Hayward Pool Products Customer Service

Phone Number & Contact Info

Hayward Pool Products's Best Phone Number

888-429-9273
Toll-free·Calls Customer Service·Most popular Hayward Pool Products number
Q:

How do I talk to a live human at Hayward Pool Products?

A:Press 4.
Q:

Does Hayward Pool Products offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 45 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

Hayward Pool Products Customer Phone Numbers

Technical Support

908-355-7995
Mon-Fri 8am-5pm EST · Must choose an option 1-3, then follow the prompts. · For consumers, choose option 1. For pool professionals, choose option 2. For support for commercial pool products, choose option 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hayward Pool Products phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4.
Here is how our research team describes the way the Hayward Pool Products phone system greets you: For consumers, choose option 1. For pool professionals, choose option 2. For support for commercial pool products, choose option 3.
Below are some clips we've found from Hayward Pool Products's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Hayward product support. Please choose from the following options. If you're a consumer, select option one. If you're if you need to locate an authorized Hayward service center or dealer, select option one for our automated locator. For help with auto automation or chlorination products, including goldline control products, For help with Aqua Rite, AquaTrol, SwimPure, Mineral Springs, SmartPure Sanitizer, or Solar products, select option one. For help with AquaLogic or ProLogic, select option two. Please hold for the next available agent. This call is being recorded for quality assurance purposes. Thank you for holding. Your call will be answered in the order it was received. Thank you for calling Hubert Tech support."
Excerpt from a call with Hayward Pool Products
Tuesday, January 30, 2024 10:17 PM

What are the hours and when should I call?

Hayward Pool Products operates the call center for this 888-429-9273 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 81 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hayward Pool Products phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hayward Pool Products staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hayward Pool Products is Wednesday. The most busy day to call is Thursday, which averages 100% more phone calls by comparison. Again, this is based on a sample of 81 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Hayward Pool Products

In summation, the best day to call Hayward Pool Products is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Hayward Pool Products number, but it is also the day with the shortest hold times.

Why Customers Call Hayward Pool Products

If you have time to do a bit of reading before you call Hayward Pool Products, we recommend you read over some of our problem-specific articles.

What is the warranty period for Hayward pool heaters?

The warranty period for Hayward pool heaters varies depending on the specific model and date of purchase. Generally, residential pool heaters come with a warranty period of one to three years, while commercial heaters have a warranty of one year. However, some high-efficiency models offer an extended warranty period of up to five years. It is important to refer to the product manual or contact Hayward's customer service for the specific warranty details of the desired pool heater model. Additionally, registering the product with Hayward within a specific timeframe of purchase might be required to validate and fully benefit from the warranty coverage.

Can I use non-Hayward replacement parts for my Hayward pool equipment?

No, Hayward does not recommend using non-Hayward replacement parts for their pool equipment. Hayward Pool Products are designed and manufactured to meet specific quality and safety standards. Using non-Hayward parts may compromise the performance, reliability, and efficiency of your pool equipment. Non-genuine replacement parts may not fit correctly and could lead to leaks or other issues that can damage your equipment or even pose a safety hazard. Moreover, using non-Hayward parts might void your warranty. To ensure the best performance and longevity of your Hayward pool equipment, it is strongly advised to only use genuine Hayward replacement parts, which are specifically designed for compatibility and optimal functionality with their products.

What size pool pump do I need for my Hayward pool?

The size of the pool pump you need for your Hayward pool is dependent on various factors. These include the pool's volume, the type of filter you have, the length and size of the plumbing, and any additional features or accessories connected to the pool. To determine the ideal pump size, you should consider the flow rate required to ensure efficient filtration and water circulation. It is recommended to consult the Hayward Pool Products website or reach out to their customer support for accurate calculations and personalized recommendations. By providing them with relevant information about your pool specifications, they will assist you in selecting the appropriate pool pump size to optimize the performance and energy efficiency of your Hayward pool.

Top Hayward Pool Products customer service problems

Click the link above to get answers to just about any Hayward Pool Products customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hayward Pool Products, and their purpose. Are any of these similar to the reason you are trying to call?
Missing pool heater parts: "It's missing the unions, it's only got one half of the union."
- From a call lasting 7m 50s , Apr 5, 2024 6:00 PM
Ingested pool chemicals: "My brother drank pool water and now he's vomiting and urinating in the pool."
- From a call lasting 1m 28s , Jan 30, 2024 10:17 PM

More Hayward Pool Products Customer Service Contacts

There are of course other ways to contact Hayward Pool Products customer service besides the phone. Below we list the best ones, by medium.

Hayward Pool Products Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Hayward Pool Products will reply our your email.

Hayward Pool Products Customer Help Desk / Web Support

haywardnet.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Hayward Pool Products customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hayward Pool Products's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hayward Pool Products agent. This phone number is Hayward Pool Products's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-429-9273 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Hayward Pool Products first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Hayward Pool Products has 2 phone numbers. It's not always clear what is the best way to talk to Hayward Pool Products representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hayward Pool Products. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hayward Pool Products. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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