Web Support

lg.com - Customer Service
Online customer service support
lgmobilerepair.com - Mobile Device Repair
Use this link to find customer service help through their website
As a last, sometimes only, resort- LG Electronics customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is LG Electronics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LG Electronics agent. This phone number is LG Electronics's best phone number because 19,098 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-243-0000 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. The LG Electronics call center that you call into has employees from India, Philippines and is open Mon-Sun 8am-6pm CT according to customers. In total, LG Electronics has 2 phone numbers. It's not always clear what is the best way to talk to LG Electronics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for LG Electronics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LG Electronics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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