Contact J. Crew

The best of the 6 ways to get in touch with J. Crew by GetHuman

J. Crew Phone Number

800-562-0258 · Customer Service

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J. Crew Live Chat

J. Crew customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted J. Crew:

Order shipped extremely late · a day ago

lost order. shows delivered but package not at house. · a day ago

Order * ***********just noticed that the wrong size is listed... · 2d ago

I placed an order a few days ago- the shipping address is wro... · 2d ago

I can't get any help for a gift that was ordered on... · 2d ago

More customer issues Help me with my issue

J. Crew contact information - compared

Above are our top recommendations for how to contact J. Crew, including their top phone number and live chat options. Below you can compare and contrast the 6 ways to contact J. Crew by looking at which ones are the fastest and which ones other customers recommend the most for solving J. Crew customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact J. Crew across the following mediums: Phone, Email, Facebook, Web, Twitter, Chat.

Phone number / contact

Wait

Votes

800-562-0258
Customer Service

3 mins

contactus@jcrew.com
Customer Service

< 3 hrs

facebook.com/jcrew?v=app_115629146096
Customer Service

2 mins

Online Help
Customer Service

< 2 hrs

@jcrew_help
Customer Service