House of Fraser Customer Service

Phone Number & Contact Info

House of Fraser's Best Phone Number

0845 602 1073
Calls Customer Service·Most popular House of Fraser numberCall now

How do I talk to a live human at House of Fraser?

A:Press 1

Does House of Fraser offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 9am-6pm EST. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this House of Fraser phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1

What are the hours and when should I call?

House of Fraser operates the call center for this 0845 602 1073 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this House of Fraser phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like House of Fraser staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call House of Fraser is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call House of Fraser

In summation, the best day to call House of Fraser is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that House of Fraser staffs the call center well on Wednesday.

Why Customers Call House of Fraser

If you have time to do a bit of reading before you call House of Fraser, we recommend you read over some of our problem-specific articles.

What is House of Fraser's return policy?

House of Fraser's return policy allows customers to return items within 28 days of purchase with a valid receipt or proof of purchase. The returned items must be in their original condition, unworn, and with all tags still attached. Beauty products, cosmetics, and personalized items cannot be returned unless they are faulty. If a customer prefers, they can also exchange the product for an alternative item or receive a gift card for the same value. Online purchases can be returned by mail or at any House of Fraser store. In the case of faulty items, House of Fraser offers a one-year guarantee and will either repair, exchange, or provide a refund based on the situation. Overall, House of Fraser aims to provide a hassle-free and customer-friendly return policy.

Does House of Fraser offer international shipping?

Yes, House of Fraser does offer international shipping. They provide worldwide delivery services to numerous countries, allowing customers from around the globe to enjoy their products. International shipping rates and delivery times may vary depending on the destination, and these details can be found during the checkout process on their website. House of Fraser aims to make their online shopping experience convenient and accessible for all customers, regardless of their location. However, it's worth noting that certain restrictions and customs regulations may apply to some items, and customers are advised to review the international shipping policies before placing an order.

What is House of Fraser's price match policy?

House of Fraser has a price match policy to ensure customers get the best deals. If you find an identical item at a lower price in another store, both online and offline, House of Fraser will match that price. To avail this offer, notify the customer service team either before or within 14 days of your purchase. The competitor's price must be current, available, and valid at the time of verification. The item must also be in stock and identical in brand, size, color, and model to qualify for a price match. This policy allows customers to shop with confidence, knowing they can get the best price while enjoying House of Fraser's range of high-quality fashion, beauty, home, and electrical products. Please note that certain conditions and exclusions may apply; refer to our website or contact our customer service for more details.

Top House of Fraser customer service problems

Click the link above to get answers to just about any House of Fraser customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More House of Fraser Customer Service Contacts

There are of course other ways to contact House of Fraser customer service besides the phone. Below we list the best ones, by medium.

House of Fraser Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- House of Fraser customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is House of Fraser's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a House of Fraser agent. This phone number is House of Fraser's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0845 602 1073 include Account Access, Refund a Charge, Track an Order, Missing Order, Cancel Order and other customer service issues. Rather than trying to call House of Fraser first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, House of Fraser has 1 phone number. It's not always clear what is the best way to talk to House of Fraser representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for House of Fraser. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like House of Fraser. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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