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House of Fraser Customer FAQ

Top Answers & How-to Guides

What is House of Fraser's Phone Number?

The question we are asked most often is about how to talk to House of Fraser customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the delivery options for House of Fraser orders?

House of Fraser offers a range of delivery options to meet customers' needs. Standard delivery is available for both UK and international...
Ask any question you have about House of Fraser customer service, get an answer now.

Recent House of Fraser Customer Questions

I can't find anyway to get into returns portal

If you're unable to access the returns portal, please ensure you are on the correct webpage. Check the navigation links for ‘Returns’ or look for any specific instructions related to the returns process. If the portal is still inaccessible, please check for any site maintenance announcements that may be affecting it.
Asked Sep 27, 2024 2:30 PM

How do i chat with customer service advisor

To chat with a customer service advisor, look for the live chat option on the House of Fraser website. This feature is typically available during business hours and allows you to engage directly with a representative for assistance with your queries.
Asked Sep 4, 2024 4:54 PM

How do I cancel as the items are out of stock and I don’t want the rest of order though

To cancel your order, you should follow the cancellation process as outlined by House of Fraser. Since the items are out of stock, you have the right to cancel the remaining items you no longer want.
Asked Jul 23, 2024 11:12 AM

Customer service number for house of fraser

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 7, 2024 4:25 PM

paid for next day delivery they havent delivered

We apologize for the inconvenience. If you’ve paid for next day delivery and haven’t received your order, please check your order status and tracking information online for updates.
Asked Jun 25, 2024 11:22 AM

Help me with my House of Fraser customer service issue

Order Issues

What Do I Do If I'm Missing an Order from House of Fraser?

If you have a House of Fraser missing order, it may due to several reasons. The courier may have been unable to get anyone to receive...

Can I track the status of my order from House of Fraser?

Yes, you can track the status of your order from House of Fraser. Once you have placed your order, you will receive an email confirmation...

Can I change or cancel my order from House of Fraser?

Yes, you can change or cancel your order from House of Fraser, but you need to act quickly. If you wish to make any amendments or cancel...

Refunds and Payments

How long does it take to process a refund from House of Fraser?

The processing time for a refund from House of Fraser typically depends on the payment method used and can vary. For purchases made...

What payment methods does House of Fraser accept?

House of Fraser accepts multiple payment methods to provide convenient options for its customers. You can make payments using major...

Returns and Exchanges

What is House of Fraser's return policy?

House of Fraser's return policy allows customers to return items within 28 days of purchase with a valid receipt or proof of purchase....

Shipping Information

Does House of Fraser offer international shipping?

Yes, House of Fraser does offer international shipping. They provide worldwide delivery services to numerous countries, allowing customers...

What are the delivery options for House of Fraser orders?

House of Fraser offers a range of delivery options to meet customers' needs. Standard delivery is available for both UK and international...

Price Match and Gift Cards

What is House of Fraser's price match policy?

House of Fraser has a price match policy to ensure customers get the best deals. If you find an identical item at a lower price in...

Can I purchase a House of Fraser gift card online?

Yes, you can purchase a House of Fraser gift card online. Simply visit our website and navigate to the gift cards section. There, you...
We look to the House of Fraser issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
House of Fraser issues reported to GetHuman
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