What is your return policy for pool products?

Our return policy for pool products is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the product within 30 days for a full refund. The returned item must be in its original condition, unused, and with all original packaging and tags intact. Exceptions to this policy include custom-made or special order items, which cannot be returned unless they are defective or damaged. To initiate a return, please contact our customer service team, who will guide you through the process and provide you with a return authorization number. We strive to process all returns quickly, typically within 7-10 business days. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs, unless the item is defective or damaged. We recommend using a traceable shipping method to ensure the safe arrival of your returned item.