A:Calling this Just Energy number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Just Energy for you.
Q:
Does Just Energy offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Calling this Just Energy number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Just Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Just Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Just Energy number should go right to a real human being
Below are some clips we've found from Just Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Just Energy.
To continue in English, press one.
If you are calling about a commercial account, press three.
If you are calling about your thank you.
If you are calling to enroll in a new service, say new.
If you are Please say a date.
Please say a date like please say a date like May eighteenth twenty twenty two.
Please say a date, like May eighteenth twenty twenty two."
Excerpt from a call with Just Energy
Thursday, February 15, 2024 5:07 PM
The first phone menu
"Welcome to Just Energy.
To continue in English, press one.
If you are calling about a commercial account, press three."
Excerpt from a call with Just Energy
Wednesday, April 3, 2024 8:54 PM
In fact, much of this information on this page is superfluous because this Just Energy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Just Energy operates the call center for this 866-587-8674 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 142 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Just Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Just Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Just Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Just Energy is Saturday.The most busy day to call is Friday, which averages 443% more phone calls by comparison.Again, this is based on a sample of 142 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Just Energy is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Just Energy
If you have time to do a bit of reading before you call Just Energy, we recommend you read over some of our problem-specific articles.
Just Energy is a leading energy solutions provider that brings affordable and sustainable energy options to homes and businesses. With operations across the United States, Canada, and the United Kingdom, Just Energy offers a range of energy products and services including natural gas, electricity, and green energy solutions. As a trusted energy supplier, Just Energy is committed to providing customers with reliable and competitive energy pricing options, while also prioritizing environmental sustainability. Through their innovative products such as solar power and energy efficiency solutions, Just Energy aims to help customers reduce their carbon footprint and lower energy consumption. Overall, Just Energy strives to deliver flexible and customized energy solutions to meet the diverse needs of its customers and promote a cleaner, greener future.
Yes, Just Energy offers renewable energy options for customers who are looking to reduce their carbon footprint and support environmentally-friendly energy sources. These options include renewable electricity and natural gas plans. Just Energy utilizes wind, solar, hydro, biomass, and geothermal resources to generate clean energy, helping to reduce greenhouse gas emissions and combat climate change. By choosing a renewable energy plan with Just Energy, customers can contribute to a sustainable future while still receiving reliable energy services. It is Just Energy's commitment to provide accessible and affordable renewable energy options to customers who prioritize renewable energy sources and want to make a positive impact on the environment.
Just Energy provides a range of energy solutions and services to meet the needs of residential and commercial customers. We offer fixed-rate and variable-rate electricity and natural gas plans, providing customers with options to suit their budgets and preferences. Additionally, we offer renewable energy options to promote eco-friendly practices and reduce carbon footprint. Just Energy also provides energy management solutions, including smart thermostats and energy monitoring tools to help customers track and optimize their energy consumption. We have a customer rewards program that offers benefits such as gift cards, cashback, and exclusive discounts. Our dedicated customer support team ensures assistance and timely resolution of any queries or concerns. With Just Energy, customers can have reliable, affordable, and sustainable energy solutions.
Click the link above to get answers to just about any Just Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Just Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Check electric payment status: "I just wanna make sure that it's not that."
- From a call lasting 8m 2s , Nov 6, 2024 2:08 PM
Fraudulent account issue: "I believe this is a fraudulent account issue I'm experiencing."
- From a call lasting 5m 59s , Oct 18, 2024 4:41 PM
Inquire about balance: "I want to know my total balance."
- From a call lasting 15m 54s , Sep 30, 2024 5:13 PM
Clarification on switching benefits: "I wanna know what happened with that there."
- From a call lasting 15m 14s , Sep 25, 2024 3:18 PM
Inquiry about high bill: "I thought I was gonna have a lower bill with y'all. I changed to y'all from Reliant, and I thought my bill was gonna be smaller."
- From a call lasting 39m 10s , Jul 2, 2024 9:53 PM
Contacting Just Energy: "Hi. I got a question with you guys. I can't reach anybody."
- From a call lasting 2m 40s , Jun 27, 2024 10:00 PM
Payment arrangement: "Payment arrangement needed for my account."
- From a call lasting 3m 50s , May 31, 2024 2:45 AM
Information about why customers call Just Energy is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Just Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Just Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Just Energy agent. This phone number is Just Energy's best phone number because 7,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-587-8674 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Just Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Just Energy has 2 phone numbers. It's not always clear what is the best way to talk to Just Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Just Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Just Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.