Friends Provident Life and Pensions Customer Service

Phone Number & Contact Info

Friends Provident Life and Pensions's Best Phone Number

0345 602 9221
Calls Customer Service·Most popular Friends Provident Life and Pensions number
Q:

How do I talk to a live human at Friends Provident Life and Pensions?

A:Calling this Friends Provident Life and Pensions number should go right to a real human being.
Q:

Does Friends Provident Life and Pensions offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Friends Provident Life and Pensions phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Friends Provident Life and Pensions number should go right to a real human being
In fact, much of this information on this page is superfluous because this Friends Provident Life and Pensions phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Friends Provident Life and Pensions operates the call center for this 0345 602 9221 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 13,168 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Friends Provident Life and Pensions phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Friends Provident Life and Pensions staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Friends Provident Life and Pensions is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 13,168 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Friends Provident Life and Pensions

In summation, the best day to call Friends Provident Life and Pensions is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Friends Provident Life and Pensions staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Friends Provident Life and Pensions

If you have time to do a bit of reading before you call Friends Provident Life and Pensions, we recommend you read over some of our problem-specific articles.

Can I transfer my pension to Friends Provident?

Yes, it is possible to transfer your pension to Friends Provident. Transferring your pension to Friends Provident is a straightforward process that allows you to consolidate different pension plans into one. By transferring your pension to Friends Provident, you gain access to their range of investment options and you can benefit from their expertise in managing pensions. To initiate the transfer, you need to complete a transfer form, which can be obtained from Friends Provident. It is advisable to seek advice from a financial advisor who can guide you through the transfer process and ensure it aligns with your long-term financial goals. Friends Provident aims to make the transfer process as seamless as possible, providing support and assistance throughout the journey.

What is the eligibility criteria for life and pension products?

The eligibility criteria for life and pension products offered by Friends Provident vary depending on the specific product and plan. Generally, eligibility is based on factors such as age, health, occupation, and income. For life insurance products, individuals typically need to be between a certain age range, usually from 18 to 75 years old. Pension products may have different eligibility criteria, often requiring individuals to be of a certain age, have earned income, and meet certain residency requirements. Health conditions may also be considered, especially for life insurance products. Friends Provident aims to provide comprehensive coverage and retirement planning options, so it's best to consult their website or contact their customer service for the specific eligibility criteria for the desired life or pension product.

Can I change my life or pension policy?

Yes, you can change your life or pension policy with Friends Provident. We understand that your circumstances and financial goals may evolve over time, so we offer the flexibility to make amendments to your policy. Whether you need to increase or decrease your coverage, switch investment options, or make adjustments to your beneficiaries, our dedicated team is here to assist you. Simply get in touch with our customer service department, and they will guide you through the process and provide you with the necessary forms and information. We aim to make policy changes as seamless as possible, ensuring that your insurance or pension plan continues to align with your changing needs and objectives.

Top Friends Provident Life and Pensions customer service problems

Click the link above to get answers to just about any Friends Provident Life and Pensions customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Friends Provident Life and Pensions is extracted from issues that customers have reported to GetHuman.
Friends Provident Life and Pensions issues reported to GetHuman

Conclusion and closing notes

This is Friends Provident Life and Pensions's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Friends Provident Life and Pensions agent. This phone number is Friends Provident Life and Pensions's best phone number because 79,005 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0345 602 9221 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Friends Provident Life and Pensions first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Friends Provident Life and Pensions has 1 phone number. It's not always clear what is the best way to talk to Friends Provident Life and Pensions representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Friends Provident Life and Pensions. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Friends Provident Life and Pensions. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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