How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this JustAnswer phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Here is how our research team describes the way the JustAnswer phone system greets you: For help with asking a question on our website, press 1. For membership questions, press 2. For billing questions, press 3
Below are some clips we've found from JustAnswer's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling JustAnswer customer care.
Our records show that you have already canceled your membership.
Or are not on a membership. You will not receive any recurring charges.
Please search your email for confirmation of cancellation.
Is there anything else that we can assist you with today?
To return to the main menu, press one.
To speak with a customer care representative, press two.
Otherwise, hang up at any time.
We look forward to serving you again.
Please hold for the next available customer care representative.
This call may be monitored and or recorded for quality assurance purposes."
Excerpt from a call with JustAnswer
Thursday, January 11, 2024 9:02 PM
The first phone menu
"Thank you for calling JustAnswer customer care.
Upon reviewing your account, we can see that your membership payment was refunded. Please note that it may take three to five business days for the funds to be released to your account depending your bank's policy.
Additionally, our records show that you canceled your membership.
Moving forward, you will not receive any recurring charges.
Otherwise, hang up at any time.
To replay this message, press one.
To go to the main menu, press two."
Excerpt from a call with JustAnswer
Tuesday, March 26, 2024 1:13 PM
After you press 1
"Upon reviewing your account, we can see that your membership pay was refunded.
Please note that it may take three to five business days for the funds to be released to your account depending on your bank's policy.
Additionally, our records show that you canceled your membership.
Moving forward, you will not receive any recurring charges.
To replay this message, press one.
To go to the main menu, press two."
Excerpt from a call with JustAnswer
Sunday, March 10, 2024 8:18 PM
After you press 2
"Otherwise, hang up at any time.
Please listen to our menu options so that we can better assist you.
For help asking a question on our website, press one.
For questions about your Just Answer membership, press two."
Excerpt from a call with JustAnswer
Sunday, March 31, 2024 3:31 PM
After you press 3
"To hear these options For questions about billing, press one.
If you'd like to cancel your membership, press two."
Excerpt from a call with JustAnswer
Friday, January 5, 2024 9:49 AM
What are the hours and when should I call?
JustAnswer operates the call center for this 800-984-6742 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 413 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JustAnswer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JustAnswer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call JustAnswer is Sunday.The most busy day to call is Tuesday, which averages 160% more phone calls by comparison.Again, this is based on a sample of 413 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call JustAnswer is Wednesday.
Why call this JustAnswer number?
Below is a sample of recent calls to JustAnswer, and their purpose. Are any of these similar to the reason you are trying to call?
Membership reinstatement request: "Hi, I'd like to reinstate my membership."
- From a call lasting 6m 1s , Mar 15, 2024 5:38 PM
Unauthorized charges, refund request: "I have never utilized y'all services, and I've just seen a charge on my account from y'all for thirty nine dollars."
- From a call lasting 8m 42s , Mar 15, 2024 10:33 AM
Seeking to join services: "Yeah. I would like to join your services."
- From a call lasting 7m 34s , Mar 9, 2024 10:51 PM
Refund requested for duplicate charge: "I've had the charge put on my card for now February and March, and they said I could expect a refund, but I don't have that refund."
- From a call lasting 15m 51s , Mar 8, 2024 5:48 PM
Billing dispute resolution: "I don't understand why you guys are still charging me, so that's why I want the money back into my account."
- From a call lasting 6m 57s , Mar 7, 2024 7:00 PM
Unauthorized charge refund: "I was under the impression that I would be charged a different amount, and I want to cancel the account and get a refund for the unauthorized charge."
- From a call lasting 8m 35s , Mar 6, 2024 4:53 PM
Billing inquiry and refund request: "I canceled my service but received a $29 charge from JustAnswer, I want to know how that happened and get credit for it."
- From a call lasting 6m 49s , Feb 26, 2024 3:38 PM
Billing dispute for unauthorized charge: "I canceled my service, and I have another charge on my bank statement of twenty nine dollars."
- From a call lasting 7m , Feb 26, 2024 3:29 PM
Issues with eBay support: "I'm not taking money out of my bank account. Well, then I find out later that I thought, oh, is this a subcontractor or something?"
- From a call lasting 7m 19s , Feb 25, 2024 8:24 AM
Account cancellation and email security: "I had no idea about the canceled membership because I've been using it currently."
- From a call lasting 8m 51s , Feb 23, 2024 6:40 PM
More Ways to Contact JustAnswer Customer Service
There are of course other ways to contact JustAnswer customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, JustAnswer provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and JustAnswer will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- JustAnswer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is JustAnswer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JustAnswer agent. This phone number is JustAnswer's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-984-6742 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call JustAnswer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, JustAnswer has 1 phone number. It's not always clear what is the best way to talk to JustAnswer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for JustAnswer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JustAnswer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.