Gexa Energy Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Gexa Energy?
A:At the first menu, you must choose options 1-3. Next, you have to enter your zip code. Next, you have to put in your address. Then press 2. Then press 5. You can also use our free service that can talk to Gexa Energy for you and report back. Q:
Does Gexa Energy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-8pm, Sat 8am-2pm CST. The least busy day is Monday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Gexa Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Gexa Energy phone number to document the phone system.
Here is how our research team describes the way the Gexa Energy phone system greets you: To set up new service, press 1. If you are an existing residential customer, press 2. If you are an existing commercial customer, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: At the first menu, you must choose options 1-3. Next, you have to enter your zip code. Next, you have to put in your address. Then press 2. Then press 5.
What are the hours and when should I call?
Gexa Energy operates the call center for this 866-961-9399 phone number Mon-Fri 7am-8pm, Sat 8am-2pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 368 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Gexa Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Gexa Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Gexa Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Gexa Energy is Monday. The most busy day to call is Friday. Again, this is based on a sample of 368 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Gexa Energy
In summation, the best day to call Gexa Energy is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Gexa Energy staffs the call center well on Monday.
Why Customers Call Gexa Energy
If you have time to do a bit of reading before you call Gexa Energy, we recommend you read over some of our problem-specific articles.
What is Gexa Energy?
Gexa Energy is a leading retail electricity provider offering competitive energy plans to residential and commercial customers in Texas. As part of NextEra Energy Resources, one of the largest wholesale power generation companies in North America, Gexa Energy provides reliable and affordable electricity options. With a focus on customer satisfaction, Gexa Energy offers innovative solutions tailored to meet individual needs. Customers can choose from various plans, including fixed-rate, variable-rate, and green energy options, allowing them to save money and reduce their environmental impact. Gexa Energy also prides itself on exceptional customer service, convenient online account management, and straightforward billing. Trustworthy, transparent, and committed to powering possibilities, Gexa Energy is the preferred choice for energy services in Texas.
What are the benefits of choosing Gexa Energy?
By choosing Gexa Energy, you can enjoy a wide range of benefits. First and foremost, we offer competitive and transparent electricity plans tailored to meet your unique energy needs. Our plans are designed to help you save money and take control of your energy usage. Additionally, Gexa Energy is committed to providing exceptional customer service. Our knowledgeable and friendly team is available to assist you with any questions or concerns you may have. We also provide access to a user-friendly online portal, allowing you to conveniently manage your account and monitor your energy consumption. Furthermore, Gexa Energy is committed to sustainability and offers renewable energy options, enabling you to reduce your carbon footprint and support a greener future. With Gexa Energy, you can experience reliable, affordable, and environmentally conscious electricity service.
What energy plans does Gexa Energy offer?
Gexa Energy offers a variety of energy plans to suit different customer needs. They provide both fixed-rate and variable-rate plans. The fixed-rate plans offer stability and peace of mind by locking in a consistent rate for the duration of the agreement. This allows customers to budget their energy expenses without worrying about fluctuations. On the other hand, the variable-rate plans provide flexibility and may fluctuate based on market conditions. These plans offer the possibility of taking advantage of lower rates during certain times. Gexa Energy also offers green energy plans, allowing customers to support renewable energy sources. With these options, customers can choose the plan that best fits their preferences and energy usage patterns.
Top Gexa Energy customer service problems
Click the link above to get answers to just about any Gexa Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Gexa Energy Customer Service Contacts
There are of course other ways to contact Gexa Energy customer service besides the phone. Below we list the best ones, by medium.
Gexa Energy Customer Help Desk / Web Support
As a last, sometimes only, resort- Gexa Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Gexa Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Gexa Energy agent. This phone number is Gexa Energy's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-961-9399 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Gexa Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Gexa Energy has 1 phone number. It's not always clear what is the best way to talk to Gexa Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Gexa Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Gexa Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.