A:Not at this number; hours here are Mon-Fri 9am-11pm EST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kendra Scott below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kendra Scott phone number to document the phone system.
Here is how our research team describes the way the Kendra Scott phone system greets you: Thank you for calling Kendra Scott. We are currently experiencing a high call volume. We apologize for this inconvenience and thank you for your patience. Please visit our website at www.kendrascott.com. To speak with an agent on live chat, press 1. To speak to a member of our customer care team, please press 1. To have information texted to you about the Kendra Scott Insider Program, please press 2. For information about our return policy, please press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Kendra Scott's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Kendra Scott.
We are currently experiencing a high call volume. We apologize for this inconvenience.
And thank you for your patience. Please visit our website at w w w dot tenders Scott dot com to connect with an agent on live chat.
For email support, please email service at kendra Scott dot com.
This call may be recorded for monitoring purposes.
Please listen to all options as our menu has recently changed.
To add information"
Excerpt from a call with Kendra Scott
Monday, May 20, 2024 7:12 PM
The first phone menu
"Thank you for calling Kendra Scott. This call may be recorded for purposes.
Please listen to all options as our menu has recently changed.
To speak to a member of our customer care team now available for our holiday hours, between eight AM and eight PM central time, please press one.
To have information texted you about our Kendra Scott insider program, please press two."
Excerpt from a call with Kendra Scott
Tuesday, December 3, 2024 2:48 PM
What are the hours and when should I call?
Kendra Scott operates the call center for this 866-677-7023 phone number Mon-Fri 9am-11pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 112 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kendra Scott call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kendra Scott phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kendra Scott staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kendra Scott is Tuesday.The most busy day to call is Friday, which averages 120% more phone calls by comparison.Again, this is based on a sample of 112 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Kendra Scott is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Kendra Scott number, but it is also the day with the shortest hold times.
Why Customers Call Kendra Scott
Below is a sample of recent calls to Kendra Scott, and their purpose. Are any of these similar to the reason you are trying to call?
Exchange necklace order: "I just wanna see if I can swap them out."
- From a call lasting 8m 9s , Dec 3, 2024 2:48 PM
Order placement issue: "I was trying to place an order, but it says I don't know what's wrong with it."
- From a call lasting 3m 47s , Dec 3, 2024 12:17 AM
Inquiring about new collection: "My granddaughter's birthday is in October, and I was calling to see if y'all have the Greek letter collection necklaces that were just released recently."
- From a call lasting 4m 42s , Sep 13, 2024 7:34 PM
Product inquiry: "I was just wondering if the, Abby Silver satellite chain bracelet is adjustable chain or not."
- From a call lasting 2m 15s , Aug 2, 2024 6:36 PM
Missing jewelry order: "Hi. I had purchased a necklace back in April, and I yet haven't received it."
- From a call lasting 7m 54s , May 20, 2024 7:12 PM
Information about why customers call Kendra Scott is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Kendra Scott will reply our your email.
Conclusion and closing notes
This is Kendra Scott's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kendra Scott agent. This phone number is Kendra Scott's best phone number because 89,777 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-677-7023 include and other customer service issues. Rather than trying to call Kendra Scott first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Kendra Scott has 1 phone number. It's not always clear what is the best way to talk to Kendra Scott representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kendra Scott. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kendra Scott. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.