Hampton Bay Customer FAQ

It sounds like your Hampton Bay fan may have a manufacturing issue. If the fan was broken upon purchase and is not functioning, we recommend checking the warranty policy or return guidelines for your specific product. The stripped screw for the adjustable pole may require a replacement part. Please refer to the information provided on this page for the most up-to-date contact information if you need assistance or to report the issue.

The Helena 19 lumen integrated ballard landscape light features an integrated LED, which means the bulb is not replaceable. If the light is not functioning, it may be necessary to replace the entire fixture. Always ensure the light is powered off and follow safety precautions during installation or removal.

It sounds like there may be an issue with the remote control or the receiver in the downlight. Ensure that the batteries in the remote are fresh and correctly installed. If the remote is functioning but still doesn’t turn off the light, try resetting the system by turning the wall switch off and back on. If issues persist, it may require further troubleshooting or assistance.

We recommend checking the warranty information for your fan, which may cover replacements for faulty products. You can typically initiate a replacement process through the retailer where it was purchased or by filling out a warranty claim. Be sure to have your proof of purchase handy when you do this. For the most up-to-date contact information for further assistance, you can find a link right here on this page.

Yes, you can purchase replacement parts for your Hampton Bay ceiling fan, including ball hangers and downrods. These parts are often available at home improvement stores or through online retailers that carry Hampton Bay products. Be sure to check the specifications of your fan model to ensure compatibility.