Hampton Bay Phone Number

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Customer service
Current Wait: 3 mins (3m avg)
Hours: Mon-Fri 8am-7pm, Sat 9am-6pm EST; best time to call: 10:15am
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Reasons customers like you called recently

I bought a ** Led light set for the back patio. * of the lights burned out I bought an...
I bought a Hampton Bay Ceiling fan Sunday and the blades are missing**I would like you...
Lights not working with remote. Fan works but no lights
When I turn on the light on the fan from the switch on the wall the lights go on for ab...
I believe the reciever for the remote on my fan is not working properly anymore
Trying to get a replacement lamp shade for a ceiling fan because it was broken within t...
Open the box reading instructions find out the mounting bracket is missing from the low...
I bought the following product. Hampton bay low profile edgelit ceiling light ** in by...
Just moved in, light already installed .Light and fan were working from wall switch now...
I have * fan in my family room both motors are making a humming noise one has lost high...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Hampton Bay's Phone-Based Customer Care

Hampton Bay is a home furnishings brand with a focus on patio furniture, lighting and ceiling fans. The brand is wholly owned by Home Depot. Given the popularity of Hampton Bay products, it isn't surprising that the company gets lots of customer service calls each and every day.

Why Do People Call Hampton Bay Customer Support?

People call Hampton Bay customer support for a range of reasons, including:

  • Questions about products
  • Help with using, installing, or repairing products
  • Reporting defects
  • Assistance with making warranty claims

Best Practices for Calling Hampton Bay Customer Service

There are several things that you can do to help ensure that your call to Hampton Bay customer service is handled quickly and professionally:

  • Call during customer service hours, which are Monday through Friday, 8 am-7 pm Eastern time and Saturday 9 am-6 pm Eastern Time.
  • Hampton Bay asks that you have your product number handy when you call. You can find the product number on your receipt, product packaging, product manual or a silver sticker that is attached to your product.
  • If you have additional documentation relevant to your concern, such as previous correspondence between you and Hampton Bay or Home Depot regarding your product or purchase, have that available as well.
  • Have some way of taking notes during your call.

How Do Consumers Feel About Calling Hampton Bay Customer Service?

Judging from Internet reports, it appears as though consumers are generally quite satisfied with the phone-based customer service provided by Hampton Bay. Calls are answered promptly and reasonable solutions are provided when customers have issues or concerns about their Hampton Bay products.

What Kind of Issues can Hampton Bay Customer Service Representative Resolve?

Hampton Bay customer service representatives can address many common issues, such as assistance with troubleshooting products that aren't performing as they should, explaining the features of Hampton Bay products and how to use them, or helping to facilitate a warranty claim.

What Can't Be Resolved With a Call to Hampton Bay Customer Service

A Hampton Bay customer service representative can provide assistance with using and troubleshooting a product, but may have to direct you to physically return an item if an issue can't be easily handled from home. If there are incompatibilities between a Hampton Bay product and your home construction or systems, the customer service representative may be able to suggest a workaround, but he or she is unlikely to be able to resolve the problem entirely.

What Should You Do If You Have an Unsuccessful Call with Hampton Bay?

If you get off the phone with Hampton Bay customer service and feel as though your issue was not resolved or that your questions were not answered, don't give up. You may still have options.

  • First, review the notes that you took during your call. If you didn't take notes, try to recall the conversation that you had with Hampton Bay customer support. You may be able to identify areas in which you and the customer service representative failed to communicate effectively. You may also realize that there are details about your situation that you didn't mention during the call.
  • Next, call back. The next Hampton Bay customer service representative that you speak to may have more experience or better training and might be in a position to help you resolve your situation.
  • If a second phone call doesn't work, try getting in touch with Hampton Bay customer support in another way. One option is to send an email, which provides you with a transcript of your conversation. Another option is to try getting in touch with Home Depot via social media. Customer support specialists on social media accounts may be able to take a fresh look at your issue.
  • Another option is to visit your local Home Depot store and ask to speak to a customer service manager. An in-person meeting may be what is needed to resolve your situation.

Customer Number 855-434-2678 - by the Numbers

Phone number to dial855-434-2678
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-7pm, Sat 9am-6pm EST
Best time to dial10:15am
Navigate phone maze to a humanDirect to human
Average wait
Current wait3
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication94%
Quality of help88%
Customer votes758
Information last updatedSun Jan 29 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Hampton Bay's Best Toll-Free/800 Customer Phone Number

This is Hampton Bay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hampton Bay agent. This phone number is Hampton Bay's Best Phone Number because 8,502 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-434-2678 include Refund a Charge, Order a Product, Warranty Claim, Return a Product, Account Access and other customer service issues. Rather than trying to call Hampton Bay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Hampton Bay has 1 phone number. It's not always clear what is the best way to talk to Hampton Bay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Hampton Bay - by phone or otherwise

While 855-434-2678 is Hampton Bay's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Hampton Bay please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hampton Bay.

What is GetHuman's Relationship to Hampton Bay?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Hampton Bay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Chase Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Straight Talk Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Chase or Straight Talk. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Hampton Bay Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Hampton Bay contacts
Hampton Bay Phone NumberBEST
General customer information

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