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Hayward Pool Products Customer FAQ

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What is Hayward Pool Products's Phone Number?

The question we are asked most often is about how to talk to Hayward Pool Products customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Hayward Pool Products Customer Questions

how to winterize hayward SP1085 inground skimmer

To winterize the Hayward SP1085 inground skimmer, follow these steps: 1. Remove the skimmer lid and basket. 2. Drain any water from the skimmer body. 3. Use a wet/dry vacuum to clear any remaining water from the skimmer and plumbing lines. 4. Install a winterizing plug to seal the skimmer's pipe to prevent water intrusion. 5. Close the skimmer lid securely. 6. If applicable, remove the skimmer's float and store it in a safe place. These steps will help protect your skimmer during winter months. Always refer to your specific owner's manual for additional details or recommendations.
Asked Oct 27, 2025 2:57 PM

Why doesn’t my union nut for my H150 not fit?

Union nut fitting issues with your H150 could arise due to a few reasons. The most common one is that your nut might have worn out because pool products can deteriorate over time with constant exposure to pool chemicals and water. Another possible reason could be that the nut threads aren't compatible with your H150 heater part. It is also possible that the union nut is not the correct size. Always ensure that you're using a Hayward-specific part, as a custom or general part may not work with specialized equipment. Always go for the correct and genuine Hayward replacement parts for optimal performance.
Asked May 28, 2024 9:16 PM

Help me with my Hayward Pool Products customer service issue

Maintenance and Care

What is the recommended maintenance schedule for Hayward pool pumps?

Hayward pool pumps need consistent maintenance for optimal functionality. Regular tasks include cleaning the strainer basket...

How often should I backwash my Hayward DE filter?

Backwashing a Hayward DE filter should occur when the pressure rises by 8 to 10 psi above normal levels, indicating clogging....

What is the expected lifespan of a Hayward pool filter cartridge?

The lifespan of a Hayward pool filter cartridge typically ranges from one to three years, influenced by factors like water...

How do I winterize my Hayward pool equipment?

Winterizing Hayward pool equipment is crucial for preventing freeze damage. Clean the pool and balance water chemistry, then...

What troubleshooting steps should I follow if my Hayward pool pump is not working?

To troubleshoot a non-working Hayward pool pump, first check the power supply and circuit breaker. Inspect the strainer lid,...

How can I protect my Hayward pool equipment during winter?

To protect Hayward pool equipment in winter, it is important to turn off electrical connections and drain water from all parts....

What are the signs that my Hayward pool heater needs maintenance?

Pool owners should look for signs like inconsistent heating, unusual noises, frequent cycling, strange smells, or leaks, as...

Warranty and Replacement Parts

What is the warranty period for Hayward pool heaters?

Hayward Pool Products provides a warranty for their pool heaters that varies based on the model, typically offering one to two...

Can I use non-Hayward replacement parts for my Hayward pool equipment?

While non-Hayward parts can technically be used, it is not recommended due to poor fit and performance risks. Hayward parts...

What accessories are recommended for Hayward pool filters?

Hayward pool filters can be improved with accessories like a pool skimmer, vacuum, cartridge cleaner, pressure gauge, and an...

Product Features and Specifications

What size pool pump do I need for my Hayward pool?

To determine the right pump size for a Hayward pool, consider the pool's volume, filtration system, and desired turnover rate....

What is the recommended pH range for Hayward pool water?

The ideal pH level for Hayward pool water is between 7.4 and 7.6, crucial for protecting equipment and ensuring swimmer...

What are the energy efficiency ratings for Hayward pool heaters?

Hayward pool heaters offer various models with high energy efficiency, often measured by EER and thermal efficiency ratings....

What types of Hayward pool filters are available?

Hayward Pool Products provides a range of pool filters including sand filters, cartridge filters, and diatomaceous earth (DE)...

How do I choose the right Hayward pool cleaner for my pool type?

Selecting the appropriate Hayward pool cleaner entails understanding your pool's type, surface material, size and shape, as...

How do I determine the right size Hayward pool heater for my pool?

To select the right size Hayward pool heater, assess your pool's size, desired temperature increase, and climate. Measure the...
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Hayward Pool Products issues reported to GetHuman
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