Updated

Jabra Customer Service

Phone Number & Contact Info

Jabra's Best Phone Number

800-327-2230
Toll-free·Calls Customer Service·Most popular Jabra number
Q:

How do I talk to a live human at Jabra?

A:Press 6 or just wait on the line
Q:

Does Jabra offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Monday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

Jabra Customer Phone Numbers

Technical Support

866-697-8757
Toll-free · Mon-Fri 8am-8pm EST · Press 2 - for either Sales or Tech Support ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Jabra phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6 or just wait on the line
Below are some clips we've found from Jabra's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Jabra support. In a few words, could you tell us the reason for your call today?"
Excerpt from a call with Jabra
Thursday, April 11, 2024 4:11 PM

They may ask you to say or enter information

"For example, you can say, get support or check an order."
Excerpt from a call with Jabra
Wednesday, April 24, 2024 4:05 PM

The first phone menu

"Thank you for calling Jabra support. In a few words, could you tell us the reason for your call today? For example, you can say, get support or check an order.
Welcome to Jabber support. If you are calling for support on your video device such as the Jabber Panacast series, press one.
If you are calling for support on any other Jabber product, press two."
Excerpt from a call with Jabra
Tuesday, April 2, 2024 5:00 PM

What are the hours and when should I call?

Jabra operates the call center for this 800-327-2230 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 341 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jabra phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jabra staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Jabra is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 341 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Jabra

In summation, the best day to call Jabra is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Jabra number, but it is also the day with the shortest hold times.

Why Customers Call Jabra

If you have time to do a bit of reading before you call Jabra, we recommend you read over some of our problem-specific articles.

Can I use Jabra devices with non-Jabra products?

Yes, Jabra devices are designed to be compatible with non-Jabra products. They feature universal connectivity options, such as Bluetooth and USB, allowing them to connect seamlessly with various devices regardless of the brand. Whether you are using a laptop, smartphone, tablet, or any other compatible device, Jabra devices can be used to enhance your audio experience. With Jabra's commitment to ensuring broad compatibility, users can enjoy the freedom to use their preferred Jabra headset or speaker with any non-Jabra product without any limitations. So, whether it's for work, leisure, or communication needs, you can count on Jabra devices to deliver reliable audio performance across different brands and platforms.

Do Jabra products come with a warranty?

Yes, Jabra products come with a warranty. We stand behind the quality and performance of our products, and offer warranties to provide our customers with peace of mind. The duration of the warranty may vary depending on the specific product, so we recommend checking the product page or packaging for warranty details. Our warranties cover any defects in materials or workmanship that may arise during normal use. If a covered issue occurs, we will repair or replace the product at no additional cost to you. To take advantage of the warranty, simply contact our support team and they will guide you through the process. Please note that certain terms and conditions may apply.

What is the battery life of Jabra devices?

The battery life of Jabra devices varies depending on the model and usage. Generally, Jabra offers a range of battery life options across their product portfolio. Some devices offer up to 5 hours of talk time or music playback on a single charge, while others boast up to 15 hours or more. Additionally, Jabra incorporates power-saving features like auto sleep mode and quick charging capabilities to enhance battery performance. Factors such as volume level, usage patterns, and connectivity may affect the actual battery life. Jabra constantly strives to innovate and extend battery life to ensure a seamless user experience, offering convenient solutions for wireless communication and audio enjoyment. Please refer to the specific product details for more information about the battery life of a particular Jabra device.

Top Jabra customer service problems

Click the link above to get answers to just about any Jabra customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Jabra, and their purpose. Are any of these similar to the reason you are trying to call?
Streaming from watch to hearing aids: "Is there a way to stream the sound into the hearing aids from the watch?"
- From a call lasting 20m 55s , Apr 11, 2024 4:11 PM
Pairing hearing aids: "One of my hearing aids isn't communicating with the app after getting replaced."
- From a call lasting 7m 34s , Apr 2, 2024 5:00 PM
Ordering replacement foam and earphone: "I need that little piece of foam that goes the end of the boom. I probably need a new earphone too for it."
- From a call lasting 5m 33s , Mar 18, 2024 2:22 PM
Red light illumination issue: "I'm not the only person with this problem. I looked on the Internet and a lot of people are mentioning this."
- From a call lasting 11m 12s , Feb 13, 2024 4:02 PM
Issue with headset indicator: "The red light always stays on, I can manually turn it off, but sometimes it stays on and doesn't go off."
- From a call lasting 9m 45s , Feb 13, 2024 3:51 PM
Technical support for Jabra headset: "My Jabra headset speaker won't work and keeps crackling."
- From a call lasting 11m 12s , Jan 11, 2024 7:46 PM

Conclusion and closing notes

This is Jabra's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jabra agent. This phone number is Jabra's best phone number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-327-2230 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Jabra first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Jabra has 2 phone numbers. It's not always clear what is the best way to talk to Jabra representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Jabra. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jabra. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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