Updated

J. Crew Customer Service

Phone Number & Contact Info

J. Crew's Best Phone Number

800-562-0258
Toll-free·Calls Customer Service·Most popular J. Crew number
Q:

How do I talk to a live human at J. Crew?

A:Press 0.
Q:

Does J. Crew offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 7am-11:59pm EST. The least busy day is Saturday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this J. Crew phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0.
Here is how our research team describes the way the J. Crew phone system greets you: Existing orders: press 1, New orders: press 2, Questions regarding your credit card: press 3.
Below are some clips we've found from J. Crew's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling J. Crew. Be sure to visit us online at J. Crew dot com. We're available via chat and email. If you'd like to speak to someone about an existing order, press one. If you'd like to place a new order with an agent, press two."
Excerpt from a call with J. Crew
Sunday, January 7, 2024 8:35 PM

The first phone menu

"Thank you for calling J Crew. Be sure to visit us online at j crew dot com. Your call may be monitored for quality and training purposes.
We're available via chat and email. If you'd like to speak to someone about an existing order, press one.
If you'd like to place a new order with an agent, press two."
Excerpt from a call with J. Crew
Friday, March 8, 2024 8:41 PM

After you press 1

"To request a price adjustment for full priced items purchased within the last seven day please press one.
To request a change to your order or cancel your recently placed order, press two."
Excerpt from a call with J. Crew
Friday, March 1, 2024 2:31 PM

What are the hours and when should I call?

J. Crew operates the call center for this 800-562-0258 phone number Mon-Sun 7am-11:59pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 151 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this J. Crew phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like J. Crew staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call J. Crew is Saturday. The most busy day to call is Tuesday, which averages 93% more phone calls by comparison. Again, this is based on a sample of 151 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call J. Crew

In summation, the best day to call J. Crew is Wednesday.

Why Customers Call J. Crew

If you have time to do a bit of reading before you call J. Crew, we recommend you read over some of our problem-specific articles.

What are the accepted payment methods on J. Crew?

J. Crew accepts various payment methods for a convenient shopping experience. Customers can make purchases using major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, J. Crew also supports payment via Apple Pay for customers using compatible devices. In-store, customers have the option to pay with cash. It is important to note that J. Crew does not accept personal checks, money orders, or third-party gift cards as forms of payment. By offering a range of payment options, J. Crew aims to ensure a seamless checkout process for customers, allowing them to shop with ease and enjoy their J. Crew purchases.

Does J. Crew offer international shipping?

Yes, J. Crew does offer international shipping. Customers outside of the United States can place orders online and have them shipped to various international locations. The company partners with Borderfree, a global eCommerce provider, to facilitate international shipments. The shipping costs and delivery times may vary depending on the destination country and selected shipping method. J. Crew also provides helpful information on import duties, taxes, and customs fees that customers may have to pay upon delivery. It is important to note that not all items are eligible for international shipping, and certain restrictions may apply based on product availability and local customs regulations. For more detailed information on international shipping, customers can refer to J. Crew's international shipping policy on their website.

What is J. Crew's size guide for clothing?

J. Crew's size guide for clothing is designed to help customers find the perfect fit. It provides detailed measurements for each category, including tops, bottoms, dresses, and outerwear. The guide includes measurements for bust, waist, hips, and inseam, ensuring accuracy and enabling customers to pick the right size. J. Crew also offers size charts for petites and tall sizes, catering to different body types. With this comprehensive size guide, customers can make informed decisions about their purchases, reducing the need for returns or exchanges. It is recommended to refer to the size guide before making a purchase, as sizes may vary across different J. Crew products.

Top J. Crew customer service problems

Click the link above to get answers to just about any J. Crew customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to J. Crew, and their purpose. Are any of these similar to the reason you are trying to call?
Update shipping address: "I need to change the shipping address for my order placed last night."
- From a call lasting 9m 17s , May 28, 2024 8:15 PM
Unauthorized charges, seeking refund: "I never got a J. Crew credit card. I never even ordered this subscription."
- From a call lasting 17m 2s , Mar 29, 2024 6:07 PM
Cancel J. Crew membership: "I'd like to cancel my J. Crew membership, they were charging me $55 a month."
- From a call lasting 2m 42s , Mar 17, 2024 6:41 PM
Requesting refund for Uber charge: "I would like my refund."
- From a call lasting 2m 10s , Mar 8, 2024 5:17 PM
Unauthorized order issue: "I received an order from you guys, but I don't use your service at all and this has happened before."
- From a call lasting 4m 23s , Mar 7, 2024 3:57 PM
General inquiry: "Is this J. Crew?"
- From a call lasting 49s , Mar 7, 2024 3:50 PM
Inquiring about charge: "I've got a charge from you people."
- From a call lasting 1m 37s , Mar 7, 2024 3:48 PM
Unauthorized charges on card: "You guys just hit my credit card for for some kind of service."
- From a call lasting 8m 40s , Mar 6, 2024 2:43 PM
Cancel unwanted policy: "I accidentally enrolled in a use and privacy policy, but I don't want it."
- From a call lasting 2m 21s , Mar 2, 2024 10:29 PM
Unauthorized transaction inquiry: "Somebody went in my account took fifty five dollars out, and I don't know who they are."
- From a call lasting 3m 55s , Mar 1, 2024 5:30 PM

More J. Crew Customer Service Contacts

There are of course other ways to contact J. Crew customer service besides the phone. Below we list the best ones, by medium.

J. Crew Customer Service Live Chat

jcrew.com - Customer Service
Use this link to launch chat
sales.liveperson.net - Customer Service
Online customer service chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, J. Crew provides this option.

J. Crew Customer Email Addresses

contactus@jcrew.com - Customer Service
Customer service email address
help@jcrew.com - Orders
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and J. Crew will reply our your email.

J. Crew Customer Service on X (formerly Twitter)

@jcrew_help - Customer Service
Company dedicated customer service Twitter handle
J. Crew, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

J. Crew Customer Service on Facebook / Messenger

Some customer service teams, like that of J. Crew, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

J. Crew Customer Help Desk / Web Support

jcrew.com - Customer Service
Online customer service support
jcrew.com - Customer Service
Click "Live Chat" in the lower left
As a last, sometimes only, resort- J. Crew customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is J. Crew's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a J. Crew agent. This phone number is J. Crew's best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-562-0258 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call J. Crew first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web or twitter or chat. In total, J. Crew has 1 phone number. It's not always clear what is the best way to talk to J. Crew representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for J. Crew. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like J. Crew. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare J. Crew Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated