J. Crew Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular J. Crew number
Q:How do I get a live human at J. Crew?
A:Press 0.
Q:Does J. Crew offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 7am-11:59pm EST. The least busy day is Saturday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this J. Crew phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0.
Here is how our research team describes the way the J. Crew phone system greets you: Existing orders: press 1, New orders: press 2, Questions regarding your credit card: press 3.
Below are some clips we've found from J. Crew's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling J. Crew. Be sure to visit us online at J. Crew dot com. We're available via chat and email. If you'd like to speak to someone about an existing order, press one. If you'd like to place a new order with an agent, press two."
Excerpt from a call with J. Crew
Sunday, January 7, 2024 8:35 PM
The first phone menu
"Thank you for calling J Crew. Be sure to visit us online at j crew dot com. Your call may be monitored for quality and training purposes.
We're available via chat and email. If you'd like to speak to someone about an existing order, press one.
If you'd like to place a new order with an agent, press two."
Excerpt from a call with J. Crew
Friday, March 8, 2024 8:41 PM
After you press 1
"To request a price adjustment for full priced items purchased within the last seven day please press one.
To request a change to your order or cancel your recently placed order, press two."
Excerpt from a call with J. Crew
Friday, March 1, 2024 2:31 PM

What are the hours and when should I call?

J. Crew operates the call center for this 800-562-0258 phone number Mon-Sun 7am-11:59pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 116 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this J. Crew phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like J. Crew staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call J. Crew is Saturday. The most busy day to call is Monday, which averages 62% more phone calls by comparison. Again, this is based on a sample of 116 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call J. Crew is Thursday.

Why call this J. Crew number?

Below is a sample of recent calls to J. Crew, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized charges, seeking refund: "I never got a J. Crew credit card. I never even ordered this subscription."
- From a call lasting 17m 2s , Mar 29, 2024 6:07 PM
Cancel J. Crew membership: "I'd like to cancel my J. Crew membership, they were charging me $55 a month."
- From a call lasting 2m 42s , Mar 17, 2024 6:41 PM
Requesting refund for Uber charge: "I would like my refund."
- From a call lasting 2m 10s , Mar 8, 2024 5:17 PM
Unauthorized order issue: "I received an order from you guys, but I don't use your service at all and this has happened before."
- From a call lasting 4m 23s , Mar 7, 2024 3:57 PM
General inquiry: "Is this J. Crew?"
- From a call lasting 49s , Mar 7, 2024 3:50 PM
Inquiring about charge: "I've got a charge from you people."
- From a call lasting 1m 37s , Mar 7, 2024 3:48 PM
Unauthorized charges on card: "You guys just hit my credit card for for some kind of service."
- From a call lasting 8m 40s , Mar 6, 2024 2:43 PM
Cancel unwanted policy: "I accidentally enrolled in a use and privacy policy, but I don't want it."
- From a call lasting 2m 21s , Mar 2, 2024 10:29 PM
Unauthorized transaction inquiry: "Somebody went in my account took fifty five dollars out, and I don't know who they are."
- From a call lasting 3m 55s , Mar 1, 2024 5:30 PM
Unauthorized charge query: "Somebody charged fifty five dollars off of my card this morning and I have no idea who you guys are."
- From a call lasting 9m 35s , Mar 1, 2024 2:48 PM

More Ways to Contact J. Crew Customer Service

There are of course other ways to contact J. Crew customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, J. Crew provides this option.
contactus@jcrew.com - Customer Service
Customer service email address
help@jcrew.com - Orders
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and J. Crew will reply our your email.
X (formerly Twitter)
@jcrew_help - Customer Service
Company dedicated customer service Twitter handle
J. Crew, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
Some customer service teams, like that of J. Crew, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
J. Crew's website
Online Help - Customer Service
Click "Live Chat" in the lower left
As a last, sometimes only, resort- J. Crew customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is J. Crew's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a J. Crew agent. This phone number is J. Crew's best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-562-0258 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call J. Crew first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web or twitter or chat. In total, J. Crew has 1 phone number. It's not always clear what is the best way to talk to J. Crew representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for J. Crew. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like J. Crew. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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