What is House of Fraser's return policy?
Asked a year ago
House of Fraser's return policy allows customers to return items within 28 days of purchase with a valid receipt or proof of purchase. The returned items must be in their original condition, unworn, and with all tags still attached. Beauty products, cosmetics, and personalized items cannot be returned unless they are faulty. If a customer prefers, they can also exchange the product for an alternative item or receive a gift card for the same value. Online purchases can be returned by mail or at any House of Fraser store. In the case of faulty items, House of Fraser offers a one-year guarantee and will either repair, exchange, or provide a refund based on the situation. Overall, House of Fraser aims to provide a hassle-free and customer-friendly return policy.
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