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JustAnswer Customer FAQ

Top Answers & How-to Guides

What is JustAnswer's Phone Number?

The question we are asked most often is about how to talk to JustAnswer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about JustAnswer customer service, get an answer now.
Contact JustAnswer customer service

Recent JustAnswer Customer Questions

How do I contact Just Answer in UK?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 15, 2025 3:28 PM

I have not authorised Just Answer to continue my subscription for November and December 2024 but being charged for it. Please issue a refund and cancel my subscription.

There is a link to the most up-to-date contact information right here on this page you are viewing. We recommend reaching out to JustAnswer directly regarding your subscription and refund request.
Asked Jan 6, 2025 4:10 AM

Comment dois je faire pour annuler l'abonnement justanswer

Pour annuler votre abonnement à JustAnswer, vous devrez vous connecter à votre compte. Une fois connecté, allez sur "Mon compte" en haut à droite de la page web. Ensuite, allez dans "Paramètres du compte". Là, vous verrez une section intitulée "Abonnement". Cliquez sur "Annuler l'abonnement". Suivez ensuite les instructions pour confirmer la résiliation de votre abonnement. Assurez-vous de recevoir un e-mail de confirmation de l'annulation pour être sûr que la procédure a été complétée avec succès.
Asked Feb 26, 2024 10:30 AM

Help me with my JustAnswer customer service issue

Service Management

How Do I Cancel Service for Just Answer?

If you are looking for answers to important questions, you can sign up for "Just Answer" where they have experts with many...
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Can I get a refund for a JustAnswer service?

JustAnswer has a refund policy that can differ based on the service or subscription. Generally, there is a satisfaction...
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Is there a subscription option for frequent users?

JustAnswer provides several subscription plans for frequent users, offering benefits like discounted rates, unlimited access to...
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Are there limits on the number of questions I can ask?

JustAnswer imposes specific guidelines on the number of questions users may ask, which can vary by subscription plan. Different...
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What happens if I am not satisfied with the answer provided?

If users are dissatisfied with the answer from JustAnswer, they can ask more questions for clarity, request a different expert,...
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Functionality and Use

How does JustAnswer work?

JustAnswer is an online platform that connects users with experts across various fields. Users select a category, submit their...
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How long does it take to get an answer on JustAnswer?

Response times on JustAnswer depend on various factors such as question complexity and expert availability. Users typically...
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Can I use JustAnswer on my mobile device?

Yes, JustAnswer is accessible on mobile devices, allowing users to utilize the website or possibly a dedicated app for ease of...
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Do experts provide follow-up consultations?

Experts on JustAnswer usually focus on addressing initial questions thoroughly. Follow-up support varies by situation and...
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Can I ask more than one question at a time?

JustAnswer typically handles one question at a time to ensure thorough and accurate responses. While some may list related...
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Expert Availability

What types of experts are available on JustAnswer?

JustAnswer offers a wide variety of experts in numerous fields, including veterinary, legal, automotive, home maintenance,...
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Are there any topics that are excluded from service on JustAnswer?

JustAnswer provides assistance on many topics but excludes areas such as illegal activities, medical emergencies requiring...
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Can I get assistance in specific language translations?

Yes, JustAnswer offers help with specific language translations. Users can connect with experts who provide insights on...
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Pricing and Payment

How much does JustAnswer cost?

JustAnswer employs a flexible pricing model based on expertise category and service level. Users typically pay a monthly...
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Is my personal information secure on JustAnswer?

JustAnswer prioritizes the security of user information, employing encryption and secure servers to protect personal data. They...
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What types of payment methods are accepted?

JustAnswer generally accepts major credit cards like Visa, MasterCard, American Express, and Discover, along with PayPal in...
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We look to the JustAnswer issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
JustAnswer issues reported to GetHuman
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