J. Crew Customer Service

Answers to Common Problems

Use J. Crew's Phone Number

J. Crew's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about J. Crew.

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for J. Crew.
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Click below to show 8 more questions, answers, and complete guides to common J. Crew customer support problems.

Recent reasons customers contacted J. Crew:

I purchase a purse online about * days ago and the price is even lower now. I would lik...
Want to order for in store pick up
I want the sale** to work on the pants that say that it is a sale in order to get to on...
Hello my order shipping zip code is incorrect. It says my package is now undeliverable...
I'm trying to pay my bill. I purchased items in your store in Cabazon, CA * weeks ago...
Charged incorrect fee for shipping.
charged incorrect shipping fee.
I want to cancel my order
Order*: ********** pls send me x-small*Hello,**I ordered the following item in small, b...
Forgot to add promo code CYBER
hi i am trying to buy some jackets online, but the system does not recognise my credit...
I am trying to place an order for several more Moc top sleeveless shirts
Dear Sir * Madam,**This is my third email in which I am requesting assistance with an o...
My Daughter was given two items for Christmas that was to small for her so i thoughti...
Someone gave my daughter two items for Christmas i did t have a receipt all i wanted w...

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Does GetHuman work with J. Crew?

GetHuman does not work with J. Crew's customer support operations, directly or in any other way. GetHuman has no partnership or relation to J. Crew at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check J. Crew's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting J. Crew at a Glance

J. Crew has 2 chat options
J. Crew has 2 customer emails
J. Crew has 2 help forums
J. Crew has 1 twitter handle
J. Crew has 1 facebook page
J. Crew Phone Number and Contact Information

Answered on this page:

What is J. Crew's return policy for regular items?
Is J. Crew gift card redeemable in-store and online?
How Do I Buy a Gift Card from J Crew?
What is J. Crew's return policy for sale items?
Does J. Crew offer international shipping?
What Do I Do If My J. Crew Gift Card Balance Won't Load?
How Do I Request a Refund to a Gift Card from J. Crew?
Solutions to common issues

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