Does Hayward Pool Products offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm EST.The least busy day is Tuesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 45 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
Mon-Fri 8am-5pm EST · Must choose an option 1-3, then follow the prompts. · For consumers, choose option 1. For pool professionals, choose option 2. For support for commercial pool products, choose option 3.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hayward Pool Products below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hayward Pool Products phone number to document the phone system.
Here is how our research team describes the way the Hayward Pool Products phone system greets you: For consumers, choose option 1. For pool professionals, choose option 2. For support for commercial pool products, choose option 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4.
Below are some clips we've found from Hayward Pool Products's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Hayward product support.
Please choose from the following options.
If you're a consumer, select option one. If you're if you need to locate an authorized Hayward service center or dealer, select option one for our automated locator.
For help with auto automation or chlorination products, including goldline control products, For help with Aqua Rite, AquaTrol, SwimPure, Mineral Springs, SmartPure Sanitizer, or Solar products, select option one.
For help with AquaLogic or ProLogic, select option two.
Please hold for the next available agent.
This call is being recorded for quality assurance purposes.
Thank you for holding. Your call will be answered in the order it was received.
Thank you for calling Hubert Tech support."
Excerpt from a call with Hayward Pool Products
Tuesday, January 30, 2024 10:17 PM
What are the hours and when should I call?
Hayward Pool Products operates the call center for this 888-429-9273 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 196 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Hayward Pool Products call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hayward Pool Products phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hayward Pool Products staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hayward Pool Products is Tuesday.The most busy day to call is Monday, which averages 55% more phone calls by comparison.Again, this is based on a sample of 196 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Hayward Pool Products is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hayward Pool Products staffs the call center well on Tuesday.
Why Customers Call Hayward Pool Products
If you have time to do a bit of reading before you call Hayward Pool Products, we recommend you read over some of our problem-specific articles.
The warranty period for Hayward pool heaters varies depending on the specific model and date of purchase. Generally, residential pool heaters come with a warranty period of one to three years, while commercial heaters have a warranty of one year. However, some high-efficiency models offer an extended warranty period of up to five years. It is important to refer to the product manual or contact Hayward's customer service for the specific warranty details of the desired pool heater model. Additionally, registering the product with Hayward within a specific timeframe of purchase might be required to validate and fully benefit from the warranty coverage.
No, Hayward does not recommend using non-Hayward replacement parts for their pool equipment. Hayward Pool Products are designed and manufactured to meet specific quality and safety standards. Using non-Hayward parts may compromise the performance, reliability, and efficiency of your pool equipment. Non-genuine replacement parts may not fit correctly and could lead to leaks or other issues that can damage your equipment or even pose a safety hazard. Moreover, using non-Hayward parts might void your warranty. To ensure the best performance and longevity of your Hayward pool equipment, it is strongly advised to only use genuine Hayward replacement parts, which are specifically designed for compatibility and optimal functionality with their products.
The size of the pool pump you need for your Hayward pool is dependent on various factors. These include the pool's volume, the type of filter you have, the length and size of the plumbing, and any additional features or accessories connected to the pool. To determine the ideal pump size, you should consider the flow rate required to ensure efficient filtration and water circulation. It is recommended to consult the Hayward Pool Products website or reach out to their customer support for accurate calculations and personalized recommendations. By providing them with relevant information about your pool specifications, they will assist you in selecting the appropriate pool pump size to optimize the performance and energy efficiency of your Hayward pool.
Click the link above to get answers to just about any Hayward Pool Products customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hayward Pool Products, and their purpose. Are any of these similar to the reason you are trying to call?
Warranty inquiry for product: "I'm trying to find out who do I contact about a warranty on the Hayward system."
- From a call lasting 7m 29s , Sep 6, 2024 3:35 PM
Warranty and receipts inquiry: "I'm wondering what normally happens in the situation with my warranty."
- From a call lasting 4m 5s , Aug 15, 2024 7:24 PM
Pool heater troubleshooting: "I'm trying to turn it on to be ready for the winter this year."
- From a call lasting 5m 4s , Aug 15, 2024 5:43 PM
Questions about pool products: "I'm having a new pool installed, and I have some questions about your products."
- From a call lasting 4m 46s , Jul 29, 2024 3:56 PM
Troubleshooting pump programming: "I'm having trouble programming my pump."
- From a call lasting 2m 45s , Jul 24, 2024 6:24 PM
Information about why customers call Hayward Pool Products is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Hayward Pool Products will reply our your email.
Hayward Pool Products Customer Help Desk / Web Support
As a last, sometimes only, resort- Hayward Pool Products customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hayward Pool Products's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hayward Pool Products agent. This phone number is Hayward Pool Products's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-429-9273 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Hayward Pool Products first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Hayward Pool Products has 2 phone numbers. It's not always clear what is the best way to talk to Hayward Pool Products representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hayward Pool Products. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hayward Pool Products. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.