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Kendra Scott Customer FAQ

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What is Kendra Scott's Phone Number?

The question we are asked most often is about how to talk to Kendra Scott customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Materials and Products

What materials are used in Kendra Scott jewelry?

Kendra Scott jewelry features high-quality metals like gold plating, sterling silver, and rose gold, along with semi-precious...
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Do Kendra Scott items come in gift packaging?

Kendra Scott provides attractive gift packaging for various items, including a stylish box and sometimes a satin ribbon....
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Jewelry Care

How do I care for my Kendra Scott jewelry?

To care for Kendra Scott jewelry, store it in a cool, dry place and avoid harsh chemicals. Use a soft cloth for cleaning and...
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Are Kendra Scott products hypoallergenic?

Kendra Scott jewelry is made from quality materials like sterling silver and gold plating, which are often suitable for...
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Do you offer a warranty on Kendra Scott jewelry?

Kendra Scott provides a one-year warranty on jewelry that covers defects in materials and craftsmanship for items bought from...
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What is the best way to clean my Kendra Scott accessories?

To keep Kendra Scott accessories looking their best, use a soft, dry microfiber cloth for regular cleaning. For items exposed...
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Returns and Exchanges

What is Kendra Scott's return policy?

Kendra Scott's return policy allows customers to return items within thirty days for a full refund, given that they are unused...
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Can I customize my Kendra Scott jewelry?

Kendra Scott provides customization options for jewelry, allowing customers to create unique pieces via the Color Bar and...
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Promotions and Events

How often do new Kendra Scott collections come out?

Kendra Scott usually unveils new collections multiple times a year, especially notable seasonal launches in spring and fall....
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Are there any promotions or discounts available?

Kendra Scott regularly updates their promotions, especially during holidays, offering discounts and a rewards program. Signing...
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How can I sign up for the Kendra Scott newsletter?

Individuals interested in subscribing to the Kendra Scott newsletter can usually find the option on their official website,...
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Are there any special events hosted by Kendra Scott?

Kendra Scott frequently organizes a variety of special events like exclusive launches, trunk shows, and community-focused...
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Store Information

Where can I find Kendra Scott stores?

To locate Kendra Scott stores, visiting the official website is recommended. The site features a store locator where you can...
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Can I purchase Kendra Scott products internationally?

Kendra Scott products are available for international purchase, but shipping options and item availability can differ by...
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How do I find my ring size for Kendra Scott rings?

To determine your size for Kendra Scott rings, you can either measure an existing ring's inner diameter or wrap string around...
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