LA Times Customer Service

Phone Number & Contact Info

LA Times's Best Phone Number

Toll-free·Calls Customer Service·Most popular LA Times number

How do I talk to a live human at LA Times?

A:Must enter an option 1-5.

Does LA Times offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-5pm EST. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this LA Times phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must enter an option 1-5.
Here is how our research team describes the way the LA Times phone system greets you: If you know the 5-digit extension, enter it at any time. Newspaper delivery, start a new subscription: press 1. Classified advertising: press 2. Display advertising: press 3. Direct mail advertising: press 4. News items, editorials, human resources: press 6.
Below are some clips we've found from LA Times's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the Los Angeles Times. If you know the five digit extension of the party you wish to reach, you may enter that number at any time. If you are calling regarding your news paper delivery, to place a vacation stop, or to start a new subscription, enter one. For classified advertising, enter two. For Thank you for calling the Los Angeles Times."
Excerpt from a call with LA Times
Saturday, March 9, 2024 2:25 AM

What are the hours and when should I call?

LA Times operates the call center for this 800-528-4637 phone number Mon-Fri 8:30am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 414 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LA Times phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LA Times staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call LA Times is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 414 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call LA Times

In summation, the best day to call LA Times is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that LA Times staffs the call center well on Tuesday.

Why Customers Call LA Times

If you have time to do a bit of reading before you call LA Times, we recommend you read over some of our problem-specific articles.

Is there a mobile app for the LA Times?

Yes, the LA Times offers a mobile app for both iOS and Android devices. The app allows you to stay updated on the latest news, articles, and multimedia content from the LA Times anytime, anywhere. With the mobile app, you can customize your news feed, save articles for offline reading, and receive push notifications for breaking news and important stories. The app also provides access to exclusive content, such as special features and investigative reports. It offers a user-friendly interface that makes navigation and browsing effortless. Downloading the LA Times mobile app enables you to have convenient and portable access to all the news and information you need from Southern California's leading source.

What is the delivery schedule for the LA Times?

The delivery schedule for the LA Times varies depending on the location. In most areas, the newspaper is delivered daily, including weekends and holidays. The LA Times strives to have delivery completed by 6:00 am on weekdays and 7:00 am on weekends. However, please note that there may be delays due to unforeseen circumstances such as severe weather or traffic conditions. Subscribers can also opt for digital editions which are available 24/7. Furthermore, the LA Times offers additional subscription options, including early access to digital content and exclusive benefits, making it easier for readers to stay updated with the latest news and stories. For specific delivery details, subscribers are encouraged to contact the LA Times customer service.

Can I access LA Times articles online for free?

No, accessing LA Times articles online is not completely free. The LA Times offers a limited number of articles per month for free to non-subscribers. However, after reaching the monthly limit, a digital subscription is required to continue accessing the articles. The digital subscription provides unlimited access to all the LA Times content, including articles, videos, and interactive features, across various platforms such as the website and mobile apps. Subscriptions are available at different rates, with options for daily, weekend, or monthly access. By subscribing, readers can support independent journalism and enjoy comprehensive coverage from one of America's leading newspapers.

Top LA Times customer service problems

Click the link above to get answers to just about any LA Times customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More LA Times Customer Service Contacts

There are of course other ways to contact LA Times customer service besides the phone. Below we list the best ones, by medium.

LA Times Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and LA Times will reply our your email.

LA Times Customer Help Desk / Web Support

placeanad.latimes.com - Customer Service
Fill out the form for problems on www.latimes.com, not related to home delivery
As a last, sometimes only, resort- LA Times customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is LA Times's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LA Times agent. This phone number is LA Times's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-528-4637 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call LA Times first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, LA Times has 1 phone number. It's not always clear what is the best way to talk to LA Times representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for LA Times. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LA Times. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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