How Do I Request a Refund to a Gift Card from J. Crew?

If you bought something with your J. Crew gift card and need to return it, then you need to know how to get your gift card refunded. This article will show you how.

J. Crew's Return Policy

All J. Crew purchases, whether made online, by phone, or in stores are eligible for a refund if returned within 30 days of purchase. Returned items must be unworn, unwashed and undamaged to qualify for a refund. Monogrammed, altered, personalized, vintage, lingerie and final sale items are not eligible for return. All refunds are made to the original form of payment, so your refund will be made to the same gift card that you used to make the purchase.

Please note that, after you return an item, you forfeit any rewards you earned with the purchase. If you made your purchase from a J. Crew Marketplace vendor then you must make your return to that vendor instead of J. Crew.

Shipping Your Return to J. Crew

You can return any J. Crew purchase by shipping it back to J. Crew. Just follow these instructions:

1. Go to the J. Crew returns page.
2. Enter the order number in the upper text field.
3. Enter the ZIP code of your billing address in the lower text field.
4. Click on the Next button.
5. Follow the prompts to access and print out the prepaid label.
6. Pack up the item to be returned along with everything that came with it.
7. Put the return label on the package.
8. Ship the package back to J. Crew.

A $7.50 return shipping fee will be deducted from your refund.

Returning an Item to a J. Crew Store

You can return anything you purchased from a J. Crew store, online, or by phone to any J. Crew store, as well. Just pack up the item along with everything that came with it and bring it to the customer service desk of any J. Crew store, along with the receipt or other proof of purchase. However, you cannot return J. Crew Factory merchandise to J. Crew retail stores. Additionally, you cannot make any returns to J. Crew Factory stores in Canada.

International Returns

To make a return to J. Crew from any country other than the U.S., follow these instructions:

1. Wait for at least 48 hours after the item was delivered. J. Crew will not accept returns initiated before then.
2. Go to the J. Crew international returns page.
3. Enter the order number in the left text field.
4. Enter your email address in the right text field.
5. Click on the Submit button.
6. Follow the prompts to complete the return procedure.

A return fee will be deducted from your refund. The fee ranges from $23 for returns from Canada to $60 for returns from China.

Contacting J. Crew

If you need any help making your return, contact a J. Crew customer service representative for help. You can reach one by phone, chat, help forum, or email.