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Can I change or cancel my order from House of Fraser?

Asked 2 years ago
House of Fraser understands that customers may need to change or cancel their orders for various reasons. However, the ability to modify or cancel an order typically depends on the status of that order. Once an order is placed, it usually enters a processing phase where the ability to make changes becomes limited. If the order has already been dispatched, it may not be possible to cancel it. Customers are encouraged to act quickly if they wish to change or cancel their order. This can generally be done by logging into their account on the House of Fraser website and navigating to their order history. From there, customers should find options related to their orders. In some cases, if a customer is unable to cancel or change an order through the online system, they may need to consider returning the item once it has arrived. For the most accurate and up-to-date information, it is advisable to refer to the relevant sections on the House of Fraser website, as policies may change and vary by situation. Always check the current web page for comprehensive details regarding order changes and cancellations.
Answered Jun 14th 2025

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